Learn more about IT Service Management: From ITIL to cost savings

An IT Service Management implementation isn't always a top priority for CIOs on a tight budget -- but why? Test your knowledge and learn ITIL and ITSM facts with our quiz.

Published: 31 Mar 2009

How much do you know about IT Service Management (ITSM) implementation? Many CIOs and IT executives are still wary about incorporating ITIL best practices and ITSM tools and solutions into their budget plans. While there are many others who boast improved efficiency, cost savings and ROI, not having top-down support, spending too much on tools and technologies and not focusing enough on process improvement can lead to ITSM disaster.

Will an IT Service Management implementation work for you and your business? Learn the facts and figures about the IT Infrastructure Library (ITIL) and ITSM -- and test your knowledge -- with our quiz.

Dig Deeper on Small-business IT strategy

ITSM (IT Service Management) IT service management (ITSM) is a general term that describes a strategic approach to design, deliver, manage and improve the way businesses use information technology (IT).

Cherry-pick from ITSM frameworks to achieve change control Don't let the horrors of ITSM implementations gone wrong turn your IT organization away from quality control and improvement. Discerning ITSM adopters know that the more frameworks there are, the merrier.

It's ITIL and DevOps, not ITIL or DevOps With Practitioner, ITIL targets a more digestible and flexible change management implementation. Is it a good compromise between traditional IT and DevOps?

Evolving ITSM to support agile IT and BYOD We look at how IT service management is addressing emerging technology today – and the needs of innovation in the future

Your seven-step ITSM implementation formula ITSM implementation is all about integrating people, product and process. Here is some expert advice to help you place your ITSM program on a fast track.

ITSM best practices and change management Organize your IT processes and implement a service management focus in the data center with this section on ITSM best practices and change management, the second installment of our guide on ITIL processes in the data center.

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Learn more about IT Service Management: From ITIL to cost savings

An IT Service Management implementation isn't always a top priority for CIOs on a tight budget -- but why? Test your knowledge and learn ITIL and ITSM facts with our quiz.

Dig Deeper on Small-business IT strategy

Start the conversation

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Please create a username to comment.

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