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Enterprise ITIL and ITSM

• How to sustain hard-won ITSM automation gains

  The ITSM automation gains you've reaped from your ITSM provider can vanish when you need to switch vendors. These five tips will prevent that from happening. Continue Reading

• 5 tips to improve ITSM SLAs in IT shops with multiple service providers

  How do CIOs develop ITSM SLAs that satisfy business expectations in today's complex environment of multiple service providers? David Clifford takes CIOs through five key steps. Continue Reading

• ITSM in the cloud: Using ITSM best practices to optimize cloud usage

  Cloud-based services can't be beat for their ease of use, but companies often experience some 'unhappy surprises' when the bill comes due, says Andy Sealock. ITSM in the cloud can help. Continue Reading

• Texas college CIO pushes into enterprise service management

  A mature ITSM program has not only won Link Alander's IT team kudos for superb service delivery, but it is also driving automation of business processes in other departments. Continue Reading

• An ITSM program evolves from subpar to superb

  How do you go from 'lousy' systems and subpar services to an ITSM program that is driving a service approach across the enterprise? CIO Link Alander gives us the details. Continue Reading

• How to use value stream mapping tools, CSI to improve business processes

  ITIL expert Gary Case lays out the leading methods for improving business processes. Learn how value stream mapping tools and CSI models can help.Continue Reading

• Top 10: What IT service delivery challenges plague CIOs?

  ITIL expert Gary Case has consulted with a wide range of companies over a long career in ITSM. Read his list of the 10 IT service delivery challenges that continue to bedevil CIOs.Continue Reading

• What steps can CIOs take to optimize their ITSM software?

  James Stanger of CompTIA dives into the reasons for ITSM software proliferation in the enterprise, why that's a problem and how sticking to a unified ITSM framework can help.Continue Reading

• Building an IT configuration management system: Hard but crucial

  An effective configuration management system that documents critical IT systems and services is a crucial prerequisite to successful incident response processes.Continue Reading

• Mistakes CIOs make on IT outsourcing deals -- and how to fix them

  CIOs don't sign on to large IT outsourcing deals expecting them to go bad, so what accounts for the high failure rates? Andy Sealock offers a game plan for de-risking your deal.Continue Reading

• Future-proof your IT outsourcing contract: A CIO checklist

  Despite reams of advice on how to write a good IT outsourcing contract, ITO expert Andy Sealock 'still sees terrible deals all over the place.' Here's how to do it right.Continue Reading

• Shadow technology: Four ways to reduce its use, minimize its impact

  IT transformation expert Derek Lonsdale says there are four main things centralized IT must do to reduce the use of and minimize the impact of shadow IT.Continue Reading

• Fixing broken IT service management processes

  Find out why it's so important for centralized IT departments to fix IT service management problems as part of their efforts to minimize and mitigate shadow IT.Continue Reading

• Embedded IT vs. central IT: Finding common ground

  ITSM expert George Spalding says that the key to solving problems between embedded IT and central IT is a common language based on services and not technology components.Continue Reading

• Three tips for a better IT service model

  With IT budgets moving out of the IT department, these three best practices will help put your IT organization in a better position to compete with outside IT services companies.Continue Reading