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Enterprise ITIL and ITSM News
January 26, 2018
ServiceNow delivers AI and machine learning capabilities to its core platform to eliminate time-consuming manual help desk tasks.
October 31, 2017
In this photo roundup, we chronicle the SearchCIO team's experience at the 2017 Gartner Symposium and highlight some key sessions and themes from the event.
May 31, 2017
SearchCIO's Instagram snapshot of the 2017 MIT CIO Symposium explores the major sessions and themes of the event.
February 16, 2016
Gonzaga University is building upon its cloud-based ITSM system, as it deals with an expanding number of Internet-enabled devices -- from wireless speakers to sprinkler systems.
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Project scope is the part of project planning that involves determining and documenting a list of specific project goals, deliverables, tasks, costs and deadlines. Continue Reading
AI use cases for your ITSM program abound, but early adopters caution that vendor offerings are immature and will require hands-on testing for best results. Continue Reading
Outsourcing is a business practice in which a company hires another company or an individual to perform tasks, handle operations or provide services that are either usually executed or had previously been done by the company's own employees. Continue Reading
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Among the many types of artificial intelligence, unsupervised machine learning will test our capacity to trust machines. Continue Reading
In 2003, we were told IT didn't matter and posed a risk to the business. CIOs have been reacting to those alarums ever since. It's time for a change, says this ITSM expert. Continue Reading
Business velocity has changed the approach to service delivery and the IT value stream. Achieving 'fast flow' through optimization of IT processes can enable better, faster IT. Continue Reading
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In this third tip in a series on service automation, the global CIO searches for and finds a service automation framework. Continue Reading
As digitization forces companies to rethink IT ops, CIOs are learning that a successful ITSM strategy creates a delicate balance between reliability, agility and speed. Continue Reading
Don't let the horrors of ITSM implementations gone wrong turn your IT organization away from quality control and improvement. Discerning ITSM adopters know that the more frameworks there are, the merrier. Continue Reading
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An effective configuration management system that documents critical IT systems and services is a crucial prerequisite to successful incident response processes. Continue Reading
CIOs don't sign on to large IT outsourcing deals expecting them to go bad, so what accounts for the high failure rates? Andy Sealock offers a game plan for de-risking your deal. Continue Reading
Despite reams of advice on how to write a good IT outsourcing contract, ITO expert Andy Sealock 'still sees terrible deals all over the place.' Here's how to do it right. Continue Reading