That's when Saah brought in The Myers & Briggs Foundation experts who helped him administer the well-known personality test, which categorizes personality types according to combinations of traits such as introverted (I) or extroverted (E); sensing (S) or intuitive (N); thinking (T) or feeling (F); judging (J) or perceiving (P). Each IT staff member was assigned a four-letter personality type, then trained to work with opposing types. Saah says his CRM project ultimately changed course (some teams now use Microsoft Dyamics CRM 3.0; others use ACT) for the better.
These days, says Saah, "we stay aligned with corporate objectives, and it takes all the personality preferences to accomplish that."
Stefanie McCann was formerly editor at large at CIO Decisions magazine. To comment on this article, write firstname.lastname@example.org.