• July 14, 2004 14 Jul'04

    Oops! Eight email administration blunders to avoid

    Sometimes it's a combination of what you do and don't do that can cause email admin problems. Information security expert Kevin Beaver shares some of the mistakes he has experienced -- and ones you should avoid.

  • July 12, 2004 12 Jul'04

    Mass. CIO opens up to open source

    Massachusetts CIO Peter Quinn has a plan to reform the state's IT operations, and open source software plays a leading role.

  • July 07, 2004 07 Jul'04

    A CIO Conversation: Intel's Doug Busch

    Intel CIO Doug Busch shares initiatives his IT organization is implementing to improve productivity and transform the internal business processes.

  • July 06, 2004 06 Jul'04

    The ROI for antispam solutions

    Learn how to enact spam solutions in your midmarket organization.

  • July 01, 2004 01 Jul'04

    The 'in' thing -- firm insources for IT overhaul

    Outsourcing may be all the rage these days, but one firm went the insourcing route with great success.

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  • June 29, 2004 29 Jun'04

    How virtualization is changing IT

    Virtualization software is winning new fans in IT because it simplifies the process of deploying new applications. And the savings on maintenance and other costs are welcome incentives as well.

  • June 29, 2004 29 Jun'04

    An SMB's information security plan and the summer slump

    Much of your IT staff is likely heading out on vacation. Can your small business cope with security problems while your limited IT resources may be on the beach?

  • June 29, 2004 29 Jun'04

    Face-off: Is offshore outsourcing controversy fueled by politics?

    No doubt talk of offshore outsourcing raises the ire of IT professionals but some believe the issue is being blown out of proportion because of political soap boxing.

  • June 21, 2004 21 Jun'04

    Feeding the FUD: Silent CIOs can sabotage outsourcing plans

    How open are you about your outsourcing plans? If it's your "dirty little secret," you could be doing your department more harm than good.

  • June 15, 2004 15 Jun'04

    CIOs cautious about hiring

    Do you believe the recovery is for real? A new study found that many CIOs still need convincing.

  • June 09, 2004 09 Jun'04

    CRM success requires more than money and a mandate

    It's a good start to have an ample budget and a commitment to making CRM work -- but it's only the tip of the iceberg. This month, columnist Lisa Loftis of Intelligent Solutions, Inc. delves into the critical factors of CRM success.

  • June 08, 2004 08 Jun'04

    HP clarifies its utility computing strategy

    Hewlett-Packard's Nora Denzel makes a pitch for the company's utility computing initiative.

  • June 08, 2004 08 Jun'04

    Mitigating risk in outsourcing

    Putting time into a solid outsource contract can significantly minimize your risk and liability.

  • June 03, 2004 03 Jun'04

    Let's get physical: Data center security

    Keeping a data center's bricks and mortar safe is just as important as locking down those bits and bytes.

  • June 02, 2004 02 Jun'04

    Does IT matter?

    That's the name of Nicholas Carr's new book. In this excerpt, he explains why he thinks less is more when it comes to IT investments.

  • May 28, 2004 28 May'04

    Offshore outsourcing backlash: Much ado about little?

    Analysts and an IT trade group claim that the U.S. has a lot to gain and little to lose with offshore outsourcing. But the companies that have the most to gain may be fueling the backlash fire with their silence.

  • May 27, 2004 27 May'04

    Grid 'early adopters' to reap major benefits

    Grid computing will take a giant leap in acceptance within the next few years as better technology ups productivity and reduces costs.

  • May 26, 2004 26 May'04

    Instant messaging and compliance issues: What you need to know

    Instant messaging is breaking into almost every corporation in same shape or form. This can lead to serious issues for companies subject to federal compliance.

  • May 24, 2004 24 May'04

    An offshore conversation part 2: CIO won't outsource this...

    When it comes to offshore outsourcing, CIO Vivek Asija has "been there" and is "doing that." He discusses the benefits and obstacles with

  • May 24, 2004 24 May'04

    Face-off: PowerPoint vs. PowerPoint

    PowerPoint: You either love it or you hate it. Our editors debate the virtues and pitfalls of this computer presentation tool.

