News

April 13, 2011 13 Apr'11
In the cloud, even custom apps will be a commodity

I'll make this short because God knows you've read enough about cloud computing and its software variation, SaaS. This concerns the cloud and custom apps, in particular the proprietary apps and IT ...
April 12, 2011 12 Apr'11
What have we learned from the Epsilon security breach?

My wife and I started getting the emails April 4. Best Buy. Our bank. Other e-commerce sites we had shopped. The impact of the Epsilon security breach was far and wide. My first thought was that at ...
April 07, 2011 07 Apr'11
Are CIO leadership skills moot if the business has you pigeonholed?

Are you lacking in CIO leadership skills, or do you lack CIO leadership qualities because the business has boxed you in, pigeonholed you as the IT guy? The question came up at a private dinner for ...
April 05, 2011 05 Apr'11
Are the Mozilla Firefox 4 and IE9 releases wreaking havoc on your old apps?

Microsoft Internet Explorer 9 and Mozilla Firefox 4 dropped within a week of each other, and now that the dust has settled, Internet users are finding that there are pieces of their daily lives ...
April 01, 2011 01 Apr'11
Cloudsourcing and lean methodology tap customer input

Whether your IT organization is thinking about becoming lean or using cloudsourcing techniques, it all boils down to customer input. After all, they're the ones on the front line, with the best ...
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March 29, 2011 29 Mar'11
The need for IT innovation leads to aggressive collaboration

IT innovation is what happens when there's no money for new equipment but plenty of fresh ideas emanating from all parts of the business.
March 22, 2011 22 Mar'11
CIOs looking for ways to say yes to the iPad in the enterprise

CIOs are looking for ways to say yes to the iPad in the enterprise, despite the technological and cultural challenges associated with new mobile devices.
March 11, 2011 11 Mar'11
Why aren't more women in executive careers in IT?

Tuesday was International Women's Day. The United Nations' theme for 2011: "Equal access to education, training and science and technology." Last week at the FusionCIO conference in Madison, Wis., ...
March 04, 2011 04 Mar'11
Companies eyeing cloud brokers to manage multiple cloud services

Some IT departments are aggressively adopting "cloud-first" strategies for new deployments. Instead of buying new servers, they're looking at Infrastructure as a Service (IaaS); rather than ...
March 01, 2011 01 Mar'11
What would an Internet kill switch really mean?

The Internet shutdown in Eqypt last month raised questions regarding whether the U.S. would be able to do the same with a so-called Internet kill switch bill. This is not the first time such a bill ...
February 10, 2011 10 Feb'11
Effects of the Egypt Internet shutdown

It's a sign of how dependent our lives have become on the Internet, or more accurately, of "being connected." News of Egypt cutting off Internet and cellular service for five days this week shocked ...
February 08, 2011 08 Feb'11
Software tools can be basis for successful ITIL strategy

The IT Infrastructure Library (ITIL) can be a useful tool -- for those who have ventured into it. Just 40% of 169 IT managers at midmarket firms surveyed by SearchCIO-Midmarket.com last year ...
February 01, 2011 01 Feb'11
IT innovation is just a matter of time

Innovation is a popular topic among IT professionals and media. It's also one of the more misunderstood concepts. If you ask 10 CIOs what IT innovation means to them or to their companies, you will ...
February 01, 2011 01 Feb'11
IT offshore outsourcing markets, options on the rise, Gartner says

The never-ending quest to cut IT costs is opening up new IT offshoring markets. Here are a look at Gartner's latest assessment and a new index from IT advisory firm TPI Inc.
January 27, 2011 27 Jan'11
Offshore outsourcing: China runs the sun, will it rule the cloud too?

Gartner came out with its annual list of the top 30 countries for offshore outsourcing. Despite my complicated relationship with lists (totally sucked in and deeply skeptical), I've found the ...
January 13, 2011 13 Jan'11
Data center transformation: Evolution or revolution?

