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Enterprise ITIL and ITSM News
May 19, 2021
ServiceNow's John Ball discusses the Now Platform's approach to AI, customer service and field service management, and why he left Salesforce as EVP of product for Einstein.
April 19, 2021
Atlassian Jira Service Management chips away at incumbent ITSM vendors' market lead with low-code/no-code IP from ThinkTilt, but it must keep adding features to fully catch up.
November 10, 2020
Cloud customers of Atlassian's Jira Service Management will get some Opsgenie incident management features included at no cost, as the vendor plans its ITSM expansion.
March 11, 2020
ServiceNow Orlando update and new partnerships builds on strategy of reaching into new verticals such as telecommunications and banking.
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Digital transformation is the incorporation of computer-based technologies into an organization's products, processes and strategies. Continue Reading
In his book 'Cloud Service Management and Governance -- Smart Service Management in Cloud Era,' author Enamul Haque explains how IT4IT can help the reader create a plan for CSM and ensure managers understand the value each cloud service provides ... Continue Reading
Learn about IT4IT and prepare for the basic terminology that may appear in the IT4IT Foundation exam by reviewing these 25 terms. Continue Reading
Evaluate Enterprise ITIL and ITSM Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
While RPA offers several benefits in the enterprise, there are also a few drawbacks. According to experts, these are the top eight pros and five cons of RPA for organizations to consider. Continue Reading
Is it possible for ITSM and DevOps to coexist within the same organization? It is, but it raises plenty of questions about how and whether they are a good fit. Continue Reading
In ITIL 4 -- A Pocket Guide, author Jan van Bon walks readers through the core updates to the ITSM framework, and how they apply to the modern enterprise IT landscape. Continue Reading
Manage Enterprise ITIL and ITSM
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To some, IT service management may have fallen out of favor -- especially as cloud computing and DevOps rose to prominence. Don't count out ITSM just yet. Continue Reading
ITIL and ITSM best practices improve business processes by standardizing and optimizing the delivery of IT services. Learn more in this comprehensive guide for CIOs. Continue Reading
Corporate buy-in and training are essential for organizations that decide to adopt the ITIL framework. Admins should also help decide if the library is the right service option. Continue Reading
Problem Solve Enterprise ITIL and ITSM Issues
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The ITSM automation gains you've reaped from your ITSM provider can vanish when you need to switch vendors. These five tips will prevent that from happening. Continue Reading
How do CIOs develop ITSM SLAs that satisfy business expectations in today's complex environment of multiple service providers? David Clifford takes CIOs through five key steps. Continue Reading
In this Ask the Expert, IT governance expert Jeffrey Ritter discusses his formula to successfully align new technology with ITSM compliance standards -- all while minimizing risk. Continue Reading