  • May 20, 2004 20 May'04

    Put the 'information' back in IT governance

    IT governance can be little more than a black hole out of which we struggle to get anything valuable. How can we drive lower costs, richer services, better quality and high-level compliance?

  • May 19, 2004 19 May'04

    Gartner's 10 steps to mastering outsourcing

    Being the master of your outsourcing domain takes a lot of work, according to one Gartner analyst. She outlined 10 important steps to keep your outsourcing deals from coming unsealed.

  • May 18, 2004 18 May'04

    Attendees get down to business at Outsourcing Summit

    Gartner says outsourcing has hit the mainstream for companies of all sizes, but evidently the controversial aspects are still alive and well. Some companies are eager to learn more but aren't all that enthused about discussing their plans.

  • May 18, 2004 18 May'04

    Spam, viruses top messaging pros' woes

    What e-mail problems keep CIOs up at night? A recent study got to the bottom of managers' messaging worries.

  • May 17, 2004 17 May'04

    Study: Execs believe most jobs should stay onshore

    The honeymoon may not be over, but according to a recent study, IT execs are now seeing offshore outsourcing without makeup. In other words, they're seeing through the glossy sheen of cost savings and realizing what's underneath isn't always pretty.

  • May 12, 2004 12 May'04

    Abroad and back -- outsourcing the wrong move for U.S. firm

    Sometimes a move offshore or "nearshore" is just the wrong move. One tech firm in the U.S. brought jobs back home after a failed experience abroad.

  • May 05, 2004 05 May'04

    CIOs must have IT and business sense to stay relevant, study says

    Another study drives home the need for CIOs to be good businesspeople, not just good tech people. Without business sense, a CIO can be on the outside of the executive suite looking in.

  • April 28, 2004 28 Apr'04

    Class bridges IT, business gulf

    The Society for Information Management (SIM) is taking IT pros to school in the ways of business. Shoring up these softer skills could help companies align their business and IT strategies.

  • April 28, 2004 28 Apr'04

    The pros and cons of MS Office System 2003

    The concept of the "virtual office" has been a hallmark of discussion since the advent of the minicomputer, which brought computing out of the computer center and into the office. From the 1960s on, "office systems" was a common term used for tools ...

  • April 26, 2004 26 Apr'04

    Offshoring? The world can be your oyster -- or clam

    Heading offshore with some of your IT projects? You've got an entire planet to pick from, although some locations are definitely better than others.

  • April 25, 2004 25 Apr'04

    A CIO Conversation: N.C. State's Sam Averitt

    How and why did offshore outsourcing happen with such speed and fury? What does it all mean? N.C. State Vice Provost and CIO Sam Averitt weighs in and explains how offshoring is truly changing what it means to be in IT. Bottom line: If you're not ...

  • April 22, 2004 22 Apr'04

    Mop up data mess to bring order to your service delivery process

    Proper categorization of data for use in service delivery lifecycles is critical to the effectiveness of IT organizations.

  • April 16, 2004 16 Apr'04

    IBM buys European business continuity firm

    The move is expected to boost IBM's services and consulting offerings in disaster recovery specifically for financial customers in Europe.

  • April 14, 2004 14 Apr'04

    Report: Offshore outsourcing helps U.S. job market

    Offshore outsourcing isn't killing the U.S. economy, it's helping. That's the conclusion -- in a nutshell -- of a new study. But given the fact that this is one of the most contentious issues of our time, the report has its critics.

  • April 12, 2004 12 Apr'04

    PC disposal -- don't get caught by 'TCO's Last Surprise'

    With new PC spending predicted to be on the rise in 2004, where will the old machines go? If you haven't planned your PCs' afterlife, you could be asking for big trouble.

  • April 08, 2004 08 Apr'04

    A CIO Conversation: Wachovia's Martin Davis

    Wachovia corporate CIO Martin Davis discusses his biggest project and how you get a half dozen CIOs to communicate.

