Tips

Tips

Information technology outsourcing

• India lockdown exacerbates coronavirus impact on IT

  As the COVID-19 pandemic continues to impact IT outsourcing with India service providers, organizations should consider the following approaches that can allow for more flexibility.  Continue Reading

• The impact of India's pandemic lockdown on IT outsourcing

  In part one of a two-part series, we're identifying the major factors affecting enterprises with India IT outsourcing providers during the COVID-19 pandemic.  Continue Reading

• CIOs need to rethink how they're managing outsourcing transitions

  The old rules for managing outsourcing transitions no longer apply. Here are three nontraditional approaches to help ensure maximum benefit when switching outsourcing providers.  Continue Reading

• Free proof-of-concept templates for the CIO

  Do you know what goes into a proof of concept? Or why POCs are done? Learn more about the elements of a POC and get access to free proof-of-concept templates for the CIO in this tip.  Continue Reading

• How to sustain hard-won ITSM automation gains

  The ITSM automation gains you've reaped from your ITSM provider can vanish when you need to switch vendors. These five tips will prevent that from happening.  Continue Reading

• 5 tips to improve ITSM SLAs in IT shops with multiple service providers

  How do CIOs develop ITSM SLAs that satisfy business expectations in today's complex environment of multiple service providers? David Clifford takes CIOs through five key steps.  Continue Reading

• 4 ITSM best practices for managing service vendors

  CIOs must align IT strategy to business KPIs, and so should their service vendors. In this ITSM best practices tip, experts explain how to tie vendor services to business outcomes.  Continue Reading

• 4 best practices to maximize the value of your ITSM vendor

  If your ITSM vendor isn't living up to expectations, chances are you're ignoring these four ITSM best practices. ISG's Lois Coatney takes you through them, step by step.  Continue Reading

• Enterprise digitization's secret ingredient: Fusion teams

  Cross-functional or 'fusion' teams are critical to meeting fast-changing digital challenges. Here are the four must-have team attributes for successful enterprise digitization.  Continue Reading

• Selling the value of cloud computing to the C-suite

  Selling the value of cloud computing to business leaders requires more than the usual bromides about cost savings and speed-to-market.  Continue Reading

• The new vendor governance model: Challenges, best practices

  How do leading IT vendor governance offices successfully adapt to a rapidly changing business environment?  Continue Reading

• IT vendor governance expands to business functions

  In the first of this two-part tip on IT vendor governance, Pace Harmon Director Dan McMahon lays out how vendor governance responsibilities are changing at leading companies.  Continue Reading

• Mistakes CIOs make on IT outsourcing deals -- and how to fix them

  CIOs don't sign on to large IT outsourcing deals expecting them to go bad, so what accounts for the high failure rates? Andy Sealock offers a game plan for de-risking your deal.  Continue Reading

• How to govern your IT outsourcing provider after the ITO deal is done

  The best ITO deals need tweaking as time goes on. Good governance ensures that you and your IT outsourcing provider are on the same page.  Continue Reading

• Future-proof your IT outsourcing contract: A CIO checklist

  Despite reams of advice on how to write a good IT outsourcing contract, ITO expert Andy Sealock 'still sees terrible deals all over the place.' Here's how to do it right.  Continue Reading

• The CIO's guide to the data center of the future

  When it comes to the enterprise data center of the future, past is probably not prologue, says SearchCIO columnist Harvey Koeppel. He offers five tips to prepare for the great data center unknown.  Continue Reading

• Free templates: IT vendor selection, social sharing and mobile devices

  SearchCIO has rounded up free templates from around the Web providing guidance on IT vendor selection, social sharing and mobile device policies.  Continue Reading

• Incentive-based pricing models for your next IT outsourcing contract

  Looking to add oomph to your standard IT outsourcing contract? Here are three incentive-based pricing models that might help.  Continue Reading

• In choosing the right model for outsourcing, consider three factors

  In choosing the right outsourcing model, enterprises need to consider differentiating, "who cares?" and parity factors.  Continue Reading

• Insourcing IT application development and management: A how-to guide

  Insourcing your IT application development and management can bring you closer to your mission-critical applications and data. Learn how to bring application work back in-house.  Continue Reading

• Cost reduction tips for your strategic sourcing contracts

  CIOs should revisit their strategic sourcing contracts and work closely with their suppliers to analyze current spending and achieve maximum cost reductions.  Continue Reading

• Operational-level agreement: An IT game plan for CIOs

  Though underused, operational-level agreements can improve working relationships, minimize confusion and increase the successful delivery of critical IT services.  Continue Reading

• Mitigate mobile security threats

  Mobile security threats aren't just a nuisance, they're also expensive. Find out how to reduce your risk with these steps.  Continue Reading

• ITIL process success: Get people on your side

  Executive and employee support can be the biggest barriers to ITIL process adoption. In his latest column, Brian Johnson offers advice on how to secure executive support and appoint ITIL champions to lead your internal campaign.  Continue Reading

• Vendor management key to outsourcing success

  Vendor management is key to your outsourcing success. Better in-house contract management could help keep the rope from breaking completely.  Continue Reading

• ASP model vs. SaaS: Whats the difference?

  ASPs and SaaS providers both offer customers application hosting options. But how are they different? This article explains the difference between these two models and how to effectively choose the best one for your hosting needs.  Continue Reading

• Security solutions: Cost-justification guidelines

  CIOs often have trouble justifying the value of security solutions to the business side. ROI expert Tom Pisello offers four tips for cost justifying IT investments.  Continue Reading

• Offshore outsourcing contracts should focus on value, not price

  Price is no longer the most critical issue to address in an offshore outsourcing relationship. Offshore outsourcing contracts should focus on value, not price.  Continue Reading