As we continue to chronicle the "disappearing" data center, we have to consider the ongoing transformation of the enterprise application. Software as a Service, Web-based applications, cloud ...
January 07, 2011 07 Jan'11
CIO resumes: Passing the eyeball test and the black ink test

Judging character and qualifications is a tough thing. The annual debate over the Major League Baseball Hall of Fame voting is going on, following the announcement of the two newest members, ...
December 23, 2010 23 Dec'10
Post-WikiLeaks computer security measures include hired hackers

Those of you who find the Wikileaks story fascinating, as I do, might enjoy zooming through Red's Query, a fictional piece of work by technology media executive Eric Lundquist. The last quarter of ...
December 22, 2010 22 Dec'10
Spreading cheer and good health through a virtual reality game

We got Kinect. For Christmas and the winter ahead, my husband said. For when the house is empty again and the weather outside is frightful. It will be good for our health, he told me. I do not play ...
December 16, 2010 16 Dec'10
Forget virtual machine management -- go to the cloud

There are still many IT shops that have not virtualized the majority of their servers. Many still haven’t moved virtual machines (VMs) to a production environment yet. In fact, some may sidestep ...
December 15, 2010 15 Dec'10
Can the use of social media skew sales forecasts?

Best Buy uses social media like a pro, or as professionally as a business can, given the newness of the communication mode. The company's Twelpforce service enlists the passion of Best Buy's entire ...
December 10, 2010 10 Dec'10
Budgets, big data and staffing among top CIO concerns

There's good news for CIOs who need to find a way to do more with less: most IT budgets will stay flat or even increase by as much as 10% in 2011, according to a live survey of more than 2,000 ...
December 10, 2010 10 Dec'10
Outsourcing vs. insourcing: The line's not so clear

An important part of a CIO's job is understanding which IT functions are best handled by others and which should be kept in-house. But the answer is not always so clear-cut in the outsourcing vs. ...
December 02, 2010 02 Dec'10
An old data center infrastructure looks new in a coat of green

Thinking about heading out to Gartner Inc.'s 29th annual Data Center Conference in Las Vegas next week, I'm reminded of how much data center infrastructure has changed since the mid-1980s, when ...
December 02, 2010 02 Dec'10
How do you know if your SaaS provider is healthy? Here's the scoop

How do you know if your SaaS provider is a good choice? A session at the recent MIT Sloan CFO Summit provided some insight that might prove useful the next time you're vetting a SaaS provider. The ...
November 30, 2010 30 Nov'10
Social bots by 2015, and other technology predictions from Gartner

Thanksgiving, Black Friday and Cyber Monday are behind us. Time to bring out the 2011 technology predictions. Hot off the presses from the Gartner research files are the consultancy's top ...
November 10, 2010 10 Nov'10
In the absence of spreadsheet management, horror lurks

Is the spreadsheet dead? Has the cockroach been eradicated? A half-billion people use Excel. For a story this week on spreadsheet management, I not only learned that the spreadsheet is alive and ...
November 03, 2010 03 Nov'10
The eyes have it: CIOs need video content management -- now!

I am entertained by a good video as much as anyone, I dare say, especially those made by a close relative in the science field, and any number of YouTube hits as well (for example, Hahaha and David ...
October 29, 2010 29 Oct'10
Why some IT executives are gung ho about cloud computing technology

If the turnout at the recent Society for Information Management (SIM) meeting in Boston is any indication, IT executives are seriously interested in cloud computing technology. And although ...
October 28, 2010 28 Oct'10
Agile adoption basics, and basic mistakes

I came across a helpful post on the Edge of Chaos/Agile development blog on the 10 most common mistakes for agile adoption. No. 1: Don’t start with a tool. Choosing a tool will only slow down agile ...
October 28, 2010 28 Oct'10
Business intelligence technology 3.0 is all about control, but whose?

In search of information for a story on business intelligence technology 2.0, I was informed politely by the head of the BI practice of a global IT provider that I was at least six years behind the ...
October 12, 2010 12 Oct'10
Mobile workforce will soon demand iPad-type tablets

If ever there was a no-brainer reason to get an iPad, or some kind of equivalent thin tablet computer that will be coming soon from HP or Dell, it's as a journalist covering a remote assignment. ...
October 05, 2010 05 Oct'10
Social media may not be a revolution, but it's in your enterprise

The social media multiverse is all a Twitter about the fact that one of today's most popular intellectuals has written an article saying that the revolution will not be tweeted. You should read his ...
September 30, 2010 30 Sep'10
Managing expectations for DR in a virtual server environment

