Tips
Tips
IT applications, infrastructure and operations
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Practical strategies for shadow IT management
Employees might believe that they need tools beyond the organization's scope. Learn how CIOs and their teams can properly manage shadow IT to avoid unnecessary risk. Continue Reading
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5 tips for creating a data-driven culture
A Capital One data product executive lists best practices for data-driven organizations, including top-down messaging, a three-tiered data ecosystem and democratized data access. Continue Reading
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The history of the metaverse explained (with timeline)
The term 'metaverse' has only recently gained currency, but its history is long. Learn about the technologies that gave rise to a concept many believe will change civilization. Continue Reading
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Metaverse vs. multiverse vs. omniverse: Key differences
Virtual realities are coming to a computer interface near you. Will you be joining a metaverse, multiverse or an enterprise-oriented version of the omniverse? Continue Reading
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4 virtual reality ethics issues that need to be addressed
Technology has outpaced societal guard rails throughout history. Virtual reality is no exception, introducing ethical and legal issues companies need to consider. Continue Reading
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What is a VR developer and how do you become one?
Becoming a VR developer requires coding skills, the ability to work fast and a willingness to promote yourself. In a demanding and evolving industry, a thick hide also helps. Continue Reading
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Top business process modeling techniques with examples
Business process modeling techniques and tools provide a visual representation of processes that's crucial to effectively monitoring, improving and streamlining the flow of tasks. Continue Reading
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How to develop a business process in 8 steps
Well-designed business processes help organizations achieve their goals faster, but they require planning and effort. Follow these steps to develop processes that deliver value. Continue Reading
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How to improve and optimize a business process, step by step
The processes that form the backbone of modern business operations require continuous improvement to stay effective and efficient. Here is a method for improving them. Continue Reading
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14 edge platforms to consider for a hybrid cloud enterprise
Edge platforms can benefit organizations by bringing resources closer to the user, leading to real-time decision-making, improved response times and increased efficiency. Continue Reading
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Top 9 smart contract platforms to consider in 2024
Platform speed, scalability, security and smart contract development support vary widely. Here's how to match features to your needs plus the lowdown on the major players. Continue Reading
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Top metaverse investors and how to start investing
Would-be metaverse investors have many ways to get in on the action. Read our coverage of the metaverse's top investors, direct investing opportunities and investment risks. Continue Reading
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Metaverse privacy concerns and how to address them
Data privacy in the metaverse is a moving target. Learn about the main privacy issues and risk for businesses and users -- and how best to address them. Continue Reading
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How will the metaverse affect the future of work?
Virtual field trips to the Louvre for inspiration, accelerated learning, onboarding reimagined -- how will the metaverse change our working environments and when? It depends. Continue Reading
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8 edge computing trends to watch in 2024 and beyond
Many organizations recognize the importance of edge computing. Discover the latest insights on spending, device capabilities and infrastructure updates. Continue Reading
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Top 7 CIO challenges in 2024 and how to handle them
CIOs face multiple tests this year as they scrutinize innovation investment amid budget tightening, chart a course for AI and grapple with perennial issues such as staffing. Continue Reading
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Top 8 Web 3.0 trends and predictions for 2024 and beyond
Despite blockchain hacks and cryptocurrency's legal troubles, development and adoption of the next major iteration of the World Wide Web is continuing to advance, albeit slowly. Continue Reading
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7 business process management challenges and how to fix them
Unclear goals, weak C-level support and subpar testing setups are among the factors that can derail BPM initiatives. Learn about seven BPM challenges and ways to overcome them. Continue Reading
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12 top business process management tools for 2024
BPMS is becoming a business transformation engine as vendors infuse their tools with powerful AI and hyperautomation capabilities. Read our review of today's top BPM offerings. Continue Reading
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10 trends shaping the future of BPM in 2024
Business process management is evolving rapidly as advanced automation, software integration, process simulation and generative AI redefine the way business processes are managed. Continue Reading
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10 factors reshaping the role of the CIO in 2024
CIOs will approach the evolving pace of technology, demands for innovation and increasing pressure for efficiency with new urgency. Discover the factors driving these challenges. Continue Reading
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Top metaverse platforms to know about in 2024
What's happening in the metaverse? More than you might think. Read about three areas for growth, the concept of spatial computing and which metaverse platforms to track in 2024. Continue Reading
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16 BPM best practices to ensure project success
A BPM approach to transformation enables companies to continuously improve and reinvent their business processes, injecting innovation as they go. Learn how to do it right. Continue Reading
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14 CIO priorities and trends for 2024
The job is as big and challenging as ever. In 2024, CIOs will be asked to find business value in GenAI, mitigate AI risks and solve the talent crunch, among other pressing issues. Continue Reading
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7 top business process management benefits, advantages
Streamlined workflows, greater agility and scalability, tighter process controls, reduced risks, lower costs and better customer engagements are among the notable BPM benefits. Continue Reading
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RPA vs. BPM: How are they different?
