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ITIL and IT service management best practices: Are you up to the task?

ITIL and ITSM are hit or miss for CIOs. Take our quiz to see if you're on top of IT Infrastructure Library and IT service management best practices.

The IT Infrastructure Library (ITIL) has gone through many iterations over the years, and IT service management best strategies have grown and evolved in tandem. Add to this the growing need to manage mobile devices, Software as a Service applications and other operations that traditionally fall under the purview of the CIO, and it's hard to argue that staying up to date on IT service management best practices is one of the most important aspects of an IT leader's job.

Have you brushed up on the latest trends in ITIL and IT service management (ITSM) best practices? Read the stories linked below and take our quiz to find out.

This was last published in November 2012

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