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Enterprise ITIL and ITSM News
December 14, 2018
SearchCIO's top 2018 blog posts provide a glimpse into how evolving technology and the digital transformation of business processes are influencing CIO strategies.
September 28, 2018
Credit Suisse and LogMeIn executives provide a glimpse at how external and internal customer service strategies are melding.
January 26, 2018
ServiceNow delivers AI and machine learning capabilities to its core platform to eliminate time-consuming manual help desk tasks.
October 31, 2017
In this photo roundup, we chronicle the SearchCIO team's experience at the 2017 Gartner Symposium and highlight some key sessions and themes from the event.
Enterprise ITIL and ITSM Get Started
Bring yourself up to speed with our introductory content
It's early days for using AI in ITSM, but the emerging use cases are compelling. Here are 10 ways experts suggest CIOs use AI and machine learning to improve ITSM processes. Continue Reading
An IT service catalog is a list of technology resources and offerings available from the IT service provider within an organization. Continue Reading
IT service management helps enable digitization, but CIOs will have to invest resources to develop an effective ITSM program. Here are six benefits of ITSM that help make the case. Continue Reading
Evaluate Enterprise ITIL and ITSM Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
AI in ITSM, or 'service intelligence,' is the next logical step in IT's mastery of professional service delivery. ITSM expert Jan-Willem Middelburg lays out four use cases. Continue Reading
ITIL 4 is scheduled for release in early 2019. ITIL expert David Ratcliffe discusses what's different about this ITIL update and why the guidance remains vitally relevant to CIOs. Continue Reading
Secure ITSM procedures are essential to digital organizations' data protection processes. They can also be a bottom line boon, says information governance expert Jeffrey Ritter. Continue Reading
Manage Enterprise ITIL and ITSM
Learn to apply best practices and optimize your operations.
WPI is using AI in ITSM to route help desk tickets to the most qualified technicians. ITSM automation of this ilk helps users and IT-- but it requires some handholding. Continue Reading
ITIL and ITSM best practices improve business processes by standardizing and optimizing the delivery of IT services. Learn more in this comprehensive guide for CIOs. Continue Reading
In this Ask the Expert, IT governance expert Jeffrey Ritter discusses his formula to successfully align new technology with ITSM compliance standards -- all while minimizing risk. Continue Reading
Problem Solve Enterprise ITIL and ITSM Issues
We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.
How do CIOs develop ITSM SLAs that satisfy business expectations in today's complex environment of multiple service providers? David Clifford takes CIOs through five key steps. Continue Reading
Cloud-based services can't be beat for their ease of use, but companies often experience some 'unhappy surprises' when the bill comes due, says Andy Sealock. ITSM in the cloud can help. Continue Reading
A mature ITSM program has not only won Link Alander's IT team kudos for superb service delivery, but it is also driving automation of business processes in other departments. Continue Reading