Problem solve

Problem solve

Get help with specific problems with your technologies, process and projects.

• How to overcome the limitations of AI

  AI may not become the super-intelligent tool people envisioned, at least not in the near term. But that doesn't mean enterprises can't use AI in some valuable ways. Continue Reading

• Why cloud migration failures happen and how to prevent them

  Companies are moving more applications than ever to the cloud, but many of these initiatives fail. Learn how to avoid making your own cloud migration mistakes. Continue Reading

• 6 ways AI and automation could improve process mining

  Creating a digital twin of your enterprise, identifying automation candidates for RPA and connecting isolated tasks into processes are a few ways CIOs can advance process discovery. Continue Reading

• Home Depot CIO promotes in-house tech boot camp

  For companies having trouble finding qualified IT professionals to hire, the solution may be closer than you think. Just ask Home Depot, which now trains IT employees in-house. Continue Reading

• How to deal with the lack of chatbot standards

  A lack of standards around chatbot development has created a situation in which enterprises are building and rebuilding bots. But that could change in the near future. Continue Reading

• How one CIO overcame the challenges of shadow apps

  CIO John Rathje explains how he's tackling shadow IT challenges in the recruiting admissions process at Kent State by deploying a data integration tier that supports data movement.Continue Reading

• 6 free IT strategic planning templates for CIOs

  As technology has become a business differentiator, IT strategy is more crucial than ever. These IT strategic planning templates help CIOs make IT a business driver.Continue Reading

• Ransomware attacks: How to get the upper hand

  Ransomware attacks are on the rise. Can organizations play like Radiohead and refuse to pay? The answer from security experts is a qualified yes.Continue Reading

• New BPMS architecture is answer to 'future-proofing' the enterprise

  An aging, complex IT environment needed to become more nimble -- and remain stable. A months-long project using a new BPMS architecture pointed the way.Continue Reading

• American Fidelity's automation strategy aspires to 'drop the drudgery'

  American Fidelity's R&D chief said employees, not tech, should be the focus of any automation strategy. One way he puts people first is by eliminating menial tasks.Continue Reading

• Intelligent process automation yields better customer service

  American Fidelity uses intelligent process automation to sort through and route customer emails, helping the insurer deliver faster responses to customer queries.Continue Reading

• Why is diversity in tech becoming a CIO issue?

  CIOs need to take radical steps to increase the number of women and minorities in tech. Deloitte's Anjali Shaikh explains.Continue Reading

• How can CIOs improve their IT mentorship programs?

  According to Deloitte's Anjali Shaikh, CIOs are no better than their C-suite peers at mentoring. An IT talent shortage demands CIOs do better. Here's how.Continue Reading

• 6 potential blockchain limitations for enterprise use

  The potential benefits of blockchain for enterprise use must be weighed against blockchain's limitations. Here are six.Continue Reading

• 4 integrated monitoring strategies that will improve IT operations

  Digital transformation expert Isaac Sacolick offers four ways to build an integrated monitoring architecture that will actually improve IT operations -- not slow them down.Continue Reading

• Problems with blockchain and how they're being solved

  Do you know about the blockchain trilemma? David Petersson looks at some of the problems with blockchain and how cutting-edge companies are tackling them.Continue Reading

• 5 reasons CIO career paths go south -- and how to protect yourself

  Safeguard your CIO career path. Agiloft CEO Colin Earl details the top five reasons CIOs get the ax -- and how to avoid them.Continue Reading

• The big data paradox, or why no one thought Trump would win

  It's commonly assumed that statistical analysis improves as sample size grows. But big data isn't always better data. A Harvard statistician explains why it's not that simple.Continue Reading

• Free proof-of-concept templates for the CIO

  Do you know what goes into a proof of concept? Or why POCs are done? Learn more about the elements of a POC and get access to free proof-of-concept templates for the CIO in this tip.Continue Reading

• BPM tools mitigate business disruption amid digital transformation

  A major challenge in digital transformation is avoiding harmful disruption to the business while doing the work of creating a new business/IT operating model. BPM tools can help.Continue Reading

• RPA bots vs. case management -- both have value, one is transformative

  RPA bots save costs, boost productivity and can improve customer experience. What they don't do is provide the transformational process change most companies need today, says Don Schuerman.Continue Reading

• Sysco's network backbone spans clouds, speeds data

  Food for thought: Sysco worked with interconnection company Equinix to create a backbone that brings together Equinix data centers, Sysco data centers and cloud service providers.Continue Reading

• How to sustain hard-won ITSM automation gains

  The ITSM automation gains you've reaped from your ITSM provider can vanish when you need to switch vendors. These five tips will prevent that from happening.Continue Reading

• What's the difference between SLO vs. SLA?