Don't confuse RPA with BPM. These process-oriented initiatives are distinctly different but also highly complementary when planning, automating and improving business operations. Continue Reading
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What is a digital transformation strategy? Everything you need to know
A strong DX strategy details an organization's current state, its plans for the future and the actions to achieve those goals. Discover the key elements that should be included. Continue Reading
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How AI impacts digital transformation
AI adoption is changing digital transformation as enterprises deploy the technology to improve customer experience, boost developer productivity and look for a competitive edge. Continue Reading
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11 reasons why digital transformations fail, explained by pros
Digital transformations continue to be challenging and are prone to failure. Learn about 11 fatal mistakes to avoid at all costs. Continue Reading
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How digital transformation is changing customer experience
Digital transformation and customer experience go hand in hand as organizations look to provide self-service options, highly personalized experiences and easier ways to query data. Continue Reading
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12 digital transformation tips and best practices
Successful digital transformation requires agility, speed, cost optimization, technical innovation and cultural change. C-suite commitment and employee buy-in are also critical. Continue Reading
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How to become a smart contract developer
Blockchain fundamentals, programming knowledge, security awareness, and experience in testing and debugging are among the major requirements in smart contract development. Continue Reading
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How to write an RFP for a software purchase, with template
Software buying teams should understand how to create an effective RFP. Here's a look at what components to include, along with a free, customizable template. Continue Reading
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Blockchain vs. database: Similarities, differences explained
Choosing between blockchain and traditional databases -- or using them together -- requires knowing how each one handles data management and the skills needed to make them work. Continue Reading
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10 core features of Web 3.0 technology
Web 3.0 promises to provide what Web 2.0 can't: autonomy for content creators to monetize their own data through blockchain, decentralization, user data ownership and private keys. Continue Reading
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The biggest advantages and disadvantages of Web 3.0
The benefits of next-generation Web 3.0 technologies like blockchain and smart contracts get much of the attention, but the downsides include complexity and resource intensiveness. Continue Reading
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The 10 most promising tools for Web 3.0 development
Web 3.0 doesn't exist yet, but there are many tools for developing apps for the next generation web and bridging the gap from today's Web 2.0 infrastructure. Continue Reading
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5 ways Web 3.0 will impact digital marketing
If Web 3.0 can provide greater privacy, more marketing reach and better targeting, the World Wide Web's latest iteration could ease the online customer personalization problem. Continue Reading
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How to become a Web 3.0 developer: Required skills and guide
Web 3.0 may be years away, but blockchain and web development tools have been around a while. Prepare by learning the fundamentals and getting experience on the right tools. Continue Reading
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10 benefits of adopting project portfolio management
Project portfolio management takes a centralized approach to managing projects and focuses on aligning projects with company goals. Learn how it adds value to project management. Continue Reading
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Best project portfolio management software and tools in 2023
Project portfolio management software and tools in 2023 promote strategic management of projects and agile tactics. Read our PPM list for guidance on which tools do what. Continue Reading
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Project portfolio risk management: Learn the key tenets
Project portfolio risk management is a holistic approach to managing project risk. Learn about its benefits and what can get in the way of success. Continue Reading
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Project vs. program vs. portfolio management
Project, program and portfolio management are related, but they represent three distinct disciplines. Learn about the responsibilities and goals of each and how they differ. Continue Reading
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12 top metaverse predictions for 2030
Like AI before it, the metaverse carries unlimited potential and hyperbole. We address the questions of how big, how fast, how far, how scary and how impactful on businesses. Continue Reading
