Problem solve

Enterprise ITIL and ITSM

• Building an IT configuration management system: Hard but crucial

  An effective configuration management system that documents critical IT systems and services is a crucial prerequisite to successful incident response processes. Continue Reading

• Mistakes CIOs make on IT outsourcing deals -- and how to fix them

  CIOs don't sign on to large IT outsourcing deals expecting them to go bad, so what accounts for the high failure rates? Andy Sealock offers a game plan for de-risking your deal. Continue Reading

• Future-proof your IT outsourcing contract: A CIO checklist

  Despite reams of advice on how to write a good IT outsourcing contract, ITO expert Andy Sealock 'still sees terrible deals all over the place.' Here's how to do it right. Continue Reading

• Shadow technology: Four ways to reduce its use, minimize its impact

  IT transformation expert Derek Lonsdale says there are four main things centralized IT must do to reduce the use of and minimize the impact of shadow IT. Continue Reading

• Fixing broken IT service management processes

  Find out why it's so important for centralized IT departments to fix IT service management problems as part of their efforts to minimize and mitigate shadow IT. Continue Reading

• Embedded IT vs. central IT: Finding common ground

  ITSM expert George Spalding says that the key to solving problems between embedded IT and central IT is a common language based on services and not technology components.Continue Reading

• Three tips for a better IT service model

  With IT budgets moving out of the IT department, these three best practices will help put your IT organization in a better position to compete with outside IT services companies.Continue Reading

• Information technology skills gap raise concerns for some

  In this #CIOChat recap, participants discuss why information technology skills gaps are a concern and how to close those holes.Continue Reading

• ITSM principles boost service levels and free up IT resources

  Far from bogging down your IT organization, ITSM principles free up IT resource capacity. Expert contributor Neil Nickolaisen explains.Continue Reading

• A CIO goes beyond Agile and straight to the drawing board

  CIO Niel Nickolaisen's three mottos of software development have served him well over the years. But now, he says, it's time to go beyond Agile.Continue Reading

• The agile organization: Readers discuss priorities and pitfalls

  In this roundup of recent stories on the agile organization, readers discuss how to prioritize around agile project management and development.Continue Reading

• Run IT as a business or just a business enabler? Tweet jammers discuss

  Should enterprise CIOs run IT as a business or simply as a business enabler? Tweet jam participants discuss how to deliver value and generate profit.Continue Reading

• Top service management process for CIOs? Tweet jammers debate

  As a CIO, what's your top service management process or priority? Read what our tweet jam participants had to say in our ITSM discussion.Continue Reading

• IT business outcomes prioritized in IT service delivery discussion

  In this tweet jam recap, learn why CIOs and their IT departments are making business outcomes a top IT service delivery priority.Continue Reading

• Three bad mistakes that will sabotage your ITSM program

  ITSM needs to serve the business, not obsess over IT metrics. Here are characteristics that will stop your ITSM program dead in its tracks.Continue Reading