Tips

Tips

Digital business management

• Risk-based digital identity benefits CIOs, CMOs and customers

  Asking customers to reaffirm their digital identities by sharing private information undermines CX and data security. Instead, use a risk-based approach to digital identity.  Continue Reading

• Agile practices endure and continue to adapt

  As the 20th anniversary of the Agile Manifesto approaches, Agile practices remain vital to software development and are being adapted to critical business functions outside of IT.  Continue Reading

• Efficiency vs. effectiveness in business: Which comes first?

  Operational efficiency gains do not equate to operational effectiveness. Expert Dan Morris explains efficiency vs. effectiveness in business process automation.  Continue Reading

• Facebook's Libra project -- why enterprises should prepare

  Facebook's foray into cryptocurrency is setting off alarm bells in government and finance circles. The question is how could the Libra project help the enterprise?  Continue Reading

• New BPMS architecture is answer to 'future-proofing' the enterprise

  An aging, complex IT environment needed to become more nimble -- and remain stable. A months-long project using a new BPMS architecture pointed the way.  Continue Reading

• The C-suite case for hiring a chief customer officer: 5 elements

  Delivering world-class digital customer experiences has become job No. 1 for companies. Nemertes' Robin Gareiss makes the case for putting a chief customer officer in charge.  Continue Reading

• 6 potential blockchain limitations for enterprise use

  The potential benefits of blockchain for enterprise use must be weighed against blockchain's limitations. Here are six.  Continue Reading

• 4 integrated monitoring strategies that will improve IT operations

  Digital transformation expert Isaac Sacolick offers four ways to build an integrated monitoring architecture that will actually improve IT operations -- not slow them down.  Continue Reading

• BPM tools mitigate business disruption amid digital transformation

  A major challenge in digital transformation is avoiding harmful disruption to the business while doing the work of creating a new business/IT operating model. BPM tools can help.  Continue Reading

• How to sustain hard-won ITSM automation gains

  The ITSM automation gains you've reaped from your ITSM provider can vanish when you need to switch vendors. These five tips will prevent that from happening.  Continue Reading

• BPMS architecture modernizes legacy tech, makes IT more strategic

  The technology of the past put humans on the moon, but it's bringing businesses to a breaking point. Here's why CIOs should consider a BPMS architecture to modernize legacy systems.  Continue Reading

• ITSM governance essential as new tech trends drive business processes

  New tech trends in AI, cloud and robotic process automation create capabilities that are reshaping ITSM. But for the innovations to reach their full potential, strong governance over ITSM processes are required.  Continue Reading

• IoT adoption gets a C+ from Cisco expert -- how can CIOs improve?

  Why is IoT adoption in trouble? Underestimating the disruption to the business is one reason, says Cisco's Jon Stanford, in this tip on the challenges and best practices for IoT adoption.  Continue Reading

• 5 open source software problems -- and how to manage them

  Open source software's appeal is understandable: It's free, accessible and relatively easy to implement. But CIOs should be aware of the pitfalls.  Continue Reading

• Resist 'garbage in, gospel out' doctrine -- defend data quality

  The 'garbage in, gospel out' approach to business analytics may be a valid approach for doing big data projects, but CIOs should resist it for business transformation.  Continue Reading