We've been looking at evolving technology strategies around disaster recovery in a virtual server environment this week at SearchCIO.com, but some of the best advice I heard came down to managing ...
September 16, 2010 16 Sep'10
Supporting cloud services is a quandary for IT

A CIO was recently approached by a business line manager about a problem with a cloud service. The manager asked if the CIO could help resolve the issue, and the CIO gave him a flat-out “No.” It is ...
September 09, 2010 09 Sep'10
Women in IT band together at VMworld 2010

Navigating the crowded halls of VMworld 2010 in San Francisco last week, I couldn't help feeling drawn to the signage developed for this year's event: "Virtual Clouds, Actual Roads. " The backdrop ...
September 07, 2010 07 Sep'10
Improving business services management, one vehicle at a time

It's funny the places where you can gain some insight about business services management. Last week, I spent two hours waiting at my local Massachusetts Registry of Motor Vehicles to exchange a ...
September 01, 2010 01 Sep'10
VMware luminaries say virtualized environments lead to IT as a Service

Hall D in San Francisco's Moscone Center was an electric mecca this week, as tens of thousands of IT professionals gathered to hear VMware Inc. luminaries discuss the future of IT as a Service at ...
August 25, 2010 25 Aug'10
WikiLeaks: When IT security threats are leakers, not hackers

Last month's release of the incendiary Afghan War Diary by WikiLeaks raised a lot of national security questions, not the least of which is how a large, complex enterprise anticipates the human ...
August 24, 2010 24 Aug'10
Trade promotion management: A missing opportunity?

If you read Linda Tucci's recent story on the efforts of Tasty Baking Co. to find a workable solution for trade promotion management, you may have been struck, as I was, about why TPM can be such a ...
August 20, 2010 20 Aug'10
The cloud hype cycle will take the industry for a ride

If you think cloud computing is coming on strong, well, you ain't seen nothing yet. Analysts at Gartner Inc. predict that worldwide revenue from cloud services will balloon from $58.6 billion in ...
August 13, 2010 13 Aug'10
The feds' identity ecosystem will include national identity cards

The U.S. government is increasing its efforts to identify, authenticate and authorize people online. This month it's releasing a draft of a Strategy for Trusted Identities in Cyberspace proposal ...
August 11, 2010 11 Aug'10
Top five free Microsoft downloads

Every once in a while I like to check out what Microsoft admins are downloading these days. I sometimes do a search on Google, but to get a feel for the work being done in Microsoft shops, I always ...
August 10, 2010 10 Aug'10
The end of online anonymity, part 2

Google CEO Eric Schmidt's statement last week about the end of online anonymity recalls similar words by one of his former colleagues, Scott McNealy of Sun, more than a decade ago. McNealy caused a ...
August 05, 2010 05 Aug'10
Agile best practices applied to business problems

In the past few years, Ross Pettit, client principal at Chicago-based ThoughtWorks Inc., has seen a shift in client requests. The agile software development consulting firm’s projects are still ...
July 30, 2010 30 Jul'10
Catalyst Conference: Is the new BI about less automation -- or more?

I'm here on the business intelligence track at the Burton Group's Catalyst Conference, trying to sort out the old BI from the new. As you might expect, there is a lot of talk about predictive ...
July 22, 2010 22 Jul'10
Readers respond to practice and philosophy of IT chargeback

My thanks go out to readers who were charged up enough to write about the IT chargeback series on SearchCIO.com. Whether you do showback, partial chargeback or chargeback for a profit; charge ...
July 22, 2010 22 Jul'10
Chief data officers: Bringing data management strategy to the C-suite

John Bottega admits he's a bit of a clotheshorse. The guy likes a quality suit. Actually, he is a connoisseur of fine suits, their fit, their style, their durability. The sleeve on a quality suit, ...
July 16, 2010 16 Jul'10
Chargeback process: An old model heralds changes in IT

The old chargeback process, revived by cloud computing, could have major ramifications for IT organizations as they revamp to become centralized service providers, experts say. Traditional ...
July 15, 2010 15 Jul'10
Does IT chargeback pave the way to outsourcing?

