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Enterprise ITIL and ITSM

• How to sustain hard-won ITSM automation gains

  The ITSM automation gains you've reaped from your ITSM provider can vanish when you need to switch vendors. These five tips will prevent that from happening. Continue Reading

• 5 tips to improve ITSM SLAs in IT shops with multiple service providers

  How do CIOs develop ITSM SLAs that satisfy business expectations in today's complex environment of multiple service providers? David Clifford takes CIOs through five key steps. Continue Reading

• ITSM in the cloud: Using ITSM best practices to optimize cloud usage

  Cloud-based services can't be beat for their ease of use, but companies often experience some 'unhappy surprises' when the bill comes due, says Andy Sealock. ITSM in the cloud can help. Continue Reading

• Texas college CIO pushes into enterprise service management

  A mature ITSM program has not only won Link Alander's IT team kudos for superb service delivery, but it is also driving automation of business processes in other departments. Continue Reading

• An ITSM program evolves from subpar to superb

  How do you go from 'lousy' systems and subpar services to an ITSM program that is driving a service approach across the enterprise? CIO Link Alander gives us the details. Continue Reading

• How to use value stream mapping tools, CSI to improve business processes

  ITIL expert Gary Case lays out the leading methods for improving business processes. Learn how value stream mapping tools and CSI models can help.Continue Reading

• Top 10: What IT service delivery challenges plague CIOs?

  ITIL expert Gary Case has consulted with a wide range of companies over a long career in ITSM. Read his list of the 10 IT service delivery challenges that continue to bedevil CIOs.Continue Reading

• What steps can CIOs take to optimize their ITSM software?

  James Stanger of CompTIA dives into the reasons for ITSM software proliferation in the enterprise, why that's a problem and how sticking to a unified ITSM framework can help.Continue Reading

• Building an IT configuration management system: Hard but crucial

  An effective configuration management system that documents critical IT systems and services is a crucial prerequisite to successful incident response processes.Continue Reading

• Mistakes CIOs make on IT outsourcing deals -- and how to fix them

  CIOs don't sign on to large IT outsourcing deals expecting them to go bad, so what accounts for the high failure rates? Andy Sealock offers a game plan for de-risking your deal.Continue Reading

• Future-proof your IT outsourcing contract: A CIO checklist

  Despite reams of advice on how to write a good IT outsourcing contract, ITO expert Andy Sealock 'still sees terrible deals all over the place.' Here's how to do it right.Continue Reading

• Shadow technology: Four ways to reduce its use, minimize its impact

  IT transformation expert Derek Lonsdale says there are four main things centralized IT must do to reduce the use of and minimize the impact of shadow IT.Continue Reading

• Fixing broken IT service management processes

  Find out why it's so important for centralized IT departments to fix IT service management problems as part of their efforts to minimize and mitigate shadow IT.Continue Reading

• Embedded IT vs. central IT: Finding common ground

  ITSM expert George Spalding says that the key to solving problems between embedded IT and central IT is a common language based on services and not technology components.Continue Reading

• Three tips for a better IT service model

  With IT budgets moving out of the IT department, these three best practices will help put your IT organization in a better position to compete with outside IT services companies.Continue Reading

• Apply lean principles to ITSM for continuous service improvement

  Applying lean principles to IT services management not only helps CIOs cut the fat, but find a balance for continuous service improvement.Continue Reading

• Free IT service catalog templates for the CIO

  Creating and updating an IT service catalog can keep your business running smoothly. Check out these free IT service catalog templates on the Web.Continue Reading

• Change management process: Put the brakes on bad behavior

  Learn ways to put a stop to behaviors that disrupt the change management process, and to apply IT know-how to business process management.Continue Reading

• Eliminating change management process chokeholds

  Learn which aspects of the change management process cause bottlenecks, as well as ways to get around them.Continue Reading

• Don't let your IT service catalog go to waste: Six maintenance tips

  You worked hard to launch your IT service catalog. How about maintaining it? We asked four ITSM experts for tips for making sure your IT service catalog doesn't sit on a shelf.Continue Reading

• IT business service ideas' success hinges on three factors

  An enterprising CIO finds that walking the walk with customers is key to provisioning IT business service ideas successfully into effective moneymakers.Continue Reading

• Motivation incentives for IT staff when salary increases not an option

  How can you provide motivation incentives for IT staff members when you can't increase salaries? Offer them meaningful work and IT job opportunities, advises our CIO columnist.Continue Reading

• Managing a virtual server vs physical server: What’s the difference?

  Server management involves the same tasks, but a different approach when the servers are virtual instead of physical. Here's how managing the two environments compares.Continue Reading

• Building a CMDB: A guide to management and deployment

  Building a CMDB and making service improvements is essential at most large organizations, but justifying costs is not easy. This guide offers CMDB management and deployment advice.Continue Reading

• Self-service technology helps companies help themselves

  Self-service technology can help organizations reduce costs, but also improve the customer experience and let workers focus on what's important.Continue Reading

• CMS proves its ROI mettle

  Once implemented successfully, a content management system not only improves organization and efficiency, but also pays for itself within a year and a half.Continue Reading

• ITIL training essential part of IT and business integration

  As IT functions become more fully integrated into an organization's business objectives, the need for training across IT disciplines has become more important. Investments in ITIL training and certification are helping IT organizations align ...Continue Reading

• ITIL process success: Get people on your side

  Executive and employee support can be the biggest barriers to ITIL process adoption. In his latest column, Brian Johnson offers advice on how to secure executive support and appoint ITIL champions to lead your internal campaign.Continue Reading

• Common Microsoft Exchange Server mail delivery problems

  This article discusses some common culprits of Exchange message delivery delays and failures.Continue Reading

• E-commerce vs. e-business: What is the difference?

  The difference between e-commerce and e-businessContinue Reading