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September 27, 2018 27 Sep'18
6 best practices for IT pros when building a chatbot

There's a lot to consider when building a chatbot. Beerud Sheth, co-founder and CEO of Gupshup, broke down six best practices for IT pros at the Global AI Conference in Boston.
September 26, 2018 26 Sep'18
Power of AI, limitations of AI in focus at Global AI conference

What's the difference between human and artificial intelligence? At the Global AI conference in Boston, opening day featured tech experts parsing the power of AI and the limitations of AI.
September 26, 2018 26 Sep'18
AI models could help companies overcome human bias

Human bias can be coded into AI models, but can AI models help remove human bias? Two companies make the case.
September 26, 2018 26 Sep'18
Blockchain in media: The AP explores a blockchain use case

The use of blockchain in media gathered steam with the AP's announcement that it is exploring distributed ledger technology to track content and enforce licensing contracts.
September 17, 2018 17 Sep'18
Blockchain solutions -- and disruption -- pondered at EmTech 2018

The gathering at EmTech 2018 explored whether blockchain solutions could give the world a new model of trust. What seemed certain: Blockchain disruption is happening now.
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September 14, 2018 14 Sep'18
Startup accelerator The Engine tackles 'tough tech'

Investment dollars continue to flow heavily into tech startups, but the majority of bets are placed on technology products -- mostly consumer apps -- that could pay dividends in three to five ...
September 14, 2018 14 Sep'18
What's in it for the enterprise at 2018 Apple event? Apple Watch, AR

The 2018 Apple event may not have wowed on the smartphone front, but the new Watch Series 4, with a built-in ECG, could be a hit in the C-suite and a life saver for remote workers.
September 13, 2018 13 Sep'18
Machine intelligence could benefit from child's play

Advances in AI have spurred high interest in the technology, but the road to making machines intelligent remains a long one, said MIT's Josh Tenenbaum at the EmTech conference.
September 13, 2018 13 Sep'18
Federal privacy regulations usher in the age of tech lawmakers

Big tech and privacy advocates are lobbying for dramatically different federal data privacy rights. CIOs should pay attention to whom -- and what -- the legislation seeks to regulate.
September 07, 2018 07 Sep'18
Multi-cloud strategy: Determine the right cloud for your workloads

Businesses typically deploy a multi-cloud strategy to gain more agility, flexibility and choice, but Ed Featherston's advice for CIOs taking their first foray into the cloud is to pick one provider ...
September 07, 2018 07 Sep'18
3 secret virtues of a great IT practitioner

At Gartner Catalyst, Gartner's Danny Brian explained why great IT practitioners are lazy, impatient and hubristic.
August 31, 2018 31 Aug'18
AI and automation will need more than a great user experience

CIOs are often inundated with vendor promises of a user experience so superb, they won't need to fret about employee training. But CIOs should be skeptical when they hear promises like these, ...
August 31, 2018 31 Aug'18
Success with automation and AI requires a high 'RQ'

CIOs should assess their 'robotics quotient,' a Forrester Research construct that measures how ready organizations are to introduce automation and AI technologies successfully.
August 31, 2018 31 Aug'18
A look inside MX's flat organizational structure

At Gartner Catalyst 2018, analysts highlighted digital banking platform company MX's flat organizational structure as a model for IT pros to pull from when driving cultural change at their companies.
August 30, 2018 30 Aug'18
Transforming IT infrastructure and operations to drive digital business

In an environment where speed disrupts everything, organizations must transform their I&O. Gartner's Gregory Murray explained how at the Gartner Catalyst conference.
August 30, 2018 30 Aug'18
How bias in AI happens -- and what IT pros can do about it

At Gartner Catalyst 2018, Darin Stewart detailed how AI bias finds its way into algorithms, what IT pros can do to prevent it -- and why it's sometimes OK to intentionally insert it.
August 24, 2018 24 Aug'18
The message from Gartner Catalyst 2018? Just do it

IT can no longer let organizational dysfunction get in the way of digital progress. At Gartner Catalyst 2018, IT pros were urged not to wait to be told what to do.
August 22, 2018 22 Aug'18
Approaches for embedding human ethics in AI systems

Instilling ethics in AI systems is a low priority for CIOs aiming to harness the power of machine intelligence. That's a mistake, warned Darin Stewart at the Gartner Catalyst event.
August 21, 2018 21 Aug'18
Gartner Catalyst 2018: A future without data centers?

