Conference Notebook

Return on investment

• Scalable learning vs. scalable efficiency in the automation age

  The right way to treat employees in the automation age is not by deploying scalable efficiency, but by offering scalable learning. The first requirement: enlightened leaders.  Continue Reading

• Succeed at implementing RPA: Top tips from execs at IBM Think

  Implementing RPA requires planning and coordination between multiple parts of the business to be effective. Execs at IBM Think share tips on how to craft a winning RPA strategy.  Continue Reading

• How to get more women leaders in tech: It's not just a numbers game

  Women leaders in tech are still few and far between. The industry knows it's a problem, but fixing gender inequality in the top ranks won't be easy, according to a recent panel.  Continue Reading

• Enterprise AI adoption on fire, but foundation lacking for sustainable AI

  McKinsey surveyed thousands of executives on their AI projects to find out what was working and what wasn't. Here's the lowdown.  Continue Reading

• Enterprise innovation teams struggle to show what makes them special

  Innovation leaders at the recent FutureM conference make it clear that enterprise innovation teams are still a work in progress.  Continue Reading

• How MGM Resorts serves the digital customer

  MGM Resorts uses customer analytics to dispel a long-standing myth on how to deliver good customer service to the digital customer.  Continue Reading