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IT project management and portfolio management News
July 20, 2018
Delmar International has agreed to move its IT infrastructure to Rackspace managed services, representing a huge shift for Delmar's IT strategy and digital transformation plans.
February 07, 2018
An Insight Enterprises survey of CIO and CTO executives and procurement professionals finds agreement between IT and business operations on typical technology pain points.
February 02, 2018
The TechTarget IT Priorities 2018 survey finds that networking, automation and cloud projects will keep IT pros busy. IoT and AI lag, but that doesn't mean they aren't happening.
October 31, 2017
In this photo roundup, we chronicle the SearchCIO team's experience at the 2017 Gartner Symposium and highlight some key sessions and themes from the event.
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An IT service catalog is a list of technology resources and offerings available from the IT service provider within an organization. Continue Reading
IT service management helps enable digitization, but CIOs will have to invest resources to develop an effective ITSM program. Here are six benefits of ITSM that help make the case. Continue Reading
A business plan is a document demonstrating the feasibility of a prospective new business and providing a roadmap for its first several years of operation. Business plans are often shared with funding agencies, potential investors and venture ... Continue Reading
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Don't underestimate the IT service desk. Read about how enterprises are using new ITSM platforms to grow the service desk role and improve business processes across the enterprise. Continue Reading
Gartner's Kenneth Gonzalez says ITSM software tools should be assessed against three metrics -- quality, cost and performance. That will require CIOs to do some major silo-busting. Continue Reading
One came first and focused on IT fixes. The other got direction from ITIL. Users ask for one over the other. Today, something called ESM might just put both out to pasture. Continue Reading
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Service management is not a one-off project. In this Ask the Expert, ITSM guru Charlie Miles explicates the three ingredients that separate success from failure. Continue Reading
At the 2018 MIT CIO Symposium, speaker Frederic Veron discussed why readily available data and previous knowledge can prove invaluable to digital transformation projects. Continue Reading
Deutsche Bank CIO Frederic Veron discusses which business departments are leading the enterprise digital transformation charge -- and ones that might be falling behind. Continue Reading
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ITIL expert Gary Case has consulted with a wide range of companies over a long career in ITSM. Read his list of the 10 IT service delivery challenges that continue to bedevil CIOs. Continue Reading
James Stanger of CompTIA dives into the reasons for ITSM software proliferation in the enterprise, why that's a problem and how sticking to a unified ITSM framework can help. Continue Reading
A global consumer credit reporting agency, an affordable housing lender, and a Fortune 500 insurance company bet on using RPA software. Here's what happened. Continue Reading