Conference Notebook

Business automation robotics and business process management

• Digital Business Summit: How to ride the digital wave

  At the recent Digital Business Summit in Chicago, ISG Insights' Bill McNee offered pointers for organizations embracing digital initiatives and said it's OK sometimes to be second.  Continue Reading

• No single path to building big data analytics platform

  Making IT an integral player in your company's big data analytics platform calls for out-of-the-box thinking about IT's role. Here's some advice on how to get there.  Continue Reading

• Digital unleashes new competitive threats, forcing CIOs to take charge

  CIOs from State Street and DHL Express discuss how the competitive landscape has changed and how strategic partnerships are enabling innovation.  Continue Reading

• BPO/ITO expert: Robotic process automation offers 'tremendous value proposition'

  Andy Wasser of Carnegie Mellon says robotic process automation is not a big-bang technology, but its implications for BPO/ITO are huge.  Continue Reading

• Former GM CIO says BPO/ITO mega-deals wrong for current IT climate

  This year's World BPO/ITO Forum will focus on how the cloud is shaking up IT outsourcing. Conference chairman Jim Noble talks to SearchCIO about why mega-deals are a losing proposition for CIOs.  Continue Reading

• IoT will force CIOs to enter the realm of operational technology

  IoT is mature enough for enterprise adoption, said a panel of experts at the 2015 MIT Sloan CIO Symposium, but successful deployments require CIOs to engage with operational technology.  Continue Reading

• Six signs your customer service strategy is broken

  Consultant Rick Davidson urges CIOs to take the lead on improving customer service in the digital age -- and spells out the signs of a customer service strategy gone wrong.  Continue Reading

• Saying you're a digital disruptor doesn't make it so

  It seems every business these days wants to be a digital disruptor but not many make the cut. Here are four tips from Oracle's Christina McKeon to help you figure out if your company is on its way to digital transformation.  Continue Reading