If your organization is talking about moving to an IT chargeback or a supply and demand model for IT, could that be its first step on the road to outsourcing? That was an interesting sidelight ...
July 14, 2010 14 Jul'10
IT consolidation for business innovation

I’ve been touching base with IT folks and analysts lately to get a feel for the projects people are working on these days, and the phrases that keep coming up are IT consolidation, modernization ...
July 09, 2010 09 Jul'10
IT chargeback: A political hot potato is tossed up by cloud computing

A question has been nagging me since I attended Cloud Expo in New York: What metrics can IT departments use to charge back business units for cloud services? Measured service is fundamental to the ...
June 18, 2010 18 Jun'10
Self-service technology transforms universities into 'schools of one'

IT executives who are grappling with social media and self-service technology will sympathize with their counterparts in higher education. The technology sophistication of current university ...
June 17, 2010 17 Jun'10
New England GiveCamp: One NERD and multiple IT project success stories

A lot of projects fail. If business requirements aren't clear or gathered effectively, or if the scope of the project is inaccurate, failure happens. But this past weekend, at New England GiveCamp ...
June 10, 2010 10 Jun'10
When it comes to an agile model, failure is an option

It’s OK to fail when taking an agile approach to a business service or software development project, but if you fail, fail fast. As one expert explained to me, if you don’t fail, you don’t really ...
May 27, 2010 27 May'10
BP's risk management strategy put planet in peril

A story in this morning's New York Times on BP's risk management strategy will no doubt send chills down the spine of many a corporate risk and compliance officer. The story reports on an internal ...
May 25, 2010 25 May'10
The discovery phase of private clouds

A year ago, when I brought up private clouds to IT executives, many were flat out not interested. Flash forward a year, and their stance has changed. Many IT executives are entering boot camps ...
May 21, 2010 21 May'10
Idea management software: The future is now

Idea management software sounds so futuristic, it makes me think of the movie Minority Report. In fact, ideation management is in the here and now. As SearchCIO.com News Director Christina Torode ...
May 21, 2010 21 May'10
Mars and Venus on the future of IT

It could be I'm overly sensitive to gender issues among the academic scientific elite, having moved to Cambridge, Mass., about the time then-Harvard President Larry Summers made his unfortunate ...
May 19, 2010 19 May'10
Technology job openings surge, headhunters are on the prowl

A report on technology job openings reinforces evidence that the recession is receding. Do you know where your IT staff is headed? It could be out the door. This month's report from Dice Inc., the ...
May 03, 2010 03 May'10
CIO weekly wrap-up: The future of Flash, Sarah Palin hacker convicted

I'm having a slightly cranky Monday morning. The Greater Boston area is on a "boil water" order due to a catastrophic water main break -- which is most immediately affecting me in that there is no ...
April 29, 2010 29 Apr'10
IT hiring: The drama behind the statistics

Well, this sounds like a positive sign of economy -- and IT -- recovery. We've written recently about what CEOs look for in the CIO role, and now The Boston Globe is reporting that IT hiring is on ...
April 16, 2010 16 Apr'10
CIO careers: Seeking legal experts

Of all the conversations I had with attendees this week at the Gartner Business Intelligence Summit in Las Vegas, it was actually one with Gartner analyst Debra Logan about CIO careers that ...
April 15, 2010 15 Apr'10
More colleges move to cloud email like Gmail, ditch in-house email

Colleges across the country have started turning to cloud email services such as Gmail in an effort to cut costs. It's not entirely surprising, either: IT shops have been toying with the idea of ...
April 07, 2010 07 Apr'10
CIO weekly wrap-up: Cloud computing, IT innovation, CIO role and DR/BC

I'm a bit late with this post this week, but you can still catch up SearchCIO.com's latest news on cloud computing, IT transformation, the evolving CIO role and IT business continuity and disaster ...
April 07, 2010 07 Apr'10
Five steps to playing a bigger part in your company's M&A

I spoke with Gartner analyst Dave Aron for my story today about the CIO role in a merger and acquisition. The topic seemed timely: A variety of reports suggest that corporate M&A activity is ...
April 07, 2010 07 Apr'10
A move to cloud computing services -- back in 1999

Back in 1999, the beta for Amazon EC2 was seven years away; Google Apps, was well, a gleam in Google’s eye; and Erik Dubovik was moving business processes into the cloud. It wasn’t called cloud ...
March 30, 2010 30 Mar'10
BI strategy: What Holy Grail are you seeking?

