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IT service management (ITSM) is a process-based practice focused on aligning IT systems and services with the needs of the company and its end users. IT service management and delivery moves organizations away from treating IT services as distinct silos and moves toward an environment where IT services blend seamlessly, improving the user experience. ITSM is often guided by the IT Infrastructure Library (ITIL), a globally recognized collection of best practices.
Think you know it all when it comes to IT service management and delivery? Test your knowledge with our ITSM and ITIL quiz and discover how your company can improve in the areas of service, change and incident management.