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Metaverse pros and cons: Top benefits and challenges
Lifelike experiences, equal access, better collaboration and new business opportunities, yet there's the potential for higher costs, privacy violations, bullying and addiction. Continue Reading
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5 advantages and 6 disadvantages of open source software
Open source software is popular with both small and large organizations, and for good reason. But CIOs should understand which situations works best for this lower cost option. Continue Reading
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12 AI and machine learning use cases in ITSM
AI-enabled ITSM, while still maturing, promises to greatly improve the speed and quality of IT service management. Here are 12 AI and machine learning use cases in ITSM. Continue Reading
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How to create a proof of concept with 6 free templates
What is a proof of concept and how does it help an organization? Here we dive into the importance of writing a POC and provide a list of free templates to help get you started. Continue Reading
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15 tips for delivering a successful presentation to the board
What do you do when everyone thinks they're the smartest person in the room, and all of them are counting on you for answers? Here's how to give a presentation to the board. Continue Reading
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Key enterprise software-buying team roles, responsibilities
The enterprise software team has critical tasks to achieve for your organization's success. This guide explains each person's role and area of influence and offers tips for success. Continue Reading
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CIO career path: How to become a CIO
The career path to becoming a CIO has evolved as the role has become increasingly critical to business success. Find out how to become a CIO and what the job entails. Continue Reading
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8 free IT strategic planning templates and examples for CIOs
As technology becomes a business differentiator, a well-thought-out IT strategy plan is more crucial than ever. These IT strategy templates help CIOs make IT a business driver. Continue Reading
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CIO vs. CTO: Key differences in roles and responsibilities
CIOs and CTOs both play a valuable role in a company's technology strategy, but their focus and responsibilities are different. Learn more. Continue Reading
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4 types of information technology cultures explained
How the CEO and other top leadership view the IT department has a major impact on how CIOs should make their business cases for new technology. Continue Reading
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A CIO's guide to legacy system modernization
For CIOs, understanding what legacy system modernization entails, when it's necessary and which approaches are right for their needs leads to optimal performance in the enterprise. Continue Reading
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What is the hidden cost of maintaining legacy systems?
One of the main factors when deciding whether to keep or replace legacy systems is determining the cost. Here we dive into five of the hidden costs CIOs should be aware of today. Continue Reading
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5 ways to gain the financial benefits of cloud computing
For organizations migrating to the cloud, we've compiled a list of the top strategies to use to ensure they're saving on costs along the way. Continue Reading
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Calculating cloud migration costs: What CIOs need to consider
As CIOs make the move to the cloud, they first must ensure they have the budget to do so. Here, we're diving into the pre-migration, migration and post-migration costs to consider. Continue Reading
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4 tips on how to reduce IT infrastructure costs
As organizations reevaluate their budgets to keep up with today's economy, experts provide tips on how they can effectively reduce IT costs. Continue Reading
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5 technology strategy tips for higher education CIOs
Higher education technology strategy isn't a one-size-fits-all, especially now. Here we offer five approaches for CIOs to strengthen operational success across institutions. Continue Reading
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A cloud migration roadmap for CIOs
Migrating workloads to the cloud can be a daunting task -- but with a roadmap in place, CIOs are better equipped to make decisions that will help ensure the migration is a success. Continue Reading
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The benefits of CIO dashboards and tips on how to build them
CIO dashboards can be a vital tool for assessing metrics in real time to gain insight on IT performance and support better decision-making. Here, we dive into how to build one. Continue Reading
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Top 5 CI/CD best practices for CIOs to follow
If you're running into CI/CD roadblocks, here are five strategies from the experts that can help CIOs advance their continuous integration and continuous delivery program. Continue Reading