  Often used interchangeably, the terms SLO and SLA are not the same. Find out the key attributes of each and why each is important for managing service providers.Continue Reading

• 5 tips to improve ITSM SLAs in IT shops with multiple service providers

  How do CIOs develop ITSM SLAs that satisfy business expectations in today's complex environment of multiple service providers? David Clifford takes CIOs through five key steps.Continue Reading

• RPA project tackles financial processes, using SAP-savvy RPA vendor

  RPA projects are not created equal. Read why automotive supplier Faurecia went with Redwood Software and about how the RPA implementation is playing out.Continue Reading

• 4 cloud-based e-discovery strategies to target containerized data

  A cloud migration requires evaluating any existing information governance programs. E-discovery in the cloud and for container-based data platforms requires a detailed strategy.Continue Reading

• E-discovery in the cloud introduces security, compliance issues

  E-discovery is still reliable for organizing and preserving data for legal compliance, but e-discovery in the cloud and container-based storage complicate governance processes.Continue Reading

• How one CTO is building a plan for legacy code replacement

  Legacy code removal leads 2019 digital transformation plans for CTO Niel Nickolaisen. Learn how his team is prepping for the implementation of a new codebase.Continue Reading

• Digital transformation for banks: One institution's website remake

  Digital transformation for banks: A commercial bank in India retooled and relaunched its website to drive more visits and generate more leads.Continue Reading

• Deploy RPA bots to clean legacy data

  Got data cleaning issues? Business improvement expert Dan Morris shares how his team is experimenting with RPA bots to clean and reconcile data.Continue Reading

• IoT adoption gets a C+ from Cisco expert -- how can CIOs improve?

  Why is IoT adoption in trouble? Underestimating the disruption to the business is one reason, says Cisco's Jon Stanford, in this tip on the challenges and best practices for IoT adoption.Continue Reading

• Big data processing techniques to streamline analytics

  Analyzing raw data has become a complex task that companies are often underprepared for as data sets continue to grow. Here's how to create smarter data processing techniques.Continue Reading

• What steps can CIOs take to neutralize cloud shadow IT?

  In this Ask the Expert, Gartner's Marco Meinardi explains why denying access and applying too much intermediation are not effective in neutralizing cloud shadow IT projects.Continue Reading

• The benefits of IAM processes, strategies for digitized companies

  After regulatory compliance and audit requirements forced Raymond James Financial to re-examine its IAM processes, the company is now reaping the business benefits of IAM.Continue Reading

• How ITSM can help CIOs drive SLAs in a multi-cloud environment

  How do CIOs drive service level agreements (SLAs) in a multi-cloud environment? That's an important question when at issue is an end-to-end IT service involving many cloud providers, and the goal ...Continue Reading

• The information technology budgeting process: One CTO's experience

  Budget surprises have the power to take a company's yearly plans from smooth to chaotic. Look at one CTO's journey through the information technology budgeting process in 2018.Continue Reading

• ITSM in the cloud: Using ITSM best practices to optimize cloud usage

  Cloud-based services can't be beat for their ease of use, but companies often experience some 'unhappy surprises' when the bill comes due, says Andy Sealock. ITSM in the cloud can help.Continue Reading

• How to manage multi-cloud: Deployment and maintenance strategies

  Although multi-cloud deployment can help increase IT flexibility, CIOs must develop strategies to ensure these complicated environments don't create undue risk.Continue Reading

• Cloud migration best practices: 4 potential problems to avoid

  Andrew Larkin, from the Cloud Academy, explains why successful cloud migration strategies require more than just a 'lift and shift' approach to maximize the benefits of the cloud.Continue Reading