Cloud computing advancements have led some organizations to consider eliminating their data centers. Here are strategies to determine which applications are cloud-ready.
August 20, 2018 20 Aug'18
Building inclusive teams gets more attention from CIOs

Conversations about gender and racial equality aren't just happening in the political and social sphere, they're also happening in the C-Suite. Kristi Lamar, managing director and U.S. CIO program ...
August 17, 2018 17 Aug'18
Deloitte CIO survey: Traditional CIO role doesn't cut it in digital era

New findings from Deloitte show CIOs are not evolving with the times. More than half are stuck in 'trusted operator' mode, which is quickly becoming obsolete.
August 16, 2018 16 Aug'18
2018 MIT Sloan CIO Symposium: A SearchCIO guide

The 2018 MIT Sloan CIO Symposium was all about making good on an enterprise digital transformation strategy. Explore the strategic advice, emerging technologies and big ideas from this year’s roster of CIOs, MIT faculty and experts.
August 14, 2018 14 Aug'18
GE rumors highlight digital culture hardship for CIOs

The rumors that GE is putting pieces of its vaunted GE Digital unit on the chopping block spread like wildfire. True or not, here's why CIOs should be taking notes.
August 10, 2018 10 Aug'18
Report on Alexa-enabled devices puts spotlight on voice commerce

Not many people buy things using Amazon's Alexa-enabled devices, a new report contends. What does that say about voice commerce and how the enterprise uses voice computing technology?
August 10, 2018 10 Aug'18
Improving CISO-board communication: Partnership, metrics essential

With data breaches threatening the bottom line, CISO-board partnership is crucial. A new report by Kudelski Security looks at how to improve security communication with the board.
August 07, 2018 07 Aug'18
Machine learning, AI in security: Advancing the cybersecurity landscape

More companies today are investing in AI-based cybersecurity technology to speed up incident detection and response, to better identify and communicate risk to the business, and to gain a better ...
August 07, 2018 07 Aug'18
Bank opts for AI-infused data storage platform over cloud

A storage vendor that bills itself as a software company is baking AI management into its all-flash arrays. Read why IT execs like Dan King sees the innovation as a game changer.
July 31, 2018 31 Jul'18
ITIL 4 has some bones to pick with ITSM trends

New guidance from ITIL -- the widely adopted framework for the design, delivery and maintenance of IT services -- is scheduled to be published in early 2019. ITIL 4, as it's called, is the first ...
July 31, 2018 31 Jul'18
The industrialization of AI: from alchemy to chemical engineering

Artificial intelligence is modern-day alchemy, according to Qirong Ho, the CTO and co-founder of Petuum Inc., an AI and machine learning startup. "Alchemy is about chasing the most exciting ...
July 31, 2018 31 Jul'18
Microsoft industry focus remains priority in FY19

CIOs can expect the Microsoft industry focus to continue this year as the company seeks to boost its digital transformation business.
July 31, 2018 31 Jul'18
What's driving the adoption of the CIO-CDO dual role?

As the digital revolution continues, the ideal CIO is one that possesses both technical knowledge and business acumen to help drive their company's digital transformation initiative forward. One ...
July 30, 2018 30 Jul'18
6 enterprise AR use cases

Augmented reality is making its way into the enterprise. Here, experts detail six AR use cases and how AR headsets are helping boost productivity and reduce errors.
July 26, 2018 26 Jul'18
The nine roles you need on your data science research team

Data science research has become an essential element of modern companies' success in the digital economy. Here's how to build a data science team to get the most bang for your buck.
July 23, 2018 23 Jul'18
How to know if, when and how to pursue blockchain projects

Forrester Research analyst Martha Bennett gives CIOs a cogent framework for thinking about distributed ledger technology and potential blockchain projects for the enterprise.
July 23, 2018 23 Jul'18
Boston Fed takes on future of blockchain, launches hands-on project

Paul Brassil, vice president of IT at the Federal Reserve Bank of Boston, tells an auidence of CIOs at the Forrester New Tech & Innovation Forum about why his team cares about the future of ...
July 20, 2018 20 Jul'18
Digital transformation in logistics: Delmar begins tech overhaul

Delmar International has agreed to move its IT infrastructure to Rackspace managed services, representing a huge shift for Delmar's IT strategy and digital transformation plans.
July 19, 2018 19 Jul'18
The cloud-enabled workforce: Prepping IT staff for success