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How automated discovery tools can ensure cloud migration success
Organizations planning a large-scale cloud migration should consider using automated discovery tools to not only accelerate the process but also reduce costs and operational risks. Continue Reading
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What CIOs need to know about hardening IT infrastructure
Infrastructure hardening is an ongoing, proactive way of life for CIOs and their IT teams. Here, we provide guidance to ensure that hardening is planned and implemented successfully. Continue Reading
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Everything CIOs need to know about IT business continuity plans
Carrying out a BC plan has become vital to organizations, especially as they deal with the effects of the pandemic. Here, we discuss what the plan entails and the role the CIO plays. Continue Reading
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How to effectively manage your IT team working from home
For IT staff to be able to work and provide support for other employees in a remote setting, organizations must first ensure they have the proper setup and infrastructure in place. Continue Reading
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Top 7 edge computing challenges in the enterprise
While organizations are seeing the benefits of bringing data closer to the edge, there are some challenges that come with edge computing that IT leaders should be aware of. Continue Reading
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5 post cloud migration risks and how CIOs can avoid them
We've covered issues that arise when making the move to the cloud but here we're diving into the challenges CIOs and their IT teams face post cloud migration and how to avoid them. Continue Reading
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India lockdown exacerbates coronavirus impact on IT
As the COVID-19 pandemic continues to impact IT outsourcing with India service providers, organizations should consider the following approaches that can allow for more flexibility. Continue Reading
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The impact of India's pandemic lockdown on IT outsourcing
In part one of a two-part series, we're identifying the major factors affecting enterprises with India IT outsourcing providers during the COVID-19 pandemic. Continue Reading
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Cost of moving to the cloud drops with time and experience
Can IT leaders save money by moving to the cloud? According to the research, some companies are already seeing significant cost savings with UCaaS. Continue Reading
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How ITSM services on mobile devices power employees, boost service
Delivering ITSM on mobile devices boosts productivity through the enterprise and will help CIOs drive digital transformation. Here's why and what you need to do. Continue Reading
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How CIOs can tackle AI with ITSM tools
We've previously covered how to use AI to improve ITSM processes -- now, we're diving into how organizations can apply ITSM principles to AI. Continue Reading
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3 important steps to get started with AI
David Petersson lays out three steps that will change how you think about AI and help your business get started with AI. Continue Reading
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How edge computing differs from decentralized computing
Edge computing isn't about sticking servers and storage in a branch location. Learn the critical differences between edge and traditional decentralized computing. Continue Reading
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Expect graph database use cases for the enterprise to take off
Digital giants use graph databases: Traditional businesses not so much. Learn what graph tools do and why graph database use cases should be on every CIO's radar. Continue Reading
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CIOs need to rethink how they're managing outsourcing transitions
The old rules for managing outsourcing transitions no longer apply. Here are three nontraditional approaches to help ensure maximum benefit when switching outsourcing providers. Continue Reading
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6 potential blockchain limitations for enterprise use
The potential benefits of blockchain for enterprise use must be weighed against blockchain's limitations. Here are six. Continue Reading
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4 integrated monitoring strategies that will improve IT operations
Digital transformation expert Isaac Sacolick offers four ways to build an integrated monitoring architecture that will actually improve IT operations -- not slow them down. Continue Reading
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How to sustain hard-won ITSM automation gains
The ITSM automation gains you've reaped from your ITSM provider can vanish when you need to switch vendors. These five tips will prevent that from happening. Continue Reading
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AI in ITSM equals 'service intelligence' -- ITSM's next frontier
AI in ITSM, or 'service intelligence,' is the next logical step in IT's mastery of professional service delivery. ITSM expert Jan-Willem Middelburg lays out four use cases. Continue Reading