• 5 open source software problems -- and how to manage them

  Open source software's appeal is understandable: It's free, accessible and relatively easy to implement. But CIOs should be aware of the pitfalls.Continue Reading

• Overcoming multi-cloud's risks, regulatory compliance challenges

  Companies adopting multi-cloud data management models face numerous regulatory compliance challenges, but IT governance strategies are helping them protect disparate information.Continue Reading

• Texas college CIO pushes into enterprise service management

  A mature ITSM program has not only won Link Alander's IT team kudos for superb service delivery, but it is also driving automation of business processes in other departments.Continue Reading

• An ITSM program evolves from subpar to superb

  How do you go from 'lousy' systems and subpar services to an ITSM program that is driving a service approach across the enterprise? CIO Link Alander gives us the details.Continue Reading

• How to use value stream mapping tools, CSI to improve business processes

  ITIL expert Gary Case lays out the leading methods for improving business processes. Learn how value stream mapping tools and CSI models can help.Continue Reading

• Implementing machine learning to keep Facebook user data safe

  Facebook Director of Security Aanchal Gupta shares how the social media giant is implementing machine learning in security to ensure user data is safe on its platform.Continue Reading

• 5 strategies to address the GDPR data management conundrum

  As IT executives continue to wrap their heads around GDPR, strategies are emerging to ease its data management compliance burden. Here are five that are already proving effective.Continue Reading

• Facebook cybersecurity: How the company is building a diverse team

  Facebook director of security Aanchal Gupta sounds off on the need for diverse security teams and gives an overview of how the social media giant is working to make it happen.Continue Reading

• Top 10: What IT service delivery challenges plague CIOs?

  ITIL expert Gary Case has consulted with a wide range of companies over a long career in ITSM. Read his list of the 10 IT service delivery challenges that continue to bedevil CIOs.Continue Reading

• Business transformation project: Dealing with legacy data

  Business transformation requires a solid data foundation. Expert Dan Morris offers a near-term fix for your data-quality problems and the basis for a long-term approach to better data.Continue Reading

• What steps can CIOs take to optimize their ITSM software?

  James Stanger of CompTIA dives into the reasons for ITSM software proliferation in the enterprise, why that's a problem and how sticking to a unified ITSM framework can help.Continue Reading

• RPA tools lead to better customer service: Three case studies

  A global consumer credit reporting agency, an affordable housing lender, and a Fortune 500 insurance company bet on using RPA software. Here's what happened.Continue Reading

• Six barriers to digital transformation; CIO strategies to conquer them

  CIOs are under pressure to help companies find their digital mojo, but challenges abound. Learn about the top six barriers to digital transformation -- and how to vanquish them.Continue Reading

• Digital business strategy: Safe, end-to-end software development

  For CIO Frederic Veron, ensuring software runs "safe and sound" is a big part of his digital business strategy role. To get there, he gets involved early in the development stages.Continue Reading

• Next-gen IT infrastructure strategy to guide digital transformation

  The evolution of business tech forces companies to frequently redefine digital strategy. In this essential guide, learn best practices to manage modern IT infrastructure.Continue Reading

• MIT CIO: What is digital culture, why it's needed and how to get it

  Creating a digital culture is essential in the age of information, but companies must not lose sight of their core values in the process. Two tech execs show how they're doing it.Continue Reading

• CIO says digital transformation challenges centered on data

  In this CIO Minute, Bill Gillis, CIO at Beth Israel Deaconess Care Organization, explains how he's tackling one of his organization's biggest digital transformation challenges: data.Continue Reading

• CIO uses master data management to speed digitalization

  IMA Financial Group CIO Michelle Vercellino's effort to clean up, protect and govern the firm's data is an important step in the firm's quest for 'data intelligence.'Continue Reading

• What are the top RPA security risks and how do CIOs prevent them?

