Enterprise ITIL and ITSM

The IT Infrastructure Library (ITIL) is a set of best practices for IT Service Management (ITSM). CIOs use ITIL as a customizable framework of best practices to achieve quality service in the IT and business organizations. Find the latest enterprise ITSM and ITIL information, including news, tips and other resources, in this topic section.

Enterprise ITIL and ITSM News

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Enterprise ITIL and ITSM Get Started

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  • project scope

    Project scope is the part of project planning that involves determining and documenting a list of specific project goals, deliverables, tasks, costs and deadlines. Continue Reading

  • Among AI use cases that matter to CIOs, ITSM ranks high

    AI use cases for your ITSM program abound, but early adopters caution that vendor offerings are immature and will require hands-on testing for best results. Continue Reading

  • outsourcing

    Outsourcing is a business practice in which a company hires another company or an individual to perform tasks, handle operations or provide services that are either usually executed or had previously been done by the company's own employees. Continue Reading

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Evaluate Enterprise ITIL and ITSM Vendors & Products

Weigh the pros and cons of technologies, products and projects you are considering.

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Manage Enterprise ITIL and ITSM

Learn to apply best practices and optimize your operations.

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Problem Solve Enterprise ITIL and ITSM Issues

We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.

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