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Business automation, robotics and business process management News
June 04, 2019
Beth O'Rorke, CIO at Blue Cross Blue Shield of Massachusetts, said operational efficiency is a top five priority. One of her approaches? Automating business processes.
April 24, 2019
A panel of CIO experts explore the role of the transformational CIO. Understanding organizational change and being plugged in are big factors.
March 29, 2019
Companies achieve digital transformation along two dimensions -- through operational efficiency and offering a great customer experience. Getting there can be an uphill battle.
March 26, 2019
The right way to treat employees in the automation age is not by deploying scalable efficiency, but by offering scalable learning. The first requirement: enlightened leaders.
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What is a winning digital transformation strategy? For many companies, it starts with an overhaul of their software environments. Our comprehensive guide explains how it's done. Continue Reading
Product development, also called new product management, is a series of steps that includes the conceptualization, design, development and marketing of newly created or newly rebranded goods or services. Continue Reading
Emotional intelligence (EI) is the area of cognitive ability that facilitates interpersonal behavior. The term was popularized in 1995 by psychologist and behavioral scientist Dr. Daniel Goleman. According to Goleman, emotional intelligence is the ... Continue Reading
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Taking RPA use cases to the next level entails automating complex processes, establishing a governance program and using management techniques such as Six Sigma. Continue Reading
Is a conversational agent the same as a chatbot or a virtual assistant? Not exactly. IBM Watson VP and CTO Rob High explains the differences. Continue Reading
What's the difference between value stream mapping vs. process mapping? One is focused on making an existing process more efficient, while the other dissects the value of each step. Continue Reading
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Mercer's chief digital officer, Gail Evans, discusses how the HR giant is building a 'digital core' to replace legacy systems and arm its workforce to thrive in a digital economy. Continue Reading
Identifying and communicating the business value of AI are crucial parts of the job for Gail Evans, CDO at Mercer and a finalist for the 2019 MIT Sloan CIO Leadership Award. Continue Reading
RPA software cuts costs, boosts efficiency and frees employees from mind-numbing tasks. But governance challenges must be faced. Continue Reading
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American Fidelity's R&D chief said employees, not tech, should be the focus of any automation strategy. One way he puts people first is by eliminating menial tasks. Continue Reading
American Fidelity uses intelligent process automation to sort through and route customer emails, helping the insurer deliver faster responses to customer queries. Continue Reading
Do you know what goes into a proof of concept? Or why POCs are done? Learn more about the elements of a POC and get access to free proof-of-concept templates for the CIO in this tip. Continue Reading