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Future of computing magnifies ITSM needs and the IT skills gap

Discuss how the future of technology is changing ITSM priorities and how to close the IT skills gap in this month's #CIOChat May 28 at 3 p.m. EDT.

IT service management (ITSM) is a process-based practice intended to align the delivery of technology services with the needs of the enterprise, while emphasizing growth and value, budget adherence, risk impact, and communication effectiveness. Adapting these ITSM processes to the new enterprise computing reality -- replete with mobile devices, cloud apps, business analytics, and anytime, anywhere computing -- is changing the way in which organizations like the Global Institute for IT Management (GIIM) educate IT leaders on the future of their role.

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Jerry Luftman, GIIM's founder and managing director, who also has experience as a CIO, IT management consultant, executive educator and systems engineer at IBM, will join SearchCIO's #CIOChat Wednesday, May 28, at 3 p.m. EDT to discuss the future of ITSM, plus, the IT skills gaps that presently exist and how to close those gaps. TechTarget Associate Site Editor Emily McLaughlin will lead the event from SearchCIO's Twitter handle, @SearchCIO, joined by SearchCIO's editors, writers and experts.


Date: Wednesday, May 28, 2014
Time: 3 p.m. EDT
Host: @SearchCIO
Hashtag: Use and follow #CIOChat (other hashtags include #ITSM, #SkillsGap, etc.)

Is this your first SearchCIO tweet jam? Review the following tips for both rookies and returning #CIOChat vets:

  • To follow the conversation, type "#CIOChat" into Twitter's search bar. From this page, select "All" to view tweets in real time.
  • Your first #CIOChat tweet should be introductory, including your name, title and organization.
  • @SearchCIO will ask a series of questions related to the future of computing, ITSM and the IT skills gap, starting at 3 p.m. EDT (Q1, Q2, etc.). In your tweeted responses to each question, please preface with A1 (Answer 1), A2 and so on, then remember to include "#CIOChat." Include this hashtag in every tweet during the chat.
  • Please note that Twitter allows only 140 characters per tweet. You are welcome to tweet multiple responses to each question.
  • Throughout the discussion, retweet (RT) and favorite tweets you concur with and reply to those you disagree with.

Please direct questions, RSVPs or other concerns to Emily McLaughlin. Talk to you on Twitter!

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