  • April 07, 2004 07 Apr'04

    Pros share best practices for IT audits

    Got audits? A new report from The Burton Group examines the many different forms an IT audit can take and offers some advice on implementing a policy.

  • April 01, 2004 01 Apr'04

    Diversification is key to outsourcing strategies

    Limiting your offshore outsourcing to one country increases your risk of failure.

  • March 29, 2004 29 Mar'04

    Business continuity for the remote worker

    IT management must re-evaluate how it supports its remote workforce, by paying special attention to help desk, support, software updates and backup strategies.

  • March 29, 2004 29 Mar'04

    Six Sigma -- it's not just for manufacturers anymore

    The Six Sigma methodology was developed in the 1980s by Motorola Inc. to reduce manufacturing defects and improve customer satisfaction. Today, many CIOs at non-manufacturing enterprises are turning to this successful process-improvement ...

  • March 24, 2004 24 Mar'04

    IT-business alignment elusive for some

    A recent survey shows that, while alignment between IT and business processes can improve a company's bottom line, very few are handling alignment right.

  • March 23, 2004 23 Mar'04

    Application training pays off, research shows

    A study of 13,000 IT users appears to add hard numbers to the anecdotal evidence that giving employees formal training on new software is worth the investment.

  • March 22, 2004 22 Mar'04

    Complicated compliance

    Compliance is increasingly cited as a major driver for information technology investments. IT organizations must understand the similarities and differences among various legal requirements and start identifying common patterns. This Meta Group ...

  • March 21, 2004 21 Mar'04

    A CIO Conversation: Sprint's Mike Stout

    Sprint CIO Mike Stout discusses IT's role in Sprint's makeover, offshore outsourcing and what makes him an effective leader.

  • March 17, 2004 17 Mar'04

    In germ warfare, PCs beat toilets hands down

    If you want a nice, clean working environment, leave the computer and head to the restroom -- it's an operating room compared to your workstation.

  • March 15, 2004 15 Mar'04

    Microsoft hints of tiered global prices

    One world, one price. That's no longer the case for Microsoft products.

  • March 12, 2004 12 Mar'04

    Should you put your PCs out to pasture?

    When IT budgets were tight, PC upgrades were the first investments to go. Now that IT organizations have a little more money to spend, they're investing in much-needed PC upgrades.

  • March 10, 2004 10 Mar'04

    A CIO Conversation: SIM President Nancy Markle

    Nancy Markle, a former CIO at Arthur Andersen-Americas and Home Savings of America, discusses her role as president of the Society of Information Mangement (SIM), her take on IT/business alignment issues, offshore outsourcing, the IT work ethic and ...

  • March 08, 2004 08 Mar'04

    Meta: Outsourcing laws still a long way off

    Offshore outsourcing is a moving target for both state and federal lawmakers. So far, none of the bills have become laws, and right now CIOs shouldn't dwell on the legal rhetoric. There are plenty of other offshore risks to worry about.

  • March 04, 2004 04 Mar'04

    A CIO Conversation: Government CIO has the state as his oyster

    Richard Rognehaugh, CIO for the state of Tennessee, discusses the pluses of having an entire state as his customer, the challenges of having the taxpayer as the boss, and compares his public gig to his previous life in the private sector.

  • March 01, 2004 01 Mar'04

    It's time to talk sense about outsourcing

    Outsourcing isn't anything new, but why is it stirring such deep emotions these days? One expert at Wharton says it's the number of companies that are outsourcing and the creative ways they're doing it.

  • February 23, 2004 23 Feb'04

    Gulp! PC replacements a bitter pill you must swallow

    You wouldn't run your car until the tires blow out, would you? So why would you run a PC until it melts down? Like a car, preventative maintenance is key. Unlike a car, preventative maintenance for a PC means a replacement.

