Should IT organizations focus on running IT as a business, or are the associated concepts invalid? SearchCIO asked our tweet jam participants just that in our IT service management (ITSM) discussion Aug. 28 -- and it turns out, there's no clear answer.
SearchCIO tweet jam expert Derek Lonsdale, an IT transformation leader and Lean expert at PA Consulting Group, solicited answers to this question to better understand how organizations view the relationship between IT and the business.
One participant went back in forth, ultimately concluding, "It depends."
Participants teetered between supporting and opposing running IT as a business, suggesting that IT be viewed as a business enabler or means of delivering business value:
A3. IT isn't a business nor is it a cost center, IT is a business enabler and need to be looked at for the value it brings #CIOchat— Brian Katz (@bmkatz) August 28, 2013
I don’t believe IT should make a profit but it should focus on its customers’ needs & what is required to deliver IT value #CIOChat— derek lonsdale (@dereklonsdale) August 28, 2013
While some tweet jammers were iffy on this definition, other participants felt IT and business objectives should go hand-in-hand -- with certain restrictions, of course:
IT should understand the services it delivers, what business value it provides and the TCO of those services #CIOChat— derek lonsdale (@dereklonsdale) August 28, 2013
Piggybacking off this discussion, our own editorial director Christina Torode asked:
Does the CIO know if IT could be run profitably? Would customers prefer to buy from internal IT if there were valid alternatives #CIOChat— derek lonsdale (@dereklonsdale) August 28, 2013
@CIO360 Difficult but possible. Why should the business pay $000's for a desktop service - because they get apps, email, security etc— derek lonsdale (@dereklonsdale) August 28, 2013
A3 when IT is able to provide what's needed, when it's needed and is fulfilling the enabler role it's aiding revenue generation #CIOchat— Karen Goulart (@KarenGoulart) August 28, 2013
What do you think? Should organizations focus on running IT as a business? Take our poll and let us know in the comments section below.
View the entire tweet jam conversations by searching "#CIOChat" on Twitter, and save the date for our next social media discussion Sept. 25, 2013, at 3 p.m. EST.