Gartner’s BI Summit is just around the corner, and I’m eager to see how attendees’ business intelligence strategies and priorities have changed. When I went to the show last year, a big topic of ...
March 25, 2010 25 Mar'10
Gaga for Google Fiber? We're all a bit crazy when it comes to tech

The Google Fiber for communities deadline is right around the corner. In an effort to test out its plans for high-speed broadband and fiber-to-the-home connections, Google has asked interested ...
March 22, 2010 22 Mar'10
CIO weekly wrap-up: National cybersecurity list, basketball technology

Like many of you, I'm caught up in the passage of health care reform here in the U.S. If you're interested in the health care system dovetails with your interest in technology, be sure to check out ...
March 19, 2010 19 Mar'10
Success with cloud applications calls for a strong data-privacy policy

Public agency CIOs and IT executives are joining the move to cloud applications, while making sure their data privacy policy remains strong. As I've stated previously on this blog, public-sector ...
March 18, 2010 18 Mar'10
Top IT certifications: Do they matter to you?

How important are IT certifications today? As organizations start to hire again (there were 58,229 available tech jobs on Dice.com this month), IT certifications could help potential candidates ...
March 15, 2010 15 Mar'10
CIO weekly wrap-up: What is Foursquare's draw? Also Balanced Scorecard

Happy soggy Monday from the rain-soaked East Coast! We've had a pretty easy winter so far, but these April showers sure are coming early and strong. So, I've seen a lot in the mainstream media this ...
March 12, 2010 12 Mar'10
ITIL framework and IT outsourcing a formidable duo

I haven't tackled IT Infrastructure Library as a topic in the forefront of any stories of late, but that changed this week as I researched my piece on IT infrastructure outsourcing and how a strong ...
March 11, 2010 11 Mar'10
Why one IT guy found Windows 7 to be too user-friendly

There has been a lot of Windows 7 coverage on SearchCIO-Midmarket.com -- everything from planning your migration strategy to making it your last operating system. Part of the appeal of the new OS ...
March 03, 2010 03 Mar'10
Are innovation strategies back on CIO agendas?

IT innovation, that fraught phrase, has come roaring back after maintaining a polite silence during the fiscal misery of 2008 and 2009. Companies are starting to broadcast their efforts to foster ...
February 24, 2010 24 Feb'10
Is it better to work for an outsourcing provider than for corporate IT?

Consultant Tom Young has been mulling over the good, the bad and all the ugliness of outsourcing contracts for 13 years, eight of them with the IT advisory firm TPI, where he is managing director ...
February 12, 2010 12 Feb'10
Silicon Valley economy: Recession hitting IT hard at its epicenter

A few weeks ago, over a delicious dinner of Thai food with my uncle visiting from the Palo Alto area, I went on and on about my job here at SearchCIO.com and about all the various social media ...
February 08, 2010 08 Feb'10
CIO weekly wrap-up: Super Bowl technology and Google's advertising

Super Bowl Sunday was yesterday, so let the Monday-morning quarterbacking begin! The turning point in the game was the Saints' decision to go for that onsides kick at the beginning of the second ...
February 04, 2010 04 Feb'10
Merck, Chevron and BP are touting a new IT management framework

It’s easy to forget how young a discipline IT is, given its enormous presence in our lives. Yesterday, however, that fact was front and center, as I watched the top IT talent at Intel Corp., Merck ...
January 27, 2010 27 Jan'10
Oracle plays hardball with Rimini on third-party maintenance

"This case is about the massive theft of Oracle's software and related support materials through an illegal business model by Defendant Rimini Street and its CEO and President, Defendant Seth ...
January 21, 2010 21 Jan'10
2010 IT budgets are unsettled and unsettling

After a week or so on the phone with any CIO I could get in touch with, here’s my super-unscientific prognostication on IT budgets in 2010: IT spending and CIO priorities are all over the board. ...
January 18, 2010 18 Jan'10
CIO weekly wrap-up: Help Haiti using technology, IT outsourcing deals

To our readers in the U.S., happy Martin Luther King Jr. Day! I'm guessing some of you have the day off and won't see this post until later in the week, but I wanted to catch you up on the buzz on ...
January 08, 2010 08 Jan'10
Can enterprise business intelligence be agile?