  • February 18, 2004 18 Feb'04

    A CIO Conversation: SAS CIO sets example for whole company

    Suzanne Gordon, CIO of SAS Institute Inc., discusses IT's role in the business, the role of women in the CIO position and the reality of offshore outsourcing.

  • February 16, 2004 16 Feb'04

    RFID: Obstacles and infrastructures

    Deployment of radio-frequency identification (RFID) technology is getting a little more static. But RFID should start making waves again once it clears a few hurdles. This Meta Group report spotlights some of the biggest obstacles to RFID adoption.

  • February 16, 2004 16 Feb'04

    The future of application service providers

    Application service providers (ASPs) as they were known in 2000/01 no longer exist. This Meta report discusses "application as a service" and how it continues to evolve.

  • February 16, 2004 16 Feb'04

    Top 10 risks of offshore outsourcing

    According to Meta Group research, offshore outsourcing is growing 20%-25% per annum, with little evidence of slowing. While most enterprises experience initial resistance, most technical issues are readily resolved and geopolitical risk is deemed ...

  • February 13, 2004 13 Feb'04

    You said it: Offshore outsourcing

    Either by e-mail or in our Sound Off forums, you've told us how you feel when it comes to the debate over offshore outsourcing.

  • February 12, 2004 12 Feb'04

    A CIO Conversation: Quantum CIO loves challenge, change

    Scott McIntyre has worn a lot of hats. He's been an English teacher, an IT professor and a consultant. But the job he loves is the CIO gig at Quantum Corp. The man likes change and challenge -– and he's getting both at the San Jose, Calif....

  • February 10, 2004 10 Feb'04

    Survey shows satisfaction with offshore outsourcing

    Offshore outsourcing evidently is delivering the goods. According to a recent survey, a whopping majority of North American and European firms are happy with what they're getting overseas.

  • January 21, 2004 21 Jan'04

    Protesters to rally against offshore outsourcing

    Inside a New York hotel, the theme is offshore outsourcing. Outside the hotel, the theme is onshore outrage. Protesters are asking John Q. Public and Uncle Sam to wake up and smell the losses to cheap overseas labor.

  • January 19, 2004 19 Jan'04

    There's nothing 'typical' about ROI when it comes to IT service delivery

    When beset by tight times and flat-lined budgets, IT managers must tread carefully to get projects funded. The task of making a low-risk case for changes to service organizations is complicated by the fact that there are no true rules of thumb for ...

  • January 15, 2004 15 Jan'04

    Study: Wi-Fi makes workers happier, more productive

    Wireless LANs have been one bright spot in the IT spending outlook duringin the last year. Companies are actually deploying the technology, not just talking about it. But who in those organizations is actually using these networks? Why are they ...

  • January 14, 2004 14 Jan'04

    A CIO Conversation: First-time CIO opens new doors of communication

    Midwest Independent Bank CIO Ron Dinwiddie discusses his transition into his first chief information officer role.

  • January 07, 2004 07 Jan'04

    Face-off: Offshore outsourcing

    Nothing raises the ire of IT pros more than the discussion of offshore outsourcing. Is it good or bad for U.S. workers? Our editors take on the debate.

  • January 06, 2004 06 Jan'04

    Study: Sarbanes-Oxley 'catalyst' for process management

    A new study shows that Sarbanes-Oxley may be grabbing more executive attention than the bigger issue of corporate governance.

  • December 23, 2003 23 Dec'03

    Warner Music CIO: 'We will prevail' against pirates

    When Tsvi Gal joined Warner Music Group in 2002, he found himself on the front line of the battle against piracy. It's a battle he's confident he and his industry will win.

  • December 19, 2003 19 Dec'03

    CIO priorities for 2004

    From security to staffing, CIOs have plenty to do in 2004. Read some CIO wish lists, and find out what Forrester Research has to say about the top CIO priorities next year.

  • December 12, 2003 12 Dec'03

    A holistic approach to compliance

    What is the best way to tackle multiple compliance issues? One expert suggests a holistic approach.

