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Enterprise ITIL and ITSM News
September 28, 2018
Credit Suisse and LogMeIn executives provide a glimpse at how external and internal customer service strategies are melding.
January 26, 2018
ServiceNow delivers AI and machine learning capabilities to its core platform to eliminate time-consuming manual help desk tasks.
October 31, 2017
In this photo roundup, we chronicle the SearchCIO team's experience at the 2017 Gartner Symposium and highlight some key sessions and themes from the event.
May 31, 2017
SearchCIO's Instagram snapshot of the 2017 MIT CIO Symposium explores the major sessions and themes of the event.
Enterprise ITIL and ITSM Get Started
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An IT service catalog is a list of technology resources and offerings available from the IT service provider within an organization. Continue Reading
IT service management helps enable digitization, but CIOs will have to invest resources to develop an effective ITSM program. Here are six benefits of ITSM that help make the case. Continue Reading
Project scope is the part of project planning that involves determining and documenting a list of specific project goals, deliverables, tasks, costs and deadlines. Continue Reading
Evaluate Enterprise ITIL and ITSM Vendors & Products
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New tech trends in AI, cloud and robotic process automation create capabilities that are reshaping ITSM. But for the innovations to reach their full potential, strong governance over ITSM processes are required. Continue Reading
In this Ask the Expert, digital transformation expert Isaac Sacolick shares his perspective on the impact that DevOps and Agile strategies have on ITSM practices. Continue Reading
At leading companies, ITSM processes are being redefined as 'cross-domain service management' and the ITSM team functions as enabler-in-chief of digital transformation. Continue Reading
Manage Enterprise ITIL and ITSM
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In this Ask the Expert, IT governance expert Jeffrey Ritter discusses his formula to successfully align new technology with ITSM compliance standards -- all while minimizing risk. Continue Reading
Tech managers are on the hook to reinvent the IT shop, but tools like user self-service, ITSM practices and the rent vs. buy option are helping effect change. Continue Reading
An IT service catalog management strategy that drives business results requires CIOs to look beyond the provisioning of IT services -- and users to grasp the value of service automation. Continue Reading
Problem Solve Enterprise ITIL and ITSM Issues
We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.
Cloud-based services can't be beat for their ease of use, but companies often experience some 'unhappy surprises' when the bill comes due, says Andy Sealock. ITSM in the cloud can help. Continue Reading
A mature ITSM program has not only won Link Alander's IT team kudos for superb service delivery, but it is also driving automation of business processes in other departments. Continue Reading
How do you go from 'lousy' systems and subpar services to an ITSM program that is driving a service approach across the enterprise? CIO Link Alander gives us the details. Continue Reading