Tips

Tips

• How to sustain hard-won ITSM automation gains

  The ITSM automation gains you've reaped from your ITSM provider can vanish when you need to switch vendors. These five tips will prevent that from happening.  Continue Reading

• BPMS architecture modernizes legacy tech, makes IT more strategic

  The technology of the past put humans on the moon, but it's bringing businesses to a breaking point. Here's why CIOs should consider a BPMS architecture to modernize legacy systems.  Continue Reading

• AI in ITSM equals 'service intelligence' -- ITSM's next frontier

  AI in ITSM, or 'service intelligence,' is the next logical step in IT's mastery of professional service delivery. ITSM expert Jan-Willem Middelburg lays out four use cases.  Continue Reading

• 5 tips to improve ITSM SLAs in IT shops with multiple service providers

  How do CIOs develop ITSM SLAs that satisfy business expectations in today's complex environment of multiple service providers? David Clifford takes CIOs through five key steps.  Continue Reading

• 4 cloud-based e-discovery strategies to target containerized data

  A cloud migration requires evaluating any existing information governance programs. E-discovery in the cloud and for container-based data platforms requires a detailed strategy.  Continue Reading

• E-discovery in the cloud introduces security, compliance issues

  E-discovery is still reliable for organizing and preserving data for legal compliance, but e-discovery in the cloud and container-based storage complicate governance processes.  Continue Reading

• How automating feature engineering can help data scientists

  Feature Labs CEO Max Kanter explains how automating feature engineering for machine learning can help data scientists and why CIOs should care.  Continue Reading

• 10 ways to use machine learning and AI in ITSM to improve processes

  It's early days for using AI in ITSM, but the emerging use cases are compelling. Here are 10 ways experts suggest CIOs use AI and machine learning to improve ITSM processes.  Continue Reading

• Deploy RPA bots to clean legacy data

  Got data cleaning issues? Business improvement expert Dan Morris shares how his team is experimenting with RPA bots to clean and reconcile data.  Continue Reading

• ITSM governance essential as new tech trends drive business processes

  New tech trends in AI, cloud and robotic process automation create capabilities that are reshaping ITSM. But for the innovations to reach their full potential, strong governance over ITSM processes are required.  Continue Reading

• IoT adoption gets a C+ from Cisco expert -- how can CIOs improve?

  Why is IoT adoption in trouble? Underestimating the disruption to the business is one reason, says Cisco's Jon Stanford, in this tip on the challenges and best practices for IoT adoption.  Continue Reading

• Benefits of ITSM: Use an ITSM portal as gateway to cloud services

  Requiring users to access the cloud via an ITSM portal will reduce spending, explains Andy Sealock in part two of his tip on leveraging the benefits of ITSM in cloud services.  Continue Reading

• ITSM in the cloud: Using ITSM best practices to optimize cloud usage

  Cloud-based services can't be beat for their ease of use, but companies often experience some 'unhappy surprises' when the bill comes due, says Andy Sealock. ITSM in the cloud can help.  Continue Reading

• 4 ways to use machine learning to improve customer experience

  There are many ways to use machine learning to improve customer experience. Gartner's Bill Delrieu offers four and names specific machine learning-based tools to help with each.  Continue Reading

• 4 factors to consider when making the shift to the cloud

  For CIOs assessing their organization's cloud readiness, Andrew Larkin discusses four factors to consider before moving their applications to the cloud.  Continue Reading