Tips

Tips

• 5 ways ITSM automation is driving business value

  Current trends in ITSM automation include the adoption of intelligent automation, ITSM as a service, digital labor, artificial intelligence and machine learning.  Continue Reading

• 3 stages of ITSM and 5 ways to enhance your ITSM strategy

  From help desk to service desk to business-aligned ITSM -- how evolved is your ITSM strategy? Dennis Drogseth explains ITSM's three stages and offers five tips for reaching maturity.  Continue Reading

• Cloud migration best practices: 4 potential problems to avoid

  Andrew Larkin, from the Cloud Academy, explains why successful cloud migration strategies require more than just a 'lift and shift' approach to maximize the benefits of the cloud.  Continue Reading

• 5 open source software problems -- and how to manage them

  Open source software's appeal is understandable: It's free, accessible and relatively easy to implement. But CIOs should be aware of the pitfalls.  Continue Reading

• 4 ITSM best practices for managing service vendors

  CIOs must align IT strategy to business KPIs, and so should their service vendors. In this ITSM best practices tip, experts explain how to tie vendor services to business outcomes.  Continue Reading

• 4 best practices to maximize the value of your ITSM vendor

  If your ITSM vendor isn't living up to expectations, chances are you're ignoring these four ITSM best practices. ISG's Lois Coatney takes you through them, step by step.  Continue Reading

• Overcoming multi-cloud's risks, regulatory compliance challenges

  Companies adopting multi-cloud data management models face numerous regulatory compliance challenges, but IT governance strategies are helping them protect disparate information.  Continue Reading

• Building a service catalog management strategy: Where to start?

  The IT service catalog is the foundation of an effective ITSM program, but it's a complicated tool and hard to get right. Here's some expert advice on how to get started.  Continue Reading

• Business transformation project: Dealing with legacy data

  Business transformation requires a solid data foundation. Expert Dan Morris offers a near-term fix for your data-quality problems and the basis for a long-term approach to better data.  Continue Reading

• What steps can CIOs take to optimize their ITSM software?

  James Stanger of CompTIA dives into the reasons for ITSM software proliferation in the enterprise, why that's a problem and how sticking to a unified ITSM framework can help.  Continue Reading

• IT service desk vs. IT help desk: What's the difference?

  One came first and focused on IT fixes. The other got direction from ITIL. Users ask for one over the other. Today, something called ESM might just put both out to pasture.  Continue Reading

• Don't get caught up in the neural processing unit hype

  To differentiate new chip technology from existing GPUs, mobile tech companies (along with software titans) are slapping a 'neural' label on their products. Analysts say to be skeptical.  Continue Reading

• Resist 'garbage in, gospel out' doctrine -- defend data quality

  The 'garbage in, gospel out' approach to business analytics may be a valid approach for doing big data projects, but CIOs should resist it for business transformation.  Continue Reading

• How to start a blockchain project: Questions for IBM's Jerry Cuomo

  A blockchain project starts with a belief that business needs to be done in a different way. Here's what happens next, including the role CIOs play in a blockchain journey.  Continue Reading

• Bad data stops business process transformation in its tracks

  Dan Morris introduces his new eight-part series on exploring how bad data can sabotage business process transformation and what CIOs need to do to fix it.  Continue Reading