  RPA security risks often take a back seat to the technology's promise of costs savings and reliability. HfS Research's Saurabh Gupta and KPMG's Martin Sokalski set the record straight.Continue Reading

• Top 2018 cybersecurity trends to watch out for

  A glance at IT news shows cybersecurity trends remain on companies' radar. At the CIO Boston Summit, Cybereason's Jessica Stanford discussed steps to defend against risk.Continue Reading

• 'Virtual humans' pick up on social cues

  Carnegie Mellon University's Justine Cassell talks about her efforts to turn software into 'virtual humans.'Continue Reading

• Cloud computing optimization: A CIO's perspective

  Optimizing cloud means having a solid strategy in place, evaluating the services in use and ensuring the business is served, according to CyrusOne CIO Blake Hankins.Continue Reading

• How CIOs can support black box testing techniques

  Ben Clark, Wayfair's chief architect, offers advice to CIOs on how to knowledgeably support AI endeavors in the enterprise, including the use of black box testing.Continue Reading

• Using RPA development to bridge the gap between legacy and cloud apps

  RPA tech has evolved into sophisticated frameworks that automate IT tasks and rules-based processes. Now, RPA benefits are bridging the gap between legacy apps and modern ones.Continue Reading

• Enterprise digitization's secret ingredient: Fusion teams

  Cross-functional or 'fusion' teams are critical to meeting fast-changing digital challenges. Here are the four must-have team attributes for successful enterprise digitization.Continue Reading

• Data literacy training: CIOs just got a new job, yippee!

  Data literacy is fast becoming a requirement in the modern digital enterprise, but many so-called knowledge workers lack the ability to read data. Should CIOs take on the job of data literacy training?Continue Reading

• From phishing attempt circumvention to AI, new CIO has a big job

  As the new CIO at Snow Software, Alastair Pooley is taking on a range of priorities, from helping the business to recognize a phishing attempt to exploring AI for customer support.Continue Reading

• Machine learning algorithms: New tool for fighting cyberthreats?

  As hackers use increasingly sophisticated tech to tap into corporate data, machine learning platforms can help companies fight fire with fire by detecting cyberthreats early on.Continue Reading

• Cybersecurity skills gap: Get creative about cyber hiring

  Hiring candidates from disciplines beyond infosec can go a long way to address the widening cybersecurity skills gap, says industry veteran Javvad Malik.Continue Reading

• Is end user training essential to data loss prevention program success?

  Regulations like the GDPR promise to enforce stricter data protection rules. While a data loss prevention program can help, it requires end-user training to ease adoption.Continue Reading

• Digital labor transforms IT, but not without careful prep

  Robotic process automation can replace humans with software bots that are always on and always right, says believer Gerson Benker, but be prepared for major organizational change.Continue Reading

• For IT chief, the goal is to deliver business value

  Waste Industries' Hubert Barkley discusses the CIO role and tech projects that increase efficiency in this Q&A.Continue Reading

• At Waste Industries, digital transformation initiatives rooted in trust

  Getting the business to buy the notion of business-enabling technology comes before big, flashy wins, IT chief Hubert Barkley says in this interview.Continue Reading

• What is 'ground truth' in AI and deep learning?

  'Ground truth' is the bedrock of AI and deep learning. Carnegie Mellon professor Tom Mitchell explains the term and its significance with an example from healthcare.Continue Reading

• Digital transformation plan: RPA and BPMS tools, better together

  A sound digital transformation plan gives companies the ability to change quickly. Business process management suites and robotic process automation -- used together -- do that.Continue Reading

• Relentless AI cyberattacks will require new protective measures

  AI cyberattacks won't be particularly clever; instead, they'll be fast and fierce. Carnegie Mellon University's Jason Hong explains in this episode of 'Schooled in AI.'Continue Reading

• Tech vs. training: Where should business focus cybersecurity spending?

  As information security budgets grow, cybersecurity spending needs to be focused on employee-centric areas like training to be effective. ISSA's Candy Alexander explains why.Continue Reading

• Neurala claims 'lifelong deep neural nets' don't forget

  Boston startup Neurala says it has developed deep neural networks that can learn on the fly. Neurala's COO Heather Ames explains.Continue Reading

• AI in the workplace: A boost for productivity, job creation

  In this SearchCIO video, analyst Zeus Kerravala details the biggest barriers to enterprise adoption of AI, including its perception as a job killer and the lack of use cases.Continue Reading

• IT resilience: Ski resort takes DR to the cloud

  A Vermont resort, aiming to protect core IT systems from disruption, has deployed a cloud-based disaster recovery system based on Zerto Virtual Replication and Microsoft Azure.Continue Reading

