Director of IT Steve Phillips implemented the GPS system to reduce data entry for both drivers and office personnel and to improve service by providing real-time information about truck locations and traffic conditions. Dispatchers can reroute drivers, and drivers don't have to scribble notes -- times, dates and workloads -- on paper. As for the implementation itself, Phillips says it was pretty painless. And drivers, whose pay is tied to the number of pickups they complete, appreciate the system.
Megan Santosus, a former senior editor at CIO Decisions, is now a features editor for SearchDataCenter.com. Write to her at firstname.lastname@example.org.