Experts predict nontraditional skills will be essential for the cloud-enabled, next-generation IT workforce. To succeed, employee training and development will play a big role.
July 17, 2018 17 Jul'18
Innovation leaders must learn to 'co-create' the future

Harvard's Linda Hill explains what makes leaders of innovation successful, starting with realizing their primary role is as stage setter, not top-down visionary.
July 11, 2018 11 Jul'18
Digital transformation process: Align business and IT, shake legacy

At the MIT Sloan CIO Symposium, consultant Cathy Horst Forsyth explains which factors make for a successful digital transformation process and what slows companies down.
July 10, 2018 10 Jul'18
The case for cloud storage as a service at Partners

Partners HealthCare needed storage that was secure, compliant with health regs and readily accessible to researchers. Read why it took a cloud-storage-as-a-service approach.
June 29, 2018 29 Jun'18
Intuit's CDO talks complex AI project to improve finances

Intuit's latest AI project -- a digital financial assistant -- could help its customers save money, while breaking new technology ground.
June 29, 2018 29 Jun'18
Embracing digital transformation: Airtel CIO discusses focus, benefits

Companies embracing digital transformation shouldn't let the fear of failure slow down their digital initiatives, Harmeen Mehta, global CIO and head of digital at Indian telecom giant Bharti ...
June 29, 2018 29 Jun'18
Building a data science pipeline: Benefits, cautions

A data science development pipeline is critical for digital business. But the sequence of the pipeline must be monitored closely to ensure the output reflects the business goal.
June 29, 2018 29 Jun'18
Advanced mapping, voice: Airtel CIO targets cutting-edge tech

In this video from the MIT Sloan CIO Symposium, Harmeen Mehta, global CIO at Bharti Airtel, discusses which cutting-edge tech is helping her company digitally transform.
June 29, 2018 29 Jun'18
CIO or chief digital officer role? Why not both?

Gail Evans, who was recently promoted to the global chief digital officer role at Mercer, said she was hired as CIO and then got 'double-hatted' by her CEO.
June 29, 2018 29 Jun'18
Digital transformation journey: How to muster the troops

Gail Evans was recently promoted from CIO to global chief digital officer at Mercer. Here's how she inspires people to sign on for the firm's digital transformation journey.
June 29, 2018 29 Jun'18
Enterprise digital strategy: Design use cases that create business value

Tech capabilities are certainly important, but expert panelists at LiveWorx 2018 explained why overall business needs can't be ignored when crafting enterprise digital strategy.
June 28, 2018 28 Jun'18
CIO position: Evolve conference shows many ways to manage IT

The recent Evolve Technology Conference's Outlier Award program revealed varied takes on IT management philosophy and approaches to the CIO position.
June 28, 2018 28 Jun'18
Transformational leadership needed to pursue data-driven ethos

California State University's first chief data officer talks about why transformational leadership is needed now more than ever.
June 27, 2018 27 Jun'18
Land O'Lakes CIO strives to optimize economics of digital farming

Land O'Lakes is using AI and machine learning to help the world's food suppliers grow more food more sustainably. The next big goal: A sustainable path to income for farmers.
June 27, 2018 27 Jun'18
Digital transformation strategies propelled by customer expectations

Who's leading digital transformation at Land O'Lakes? The back office is slower to get with the program, but even it will be remade by digital tech, according CIO Michael Macrie.
June 22, 2018 22 Jun'18
Herjavec: Cybersecurity investment now a priority for CEOs, boards

How did Robert Herjavec, CEO of a global IT security firm and star of ABC's 'Shark Tank,' know cybersecurity was gaining traction? He started getting meetings with the C-suite.
June 22, 2018 22 Jun'18
Convenience: Driver of BI innovation

IoT and autonomous systems expert Ella Hilal, a speaker at the upcoming Real Business Intelligence Conference, connects the dots between convenience and BI innovation.
June 19, 2018 19 Jun'18
Putting tech ethics to work is the right thing to do

That cool new app might bring in a fortune on the market, but what are the human and social implications? The time to think about tech ethics is now.
June 18, 2018 18 Jun'18
Digital competence: Exec reveals who's leading, lagging

At the MIT Sloan CIO Symposium, Russell Reynolds' Wolfgang Bauriedel detailed which areas of the enterprise are leading and which are lagging in digital competence.
June 15, 2018 15 Jun'18
Emerging IT trends: 'Massive availability of data,' AI decision-making