• Digital transformation consulting offers CIOs tech, cultural change

  An emerging crop of digital transformation consulting firms such as VertitechIT and Quisitive aims to help enterprises navigate the technical and cultural rigors of change.Continue Reading

• Security practices don't have to hinder IT speed

  Speed-to-market strategies shouldn't be bogged down by IT security. Here are two steps that will help CISOs adapt governance practices to support IT speed.Continue Reading

• Wearable technology challenges include proving value, lack of prep

  Don't let naysayers or lack of planning get in the way of your wearable technology project. In this video, IT pros discuss these and other top wearable technology challenges.Continue Reading

• Indoor navigation system transforms working conditions for the blind

  An assistive technology program at Bosma Enterprises now includes an indoor navigation system that uses Bluetooth beacons and iOS' native VoiceOver feature.Continue Reading

• CIO Marty Boos orchestrates StubHub mobile transformation

  When the bar code became the ticket, StubHub CIO Marty Boos had to recalibrate IT resources and launch a major shift to mobile services. SearchCIO gets the details.Continue Reading

• Why aren't there more women in cybersecurity?

  Outmoded stereotypes, not enough female execs -- there are many reasons for the low numbers of women in cybersecurity. Most (but not all) are easily fixed.Continue Reading

• How to build a team that works: Focus on these three factors

  Collaboration doesn't just happen. CIOs need to understand how to build a team that performs at a high level. Three ingredients are key, explains Agile expert Joseph Flahiff.Continue Reading

• Quest for the best security for containers: Seven steps

  Despite their name, containers are by no means impervious to threats. With their use expected to grow, the time is ripe for determining the best security for containers.Continue Reading

• A CTO offers advice on managing acquisition risks

  An ambitious project to modernize legacy software has added IT prowess and is driving innovation. One unforeseen consequence? Acquisitions are up, and so are acquisition risks.Continue Reading

• Data center disasters: Preparing for the improbable

  Data center disasters come in all shapes and sizes, as IT expert Dan Morris knows from firsthand experience. Here's how he advises CIOs to prepare for the unknown.Continue Reading

• How to get more women in IT jobs? Mandate an inclusive culture

  The Flatiron School, a coding boot camp in New York, calls on the entire organization -- not just the top ranks -- to create a safe, welcoming environment for women.Continue Reading

• Compliance battle over digital ownership has begun

  Rules defining digital ownership will dictate how the data-based economy evolves. CIOs should get ahead of data asset management before competitors write rules to their advantage.Continue Reading

• Google-HTC deal about conversational AI, a better Android OS

  Welcome to the dawn of conversational computing. A big part of this week's Google-HTC deal is about building smartphones -- and other AI-powered devices -- that talk to us. Also: Facebook turns over Russian-linked ads.Continue Reading

• Why EA should take the lead on improving customer experience

  The business shift to digital goods and services gives IT a critical role in improving the customer experience. Here's why CIOs are assigning enterprise architecture the job.Continue Reading

• Reshape the role of the PMO for the digital era

  The project management office needs a new mandate to be a player in digital transformation. Matt McWha offers advice on how to rethink the role of the PMO.Continue Reading

• What IT automation trends mean for the future of the shop

  Smart technology is creating citizen technologists who can now function in a traditional IT department, even though they're not trained. Here's what that means for the future.Continue Reading

• Infographic: Critical components of DevOps success

  Many organizations are still in the beginning stages of understanding and applying DevOps concepts and strategies, according to a Pink Elephant survey.Continue Reading

• Enterprise data analytics strategy: A guide for CIOs

  This Essential Guide explores enterprise data analytics strategies and how to select the right infrastructure, management tactics and technologies for your organization.Continue Reading

• Loose coupling, tight data access minimize security risks of new tech

  A recent article on biological malware got Niel Nickolaisen thinking about how to minimize security risks in emerging tech. Here are two approaches that will help.Continue Reading

• Mitigating security risks posed by emerging tech: Expert advice

  Companies are in hot pursuit of the benefits offered by cutting-edge technologies, but mitigating security risks often gets scant attention. CIOs need to change that. Here's how.Continue Reading