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Information technology outsourcing News
November 16, 2018
Augmented intelligence -- AI used to enhance human skills -- makes workplaces more productive, diverse, inclusive and authentic. That's one future conjured at an MIT forum on AI.
May 31, 2018
The C-suite's penchant for hiring in its own image prevents companies from creating a digital culture. Another barrier: assuming HR can find the right people.
October 03, 2017
The AWS cloud platform is No. 1 in the cloud market -- but it won't be the only one, chief exec Andy Jassy predicts. A few big vendors will fit into companies' multicloud strategies.
April 21, 2017
The H-1B program is now officially under review. Don't be the next headline, experts warn. Also: Steve Ballmer's public service project, Facebook's brain-computer interface.
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Body shopping, sometimes spelled as one word (bodyshopping), is an IT-centric outsourcing / sub-contracting model. Continue Reading
Outsourcing is a business practice in which a company hires another company or an individual to perform tasks, handle operations or provide services that are either usually executed or had previously been done by the company's own employees. Continue Reading
Labor arbitrage is the practice of making use of the least costly labor for producing products or goods. Continue Reading
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Healthcare organizations that want to work toward high-visibility initiatives may want to consider outsourcing IT support as a way to free up internal resources. Continue Reading
Robotic process automation challenges the labor arbitrage of offshore outsourcing, sparking a new discussion among vendors, business leaders and CIOs. Continue Reading
CIOs don't sign on to large IT outsourcing deals expecting them to go bad, so what accounts for the high failure rates? Andy Sealock offers a game plan for de-risking your deal. Continue Reading
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As more businesses identify as tech companies, what's the future of IT jobs? Many IT teams will work remotely on a gig-by-gig basis and their colleagues will span the globe. Continue Reading
CIOs must align IT strategy to business KPIs, and so should their service vendors. In this ITSM best practices tip, experts explain how to tie vendor services to business outcomes. Continue Reading
If your ITSM vendor isn't living up to expectations, chances are you're ignoring these four ITSM best practices. ISG's Lois Coatney takes you through them, step by step. Continue Reading
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How do CIOs develop ITSM SLAs that satisfy business expectations in today's complex environment of multiple service providers? David Clifford takes CIOs through five key steps. Continue Reading
A mature ITSM program has not only won Link Alander's IT team kudos for superb service delivery, but it is also driving automation of business processes in other departments. Continue Reading
How do you go from 'lousy' systems and subpar services to an ITSM program that is driving a service approach across the enterprise? CIO Link Alander gives us the details. Continue Reading