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Enterprise ITIL and ITSM

• A tip on how CIOs can support black box testing techniques

  Ben Clark, Wayfair's chief architect, offers advice to CIOs on how to knowledgeably support AI endeavors in the enterprise, including the use of black box testing. Continue Reading

• Using RPA development to bridge the gap between legacy and cloud apps

  RPA tech has evolved into sophisticated frameworks that automate IT tasks and rules-based processes. Now, RPA benefits are bridging the gap between legacy apps and modern ones. Continue Reading

• Enterprise digitization's secret ingredient: Fusion teams

  Cross-functional or 'fusion' teams are critical to meeting fast-changing digital challenges. Here are the four must-have team attributes for successful enterprise digitization. Continue Reading

• Data literacy training: CIOs just got a new job, yippee!

  Data literacy is fast becoming a requirement in the modern digital enterprise, but many so-called knowledge workers lack the ability to read data. Should CIOs take on the job of data literacy training? Continue Reading

• From phishing attempt circumvention to AI, new CIO has a big job

  As the new CIO at Snow Software, Alastair Pooley is taking on a range of priorities, from helping the business to recognize a phishing attempt to exploring AI for customer support. Continue Reading

• Machine learning algorithms: New tool for fighting cyberthreats?

  As hackers use increasingly sophisticated tech to tap into corporate data, machine learning platforms can help companies fight fire with fire by detecting cyberthreats early on.Continue Reading

• Cybersecurity skills gap: Get creative about cyber hiring

  Hiring candidates from disciplines beyond infosec can go a long way to address the widening cybersecurity skills gap, says industry veteran Javvad Malik.Continue Reading

• Is end user training essential to data loss prevention program success?

  Regulations like the GDPR promise to enforce stricter data protection rules. While a data loss prevention program can help, it requires end-user training to ease adoption.Continue Reading

• Digital labor transforms IT, but not without careful prep

  Robotic process automation can replace humans with software bots that are always on and always right, says believer Gerson Benker, but be prepared for major organizational change.Continue Reading

• For IT chief, the goal is to deliver business value

  Waste Industries' Hubert Barkley discusses the CIO role and tech projects that increase efficiency in this Q&A.Continue Reading

• At Waste Industries, digital transformation initiatives rooted in trust

  Getting the business to buy the notion of business-enabling technology comes before big, flashy wins, IT chief Hubert Barkley says in this interview.Continue Reading

• What is 'ground truth' in AI and deep learning?

  'Ground truth' is the bedrock of AI and deep learning. Carnegie Mellon professor Tom Mitchell explains the term and its significance with an example from healthcare.Continue Reading

• Digital transformation plan: RPA and BPMS tools, better together

  A sound digital transformation plan gives companies the ability to change quickly. Business process management suites and robotic process automation -- used together -- do that.Continue Reading

• Relentless AI cyberattacks will require new protective measures

  AI cyberattacks won't be particularly clever; instead, they'll be fast and fierce. Carnegie Mellon University's Jason Hong explains in this episode of 'Schooled in AI.'Continue Reading

• Tech vs. training: Where should business focus cybersecurity spending?

  As information security budgets grow, cybersecurity spending needs to be focused on employee-centric areas like training to be effective. ISSA's Candy Alexander explains why.Continue Reading