New & Notable
Enterprise ITIL and ITSM News
November 10, 2020
Cloud customers of Atlassian's Jira Service Management will get some Opsgenie incident management features included at no cost, as the vendor plans its ITSM expansion.
March 11, 2020
ServiceNow Orlando update and new partnerships builds on strategy of reaching into new verticals such as telecommunications and banking.
February 06, 2020
IT-style automated workflows are expanding to non-IT departments, even as business initiatives fuse with software projects. IT ops will support both, often with the same toolset.
December 18, 2018
Expert advice on AI problems and rewards dominated our 10 most popular CIO tips on SearchCIO in 2018. Read our summary of the tips and follow the links to the detailed coverage.
Enterprise ITIL and ITSM Get Started
Bring yourself up to speed with our introductory content
The ITIL (Information Technology Infrastructure Library) is a framework designed to standardize the selection, planning, delivery, maintenance, and overall lifecycle of IT services within a business. Continue Reading
Outsourcing is a business practice in which a company hires a third-party to perform tasks, handle operations or provide services for the company. Continue Reading
AI-enabled ITSM, while still maturing, promises to greatly improve the speed and quality of IT service management. Here are 10 AI and machine learning use cases for ITSM. Continue Reading
Evaluate Enterprise ITIL and ITSM Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
In ITIL 4 -- A Pocket Guide, author Jan van Bon walks readers through the core updates to the ITSM framework, and how they apply to the modern enterprise IT landscape. Continue Reading
The much-anticipated release of ITIL v4 not only changes the framework's certification structure, but emphasizes many modern software development and IT service delivery practices. Continue Reading
ITSM frameworks must adapt as IT changes swiftly or risk stagnation. COBIT ended its six-year silence with its 2019 update. Get an overview of the new information and how to use COBIT. Continue Reading
Manage Enterprise ITIL and ITSM
Learn to apply best practices and optimize your operations.
ITIL and ITSM best practices improve business processes by standardizing and optimizing the delivery of IT services. Learn more in this comprehensive guide for CIOs. Continue Reading
Corporate buy-in and training are essential for organizations that decide to adopt the ITIL framework. Admins should also help decide if the library is the right service option. Continue Reading
We've previously covered how to use AI to improve ITSM processes -- now, we're diving into how organizations can apply ITSM principles to AI. Continue Reading
Problem Solve Enterprise ITIL and ITSM Issues
We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.
The ITSM automation gains you've reaped from your ITSM provider can vanish when you need to switch vendors. These five tips will prevent that from happening. Continue Reading
How do CIOs develop ITSM SLAs that satisfy business expectations in today's complex environment of multiple service providers? David Clifford takes CIOs through five key steps. Continue Reading
In this Ask the Expert, IT governance expert Jeffrey Ritter discusses his formula to successfully align new technology with ITSM compliance standards -- all while minimizing risk. Continue Reading