Instead of spending years developing an enterprise business intelligence strategy to consolidate BI tools and come to a corporate-wide agreement on key performance indicators, some enterprises are ...
December 11, 2009 11 Dec'09
Paying the price for server uptime

What’s the price for server uptime? How much would you be willing to invest to maintain five 9s of availability on your mission-critical line of business applications? With limited budgets and ...
November 16, 2009 16 Nov'09
CIO weekly wrap-up: SOA best practices, ITIL, ITSM, app consolidation

Last week was a busy one for SearchCIO.com, with SOA topping our slate. We have best practices for SOA implementation, SOA for business process transformation, SOA in action at Amtrak...you get the ...
November 13, 2009 13 Nov'09
UMD CIO Forum highlights the role of IT innovation, Web 2.0 potential

Last week at the University of Maryland’s 10th Annual CIO Forum, a succession of CIOs from the government, health care and publishing industries described how they are harnessing IT innovation with ...
November 13, 2009 13 Nov'09
What is transparency, and how can Agile practices help?

As I was interviewing experts and practitioners this week on the uses of Agile practices, the term transparency kept popping up in comments about the benefits of using this type of software ...
November 09, 2009 09 Nov'09
CIO weekly wrap-up: IT outsourcing templates, SOA implementation

Good morning! We're enjoying some beautiful Indian summer weather here in the Northeast -- if only every Monday could start like this! Last week on SearchCIO.com, we talked to Virginia's CIO about ...
October 22, 2009 22 Oct'09
Gartner's top 10 strategic technologies for 2010

Gartner's list of technologies that bear examination during the next three years show an agile, mobile, secure enterprise that can spot early warning signs and predict trends.
October 09, 2009 09 Oct'09
Gen X, not Gen Y, leads adoption of social technologies in workplace

CIOs should look to Generation X, not Generation Y, to be the early adopters of new and social technologies within their organization. Contrary to what you’d think, Generation X workers (roughly ...
October 09, 2009 09 Oct'09
The challenge of managing risk when IT budgets tighten

I see an interesting sea change when it comes to risk: Thanks to the recession, as IT risk management is constrained by tightening IT budgets, the risk of doing business goes up. As part of my ...
September 24, 2009 24 Sep'09
How Google and Yahoo improved data center energy efficiency

Running large data centers is expensive and getting worse. No one knows that more than Google and Yahoo. At a panel on green data centers at MIT’s Emerging Technologies Conference this week, ...
September 21, 2009 21 Sep'09
CIO weekly wrap-up: Service portfolio management, ITSM, email scandal

Good afternoon! This past week, SearchCIO.com looked at the importance of service portfolio management and culture management as part of ITSM and ITIL implementations. We also took a look at an ...
September 18, 2009 18 Sep'09
Three ways to reach out to women in IT: Mentor, advocate, encourage

A dinner this week on women in IT focused on midlevel women in technology and their challenges in getting ahead, given their frequently high family responsibilities and their own perceptions ...
August 24, 2009 24 Aug'09
CIO weekly wrap-up: Pros and cons of outsourcing, ITIL framework, PPM

Good morning! This past week, SearchCIO.com looked into the pros and cons of outsourcing in several countries in Asia, put out our latest FAQ on the ITIL framework and put your project and ...
August 21, 2009 21 Aug'09
Beware of rising server room temperatures

When you’re cranking the A/C during these final hot days of summer, don’t forget about data center cooling as well. The consequences for not monitoring server room temperatures could burn you well ...
August 18, 2009 18 Aug'09
Pros and cons of IT outsourcing in popular Asian countries

The benefits and challenges of IT outsourcing in India, China, the Philippines and Vietnam range from pricing to intellectual property barriers. Learn more here.
July 23, 2009 23 Jul'09
How will IT outsourcing play out in companies’ recovery plans?

As IT outsourcing is one of the core areas I cover for SearchCIO.com, I am, of course, interested in how both offshoring and onshoring will fare in the coming months. According to some ...
July 17, 2009 17 Jul'09
With PPM software, don't always throw in the kitchen sink

Project and portfolio management (PPM) software is definitely not overlooked in the midmarket. According to a recent SearchCIO-Midmarket.com survey, 17% use some form of PPM software. But how many ...

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