Enterprise ITIL and ITSM

The IT Infrastructure Library (ITIL) is a set of best practices for IT Service Management (ITSM). CIOs use ITIL as a customizable framework of best practices to achieve quality service in the IT and business organizations. Find the latest enterprise ITSM and ITIL information, including news, tips and other resources, in this topic section.

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  • information governance

    Information governance is a holistic approach to managing corporate information by implementing processes, roles, controls and metrics that treat information as a valuable business asset. Continue Reading

  • ITIL (Information Technology Infrastructure Library)

    The ITIL (Information Technology Infrastructure Library) is a framework designed to standardize the selection, planning, delivery, maintenance, and overall lifecycle of IT services within a business. Continue Reading

  • outsourcing

    Outsourcing is a business practice in which a company hires a third-party to perform tasks, handle operations or provide services for the company. Continue Reading

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