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Enterprise ITIL and ITSM News
February 06, 2020
IT-style automated workflows are expanding to non-IT departments, even as business initiatives fuse with software projects. IT ops will support both, often with the same toolset.
December 18, 2018
Expert advice on AI problems and rewards dominated our 10 most popular CIO tips on SearchCIO in 2018. Read our summary of the tips and follow the links to the detailed coverage.
December 14, 2018
SearchCIO's top 2018 blog posts provide a glimpse into how evolving technology and the digital transformation of business processes are influencing CIO strategies.
September 28, 2018
Credit Suisse and LogMeIn executives provide a glimpse at how external and internal customer service strategies are melding.
Enterprise ITIL and ITSM Get Started
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Digital transformation (DX) is the reworking of the products, processes and strategies within an organization by leveraging current technologies. Continue Reading
CIOs may be tempted to roll out their strategic initiatives to C-suite peers on day one, but savvy CIOs know IT operational excellence is step No. 1. Continue Reading
Lean management is an approach to managing an organization that supports the concept of continuous improvement, a long-term approach to work that systematically seeks to achieve small, incremental changes in processes in order to improve efficiency ... Continue Reading
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In ITIL 4 -- A Pocket Guide, author Jan van Bon walks readers through the core updates to the ITSM framework, and how they apply to the modern enterprise IT landscape. Continue Reading
The much-anticipated release of ITIL v4 not only changes the framework's certification structure, but emphasizes many modern software development and IT service delivery practices. Continue Reading
ITSM frameworks must adapt as IT changes swiftly or risk stagnation. COBIT ended its six-year silence with its 2019 update. Get an overview of the new information and how to use COBIT. Continue Reading
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Corporate buy-in and training are essential for organizations that decide to adopt the ITIL framework. Admins should also help decide if the library is the right service option. Continue Reading
We've previously covered how to use AI to improve ITSM processes -- now, we're diving into how organizations can apply ITSM principles to AI. Continue Reading
In part two of his Ask the Expert discussion of working alongside chatbots, cobots and AI, IBM's Gene Chao focuses on the importance of change management. Continue Reading
Problem Solve Enterprise ITIL and ITSM Issues
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The ITSM automation gains you've reaped from your ITSM provider can vanish when you need to switch vendors. These five tips will prevent that from happening. Continue Reading
How do CIOs develop ITSM SLAs that satisfy business expectations in today's complex environment of multiple service providers? David Clifford takes CIOs through five key steps. Continue Reading
In this Ask the Expert, IT governance expert Jeffrey Ritter discusses his formula to successfully align new technology with ITSM compliance standards -- all while minimizing risk. Continue Reading