For IT departments, balancing the need to keep day-to-day IT operations chugging along while also pursuing new projects and maintaining a reasonable budget can be a tightrope walk. It's no surprise, then, that many organizations with limited internal resources have decided to outsource IT functions to third parties such as cloud vendors and local, nearshore or offshore companies.
As the IT outsourcing landscape evolves, there are more factors to consider, such as the greater selection and flexibility of outsourcing options, varying levels of work quality, increasing amounts of data and ethics concerns. CIOs must keep abreast of not only recent developments in outsourcing, but also the implementations it can work alongside, which vendor or vendors work best for particular functions, which areas are best managed internally and more.
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