Enterprise ITIL and ITSM

The IT Infrastructure Library (ITIL) is a set of best practices for IT Service Management (ITSM). CIOs use ITIL as a customizable framework of best practices to achieve quality service in the IT and business organizations. Find the latest enterprise ITSM and ITIL information, including news, tips and other resources, in this topic section.

Enterprise ITIL and ITSM News

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  • gap analysis

    A gap analysis is a method of assessing the performance of a business unit to determine whether business requirements or objectives are being met and, if not, what steps should be taken to meet them. Continue Reading

  • project scope

    Project scope is the part of project planning that involves determining and documenting a list of specific project goals, deliverables, tasks, costs and deadlines. Continue Reading

  • What is digital transformation?

    Digital transformation is the incorporation of computer-based technologies into an organization's products, processes and strategies. Continue Reading

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