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What is IT service management? Discuss ITSM trends on Twitter Aug. 28

Join SearchCIO Aug. 28 to discuss 'What is IT service management?' and a whole lot more, including shifting ITSM strategies in businesses today.

What is IT service management (ITSM)? As IT and business priorities shift, it's becoming increasingly difficult to properly define ITSM and what benefits it can offer organizations. In this day and age, organizations must account for the changing needs of its business leaders, employees and customers, and that means delivering services to them efficiently, practically, and at a price that's right.

Join SearchCIO Wednesday, Aug. 28, at 3 p.m. EDT for an ITSM-themed tweet jam. Tell us how your organization is revising ITSM strategies to accommodate the fast-paced changes in device management, cloud computing and other areas that impact your service delivery methods.

Anand Shroff

Derek Lonsdale

Tweet jam participants can expect the usual participation of the editors, writers and contributors of SearchCIO, as well as special guest expert Derek Lonsdale. Lonsdale is a IT transformation leader and lean expert at PA Consulting Group and takes on the role of CIO advisor for service management and organizational design. Follow Lonsdale on Twitter @dereklonsdale.

SearchCIO team members will engage in the tweet jam from their personal Twitter accounts, and all comments will be visible under the #CIOChat hashtag.

Tweet jam must-knows:

Date: Wednesday, Aug. 28, 2013
3 p.m. EDT
Use and follow #CIOChat (additional hashtags include #ITSM, #bigdata, #BYOD, #selfservice)

  • Your first #CIOChat tweet should be introductory, including your name, title and organization.
  • @SearchCIO will pose a series of questions to followers between 3 p.m. and 3:30 p.m. Please preface your tweeted responses to each question with A1 (answer 1), A2, A3, etc., and include "#CIOChat". Each question will align with the ITSM theme.
  • Remember that Twitter allows only 140 characters per tweet. You are welcome to tweet multiple responses to each question.
  • This is an opportunity to network and connect with like-minded Twitter users. Retweet (RT) responses you agree with, and reply to those you don't.

Please direct questions, RSVPs or other concerns to Emily McLaughlin, assistant site editor. See you on the Twittersphere!

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