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5 tips to improve ITSM SLAs in IT shops with multiple service providers
How do CIOs develop ITSM SLAs that satisfy business expectations in today's complex environment of multiple service providers? David Clifford takes CIOs through five key steps. Continue Reading
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How automating feature engineering can help data scientists
Feature Labs CEO Max Kanter explains how automating feature engineering for machine learning can help data scientists and why CIOs should care. Continue Reading
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ITSM governance essential as new tech trends drive business processes
New tech trends in AI, cloud and robotic process automation create capabilities that are reshaping ITSM. But for the innovations to reach their full potential, strong governance over ITSM processes are required. Continue Reading
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Benefits of ITSM: Use an ITSM portal as gateway to cloud services
Requiring users to access the cloud via an ITSM portal will reduce spending, explains Andy Sealock in part two of his tip on leveraging the benefits of ITSM in cloud services. Continue Reading
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ITSM in the cloud: Using ITSM best practices to optimize cloud usage
Cloud-based services can't be beat for their ease of use, but companies often experience some 'unhappy surprises' when the bill comes due, says Andy Sealock. ITSM in the cloud can help. Continue Reading
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4 factors to consider when making the shift to the cloud
For CIOs assessing their organization's cloud readiness, Andrew Larkin discusses four factors to consider before moving their applications to the cloud. Continue Reading
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5 ways ITSM automation is driving business value
Current trends in ITSM automation include the adoption of intelligent automation, ITSM as a service, digital labor, artificial intelligence and machine learning. Continue Reading
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3 stages of ITSM and 5 ways to enhance your ITSM strategy
From help desk to service desk to business-aligned ITSM -- how evolved is your ITSM strategy? Dennis Drogseth explains ITSM's three stages and offers five tips for reaching maturity. Continue Reading
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Cloud migration best practices: 4 potential problems to avoid
Andrew Larkin, from the Cloud Academy, explains why successful cloud migration strategies require more than just a 'lift and shift' approach to maximize the benefits of the cloud. Continue Reading
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4 ITSM best practices for managing service vendors
CIOs must align IT strategy to business KPIs, and so should their service vendors. In this ITSM best practices tip, experts explain how to tie vendor services to business outcomes. Continue Reading
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4 best practices to maximize the value of your ITSM vendor
If your ITSM vendor isn't living up to expectations, chances are you're ignoring these four ITSM best practices. ISG's Lois Coatney takes you through them, step by step. Continue Reading
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Building a service catalog management strategy: Where to start?
The IT service catalog is the foundation of an effective ITSM program, but it's a complicated tool and hard to get right. Here's some expert advice on how to get started. Continue Reading
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Business transformation project: Dealing with legacy data
Business transformation requires a solid data foundation. Expert Dan Morris offers a near-term fix for your data-quality problems and the basis for a long-term approach to better data. Continue Reading
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What steps can CIOs take to optimize their ITSM software?
James Stanger of CompTIA dives into the reasons for ITSM software proliferation in the enterprise, why that's a problem and how sticking to a unified ITSM framework can help. Continue Reading
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IT service desk vs. IT help desk: What's the difference?
One came first and focused on IT fixes. The other got direction from ITIL. Users ask for one over the other. Today, something called ESM might just put both out to pasture. Continue Reading
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Using RPA development to bridge the gap between legacy and cloud apps
RPA tech has evolved into sophisticated frameworks that automate IT tasks and rules-based processes. Now, RPA benefits are bridging the gap between legacy apps and modern ones. Continue Reading
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8 free IT budget plan templates for CIOs
Creating a reliable IT budget plan is no cinch, especially in today's digital age. Here, we've rounded up free, customizable IT budget templates to help. Continue Reading
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Writing a statement of work? Here's what you should include
A project's success can hinge on having clear and specific details about it. Download this free checklist to see critical elements of a statement of work. Continue Reading