At the MIT Sloan CIO Symposium, Wolfgang Bauriedel, executive director at Russell Reynolds Associates Inc., talked IT trends that will transform enterprise.
June 14, 2018 14 Jun'18
With artificial intelligence and machine learning, KPIs are crucial

The CIO of DBS Bank and CTO of Kayak square off at the 2018 MIT Sloan CIO Symposium on how to use AI for business success.
June 13, 2018 13 Jun'18
An AI-machine learning data challenge: Predicting the unpredictable

A difficult test for companies wanting to capitalize on huge amounts of data and emerging tech is getting it to fit what they can't see, says MIT's Iyad Rahwan.
June 12, 2018 12 Jun'18
Digital transformation tips: How to scale your digital journey

CIOs looking to scale their digital journey should adhere to four key elements, according to Russell Reynolds Associates' Wolfgang Bauriedel. Learn more in this SearchCIO video.
June 11, 2018 11 Jun'18
2018 MIT Sloan CIO Symposium in photos: A SearchCIO snapshot

Explore the major sessions and themes of the 2018 MIT Sloan CIO Symposium through the lens of the SearchCIO team.
June 08, 2018 08 Jun'18
Quality, meaningful future work hinges on human-machine 'complementarity'

What AI and machine learning mean for the future of work prompts vigorous debate and gloomy headlines -- but MIT researchers see brighter, more collaborative prospects.
June 07, 2018 07 Jun'18
In search of digital business models: Six questions

Old-school companies must find ways to generate digital revenue. Researchers at MIT Sloan laid out six questions that will help companies refine their digital business models.
June 07, 2018 07 Jun'18
The future of work requires a new C-suite

CIOs, get ready for C-suite 3.0, where corporate chiefs will have to break out of their silos to future-proof the enterprise.
June 07, 2018 07 Jun'18
Edge computing helps IT execs in managing large data sets

Four IT practitioners at the 2018 MIT Sloan CIO Symposium said edge computing, real-time analysis and Lambda architecture help them in managing large data sets.
May 31, 2018 31 May'18
CIOs: Focus on applying AI and machine learning, not defining it

For CIOs and CTOs, asking which computing approaches add up to artificial intelligence and which are simply automation or BI is probably not a very useful question. The better question to think ...
May 31, 2018 31 May'18
Digital acceleration comes to those who don't reinvent the wheel

RSM consultant Bill Kracunas shines a light on the digital leaders and laggards within the enterprise and explains how CIOs can accelerate their digital aptitude.
May 31, 2018 31 May'18
Modern risk management must factor in the risk of not innovating

Consultant Bill Kracunas lays out a common barrier to digital transformation and explains why modern risk management must factor in the danger of not taking risks.
May 31, 2018 31 May'18
Enterprise cybersecurity strategy: What a CIO needs to know

Digital transformation is leaving businesses exposed to more cyberattacks. At the MIT Sloan CIO Symposium, panelists explain how much cybersecurity expertise is expected of CIOs.
May 31, 2018 31 May'18
Recruiting talent for digital cultures: Tips from McKinsey, Korn Ferry

The C-suite's penchant for hiring in its own image prevents companies from creating a digital culture. Another barrier: assuming HR can find the right people.
May 31, 2018 31 May'18
Digital talent: Liberty Mutual insists on engineers who can talk business KPIs

Liberty Mutual Insurance takes a two-pronged approach to building its digital talent ranks: recruit from the outside and offer coding lessons to existing employees.
May 31, 2018 31 May'18
Equinix expands amid a flourishing data center services market

In this Q&A, Equinix exec Ryan Mallory discusses his company's moves to meet growing demand for data center services and interconnectivity.
May 31, 2018 31 May'18
The intelligent enterprise blends tech savvy, business smarts

To keep up with the ever-quickening pace of enterprise tech development, companies need the right combination of brains and brawn, says Equinix exec Ryan Mallory in this Q&A.
May 31, 2018 31 May'18
Building an intelligent enterprise: Four experts offer hard-won advice

At the MIT Sloan CIO Symposium, four IT executives shared lessons they've learned from building an intelligent enterprise and paid homage to the tech that helped them do it.
May 29, 2018 29 May'18
MIT CIO: What is digital culture, why it's needed and how to get it

Creating a digital culture is essential in the age of information, but companies must not lose sight of their core values in the process. Two tech execs show how they're doing it.
May 29, 2018 29 May'18
Early-stage company execs talk partnering with CIOs

