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Digital business management News
July 27, 2020
Forrester Research analyst sees barriers to enterprise architects moving forward in skills, tools' ROI and tech-savvy execs who don't want them collaborating with the business.
August 02, 2019
In a quest to be the 'Amazon of state services,' Colorado's chief data officer is rolling out an API integration platform. Challenges abound. Here are the lessons learned.
July 11, 2019
Adobe is widely known as one of the digital transformation winners. Its journey was, in large part, enabled by thoughtful data governance, data exec Mark Picone says.
July 09, 2019
RPA vendor Automation Anywhere said it's poised to take full advantage of the burgeoning RPA market. Its recent deal with Microsoft is just one indication of RPA's popularity.
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In today's business landscape, a powerful CX strategy is key to gaining customer loyalty and a competitive advantage. Here's how to deliver a great customer experience, plus a template. Continue Reading
A chief experience officer (CXO) is an executive in the C-suite who ensures positive interactions with an organization's customers. Continue Reading
Customer experience (CX) is the sum total of customers' perceptions and feelings resulting from interactions with a brand's products and services. Continue Reading
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Businesses are increasingly adopting cognitive automation as the next level in process automation. These six use cases show how the technology is making its mark in the enterprise. Continue Reading
The chief data officer role is appearing in more industries and changing in responsibilities. Experts talk about the ways the position is evolving across enterprises. Continue Reading
In this Q&A, Gartner analyst Samantha Searle provides insight into the roles of the CIO and CTO when both exist within an organization. Continue Reading
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Future of work plans entailed offices that fostered better employee engagements and productivity, while accommodating a small remote workforce. COVID-19 changed all that. Continue Reading
As offices reopen amid myriad safety measures in COVID-19's wake, companies work to maintain continuity and productivity with their office and remote workforces. Continue Reading
CIOs should look beyond the immediate IT requirements created by the COVID-19 outbreak and think about what will be needed in post-pandemic environments. Continue Reading
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Leadership and execution are the keys to overcoming the potential pitfalls of industrial digitization, a process that redundant technology can hinder. Continue Reading
CIO John Rathje explains how he's tackling shadow IT challenges in the recruiting admissions process at Kent State by deploying a data integration tier that supports data movement. Continue Reading
An aging, complex IT environment needed to become more nimble -- and remain stable. A months-long project using a new BPMS architecture pointed the way. Continue Reading