  • December 12, 2003 12 Dec'03

    The FAQs about SB-1386

    This guide will help you learn the basics of SB-1386 and what you should do to be in compliance.

  • December 12, 2003 12 Dec'03

    GLB Act: Protecting customers and challenging CIOs

    While the Gramm-Leach-Bliley Act helps protect customer information, compliance is proving to be a challenge for some CIOs, especially those who work for smaller firms.

  • December 11, 2003 11 Dec'03

    Outsmarting with outsourcing

    She was expecting maybe six months to get a massive outsourcing project up and running. Her bosses gave her six weeks. She didn't disappoint and shares the secret to her success here.

  • December 10, 2003 10 Dec'03

    CIOs caught in middle of offshore storm

    Indiana's move to restrict the offshore outsourcing of state jobs is just the latest squall in a political storm -- a storm that CIOs can't seem to escape.

  • December 09, 2003 09 Dec'03

    How to determine the ROI of software projects

    Software developers tasked with minding ROI must balance ease of use of the application, ease of operations, ease of deployment and ongoing maintenance, and ease of initial development.

  • December 01, 2003 01 Dec'03

    Six decisions IT people shouldn't make

    An information systems expert at MIT's Sloan School of Management explains why some key decisions about IT are best left in the hands of senior business managers.

  • November 26, 2003 26 Nov'03

    IT investments that pay off

    Some companies turn their IT investments into a successful driver of productivity. Others turn them into a mess. What separates them? Harvard Business School has come up with three practices that separate the men from the boys.

  • November 25, 2003 25 Nov'03

    Wachovia compliance chief 'joined at hip' with CIO

    The title of chief compliance officer (CCO) is a relatively new one at Wachovia Corp., the Charlotte, N.C.-based banking giant and the fifth-largest bank holding company in the United States based on assets ($389 billion). But in this day and age, ...

  • November 24, 2003 24 Nov'03

    Seven steps to Sarbanes-Oxley compliance

    Sarbanes Oxley compliance is giving many a CIO a headache. Seven steps -- and maybe a couple of Tylenol gelcaps -- may help ease the pain.

  • November 17, 2003 17 Nov'03

    IT demand management key for business effectiveness

    Internal efficiency just isn't enough. According to researchers with InterUnity Group, IT demand management (ITDM) is what separates market leaders from market followers.

  • November 12, 2003 12 Nov'03

    The Altria Group: Running IT as a business

    Altria, frequently ranked number one in Economic Value Added, credits much of the company's success to its focus on ROM. The top ranked consumer goods company owns Philip Morris International and Kraft Foods, among other companies.

  • November 12, 2003 12 Nov'03

    How Rent-a-Center uses IT strategically for financial gain

    Learn how Rent-a-Center leverages IT strategically, and how its internal communications system provides business value.

  • November 11, 2003 11 Nov'03

    10 secrets of successful offshore software development, part 2

    If you want to get some extra "oomph" from offshore software development, "extrasourcing" could be the ticket.

  • November 10, 2003 10 Nov'03

    10 secrets of successful offshore software development, part 1

    You've heard of outsourcing. You've heard on insourcing. But have you heard of extrasourcing? It could bring your firm 10 benefits.

  • November 06, 2003 06 Nov'03

    Smart IT investments will eventually pay off for the entire company

    Technology purchases like open source software, Software as a Service and other apps that are easy to use can benefit companies as a whole, one expert writes.

  • November 05, 2003 05 Nov'03

    Regulatory compliance deadlines aren't spurring purchases, report says

    Vendors using the threat of compliance deadlines to sell products are wasting their time. A new report says chief execs aren't driven by fear and are not buying into the hype.

  • October 30, 2003 30 Oct'03

    SAS CEO: Offshore outsourcing 'has been bothering me'

    LAS VEGAS -- The co-founder and CEO of the world's largest privately held software firm is "perplexed" and torn by the offshore outsourcing wave. But he came to an important realization. Jim Goodnight of Cary, N.C.-based SAS Institute Inc. talked ...

