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Facing rapid change, CIO adopts shared services model, cloud solutions

Our IT Leader of the Year, Utah State University CIO Eric Hawley, faces rapid changes in tech by leveraging shared services model and cloud solutions.

Eric Hawley, CIO, Utah State University

Eric Hawley, CIO at Utah State University, has been crowned the SearchCIO 2013 Enterprise IT Leader of the Year. Hawley's success in bringing together centralized and decentralized IT at Utah State -- notably by creating shared services and common standards and engendering a culture of voluntary participation -- made him this year's winner.

In this podcast with Senior Features Writer Karen Goulart, Hawley shares some of his insights on current technology issues in education and across industries, including his move to a shared services model in order to adapt to the rapid pace of change in technology. This is the first of three special podcasts with Hawley.

What was your biggest IT challenge in the last six months, and how are you addressing it?

Eric Hawley: Ah, well, the biggest challenge not just in the last six months, but I think it's going to be in the next six months too, is adapting to the fast pace of change. And they're really not technology problems. Technology, quite frankly, is in many cases the easy part. It's working with people and organizations to make things happen and ensure that the people in the organizations are relevant into the future.

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Do you think a shared services model is beneficial?
Absolutely. Accept and embrace the fundamental change in technology.
It may not be applicable for Financial organization however the shift is inevitable