Enterprise ITIL and ITSM

The IT Infrastructure Library (ITIL) is a set of best practices for IT Service Management (ITSM). CIOs use ITIL as a customizable framework of best practices to achieve quality service in the IT and business organizations. Find the latest enterprise ITSM and ITIL information, including news, tips and other resources, in this topic section.

Enterprise ITIL and ITSM News

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  • digital transformation

    Digital transformation (DX) is the adoption of new technologies to improve an organization's processes, products and services. According to a recent survey, digital transformation and the ability to compete against born-digital organizations is the ... Continue Reading

  • Championing IT operational excellence: The strategic CIO's first day

    CIOs may be tempted to roll out their strategic initiatives to C-suite peers on day one, but savvy CIOs know IT operational excellence is step No. 1. Continue Reading

  • lean management

    Lean management is an approach to managing an organization that supports the concept of continuous improvement, a long-term approach to work that systematically seeks to achieve small, incremental changes in processes in order to improve efficiency ... Continue Reading

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