  • October 29, 2003 29 Oct'03

    HP chief plugs 'adaptive enterprise'

    "Survival of the fittest" may be the rule in the animal kingdom, but in the IT kingdom, it's the adaptive who survive. That's the word from HP's Carly Fiorina -- at a Forrester Research conference yesterday, she opened up about her firm's "adaptive ...

  • October 27, 2003 27 Oct'03

    Start spreadin' the news: NY firm flexes onshore model

    Excess capacity plus the popularity of outsourcing equal a nice new business for one firm and an onshore option for others.

  • October 23, 2003 23 Oct'03

    Project management is not the center of the IT universe

    The Meta Group recently reported that 48% of the work performed by an IT department consists of projects. Since IT is more integrated into the rest of the business than it was 10 or even five years ago, that integration requires more maintenance and...

  • October 22, 2003 22 Oct'03

    Intel, HP chiefs praise offshore outsourcing

    It may be unpopular with U.S. workers, but Craig Barrett and Carly Fiorina say offshore outsourcing is essential. Separately, they made their cases at the Gartner ITxpo.

  • October 21, 2003 21 Oct'03

    Expert: Future CIOs will spend more time in boardroom

    When it comes to corporate governance, don't overlook an oversight committee. One academic thinks that it's the next big thing and will elevate CIOs to a loftier plane.

  • October 20, 2003 20 Oct'03

    A CIO Conversation: CIO position 'young but here'

    Darwin John, former CIO of the FBI, looks back on his more than 30 years of experience and offered valuable advice to CIOs and IT executives on IT/business alignment issues, collaborative CIOs, the role of IT in the organization and more.

  • October 15, 2003 15 Oct'03

    The priority that persists

    The more things change, the more they stay the same. New research shows that an old problem is still the top concern for senior technology execs.

  • October 08, 2003 08 Oct'03

    Gartner: Walk, don't run offshore

    Cost savings may be tempting bait, but don't let it alone lure you offshore. When it comes to app development, Gartner says there may be more satisfying rewards here at home.

  • October 06, 2003 06 Oct'03

    Allstate in good hands with outsource management software

    Outsourcing can be a cost saver, but Allstate found an "insurance policy" to guarantee more savings -- software to manage the outsourcing deal.

  • October 02, 2003 02 Oct'03

    A half-full asset management glass might as well be empty

    Until you gain visibility of all of the assets in your infrastructure, you're in for a rough ride. Once you can see detailed granularity, together with the interrelationships between assets, you can begin to optimize problem resolution and design ...

  • October 01, 2003 01 Oct'03

    The 10 Commandments for building the ideal IT organization, part 2

    The second five commandments according to Harris Kern involve honoring thy elder disciplines, spreading the IT gospel, and sharing the same values.

  • September 25, 2003 25 Sep'03

    Security and Sarbanes-Oxley

    The Sarbanes-Oxley Act was passed to restore public confidence in corporate governance. Quietly, however, the law may open channels of communication between CSOs and upper-level management concerned with the level of security controls in place.

  • September 18, 2003 18 Sep'03

    Expert to CIOs: Be the 'CFO of IT'

    Between utility computing and offshore outsourcing, it's a pretty safe bet that the data center of tomorrow won't look like the data center of today. What can CIOs do to prepare for the inevitable evolution? In this interview, Tom Pisello, founder, ...

  • September 16, 2003 16 Sep'03

    Selling IT to the CFO: The new differentiator in the analytics world

    Analytics and data warehousing technologies can produce significant quantifiable returns. However, IT managers responsible for these technologies face significant obstacles to quantifying ROI metrics. So it is no wonder that the featured course at ...

  • September 15, 2003 15 Sep'03

    Yankee Group: Utility utopia will take time, money

    One of the IT buzzwords of 2003 -- almost the IT equivalent of Ben and J. Lo (at the very least Demi and Ashton), the concept of utility computing has gotten another round of kudos as a cost-saver, but even cost savings, like most things, come with ...