Enterprise artificial intelligence (AI)
Artificial intelligence (AI) technologies such as cognitive computing, machine learning and robotic process automation seek to simulate human intelligence: learning, reasoning and self-correcting -- through technology. In this topic area, find the latest news, tips and opinion about the role of enterprise artificial intelligence in IT and business strategy.
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Free Guide: 4 ITSM Best Practices for Managing Service Vendors
Managing the vendors you've hired to deliver IT services to the business goes beyond procurement and standard IT contract negotiations. Learn 4 best practices for maximizing service delivery from experts and 5 key steps for developing ITSM SLAs that work in an environment with multiple service providers.
Enterprise artificial intelligence (AI) News
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July 30, 2019
30
Jul'19
CIO job description grows ever more demanding
Korn Ferry's Craig Stephenson shares his thoughts on the changing CIO job description and urges tech leaders to follow the 'ADAPT' leadership framework.
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July 09, 2019
09
Jul'19
Automation Anywhere's Microsoft pact indicative of hot RPA market
RPA vendor Automation Anywhere said it's poised to take full advantage of the burgeoning RPA market. Its recent deal with Microsoft is just one indication of RPA's popularity.
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July 03, 2019
03
Jul'19
Criteria for success in AI: Industry best practices
Is it useful to study how companies outside of your industry are applying AI? Experts from Shell, Uber and Fellow Robots believe so. Read about their criteria for success in AI.
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June 28, 2019
28
Jun'19
Law firm CIO says RPA investment delivering 'material benefits'
CIO Vince DiMascio describes how investment in RPA is optimizing legal processes and serving as the glue for integrating business systems at Berry Appelman & Leiden.
Enterprise artificial intelligence (AI) Get Started
Bring yourself up to speed with our introductory content
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digital transformation
Digital transformation (DX) is the reworking of the products, processes and strategies within an organization by leveraging current technologies. Continue Reading
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AI optimizes content management workflows, personalizes CX
AI is poised to revolutionize content management workflows, bringing order to enterprise documents, greater insights into unstructured data and delight to customers. Continue Reading
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supervised learning
Supervised learning, in the context of artificial intelligence (AI) and machine learning, is a type of system in which both input and desired output data are provided. Continue Reading
Evaluate Enterprise artificial intelligence (AI) Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
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Why digital customer experience is now part of a CIO's job
Delivering a high-quality digital customer experience is becoming a key responsibility for IT leaders, say leading technology executives. AI and error budgets will come in handy. Continue Reading
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AI gig economy sets workers and bots on collision course
The future of work has shifted toward a gig economy, with high-value, short-term workers on demand for organizations. The fast turnover and high volume demand AI to reduce friction. Continue Reading
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AI for decision-making shows promise, but worker trust an issue
Companies like Walmart are using AI for decision-making in business processes, but the discipline is new and workers are wary. Experts offer ways to build trust. Continue Reading
Manage Enterprise artificial intelligence (AI)
Learn to apply best practices and optimize your operations.
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5 ways CIOs can take their AI project to the next level
We've covered the basics for CIOs getting started with AI -- now, we're taking a look at the potential challenges they may face and how they can prepare for and mitigate them. Continue Reading
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CIOs achieving AI success in 'small iterative steps'
Veteran Korn Ferry headhunter Craig Stephenson shares his thoughts on how CIOs are approaching AI and identifies a common impediment that gets in the way of AI success. Continue Reading
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Automation and AI challenges: CIO tips for success
Katherine Johnson, director of emerging technologies at Trace3, delves into some of the AI challenges facing CIOs today in this video shot at the 2019 MIT Sloan CIO Symposium. Continue Reading
Problem Solve Enterprise artificial intelligence (AI) Issues
We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.
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6 ways AI and automation could improve process mining
Creating a digital twin of your enterprise, identifying automation candidates like RPA and connecting isolated tasks into processes are a few ways CIOs can advance process discovery. Continue Reading
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How to deal with the lack of chatbot standards
A lack of standards around chatbot development has created a situation in which enterprises are building and rebuilding bots. But that could change in the near future. Continue Reading
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Intelligent process automation yields better customer service
American Fidelity uses intelligent process automation to sort through and route customer emails, helping the insurer deliver faster responses to customer queries. Continue Reading