Participants in the 2018 MIT Sloan CIO Symposium's Innovation Showcase discuss the relationship between early-stage company execs and the C-suite.
May 22, 2018 22 May'18
Indeed.com releases top 10 most in-demand CIO skills

Job site Indeed.com has released a list of the most in-demand skills for today's CIOs, based on job postings. Experts I talked to said 'most in-demand' doesn't mean most valuable.
May 21, 2018 21 May'18
Rue La La CTO: Don't let data poisoning impair business health

If not treated properly, data can corrupt agendas, spur endless arguments and narrow thinking, the e-commerce company's Anthony Accardi says.
May 16, 2018 16 May'18
Build a culture of innovation on PaaS platforms

Tech execs from Deutsche Bank and Experian at the Red Hat Summit in San Francisco shared their thoughts on reaping the benefits of PaaS platforms by addressing the risks head-on.
May 11, 2018 11 May'18
Build 2018 gives the office meeting a high-tech sheen. Does it matter?

A display on the future of meetings at Microsoft's Build 2018 event was a technology tour de force. But analysts said the fanfare sort of misses the point.
May 11, 2018 11 May'18
Force multipliers in cybersecurity: Augmenting your security workforce

During his RSA conference keynote, IBM Security's van Zadelhoff highlighted cybersecurity's top three force multipliers and explained best practices to deploy them.
May 10, 2018 10 May'18
With machine learning models, explainability is difficult and elusive

The enterprise's demand for explainable AI is merited, say experts, but the problem is more complicated than most of us understand and possibly unsolvable.
May 10, 2018 10 May'18
Four CIO strategies for finding the business ROI in emerging tech

IT execs from Yamaha, Union Pacific, the city of Las Vegas and UL share their CIO strategies for deriving business benefit from emerging tech.
May 09, 2018 09 May'18
IT pros name users, GDPR as biggest cloud computing security threats

The cloud is growing faster than companies can prepare for cloud computing security threats, a quartet of tech leaders say at a Boston forum. But managing risk is within reach.
May 08, 2018 08 May'18
Artificial intelligence for social good: Big tech spins a new narrative

AI for social good is a thing. SAS touts research on tracking cheetah populations, Microsoft showcases work on precision farming at the Artificial Intelligence Conference.
May 04, 2018 04 May'18
Corporate IT rebrands its modern role: Reduce complexity

The days of corporate IT as a back-end function with its practitioners relegated to the basement are long over. But IT strategy in 2018 has its own host of challenges.
April 30, 2018 30 Apr'18
Cloud Foundry deployments boost customer experience, communication

IT pros from Comcast, American Airlines and Zipcar sound off on benefits of the software development platform at April's Cloud Foundry Summit in Boston.
April 30, 2018 30 Apr'18
Security awareness programs that work against human nature will fail

Security awareness programs should take into account that humans are basically 'lazy, social, creatures of habit,' said KnowBe4's Perry Carpenter at the CIO Boston Summit. Here are three tips.
April 30, 2018 30 Apr'18
Top 2018 cybersecurity trends to watch out for

A glance at IT news shows cybersecurity trends remain on companies' radar. At the CIO Boston Summit, Cybereason's Jessica Stanford discussed steps to defend against risk.
April 27, 2018 27 Apr'18
Gartner on blockchain: Questions to ask and lots of caveats

It's immature, misunderstood, untested in the enterprise, risk-laden -- and needs to be on the CIO agenda. Gartner's Nick Heudecker frames the blockchain questions you should be asking.
April 27, 2018 27 Apr'18
Vulnerability management programs need an upgrade for the cloud era

Gone are the days of simple, easily secured corporate networks. The proliferation of cloud computing, virtualization and containers means that the network is changing constantly, said Nate Palanov, ...
April 24, 2018 24 Apr'18
The CIO voice in the boardroom: Skills needed to get there

At a recent webinar, IT leaders discussed the factors driving the absence of a CIO voice in the boardroom and highlighted the skills they need to earn a seat at the table.
April 23, 2018 23 Apr'18
Workplace 'mindfulness' as coping mechanism for AI disruption

Two tech titans investing in the AI tools that automate jobs are also sinking money into workplace mindfulness programs aimed at helping employees become better at being human.
April 20, 2018 20 Apr'18
Juniper CEO Rahim stresses cybersecurity training, automation at RSA 2018

During his RSA Conference keynote, Juniper CEO Rami Rahim encouraged leaders to be "agents of change" that embrace automation in cybersecurity and new training techniques.
April 20, 2018 20 Apr'18
Will the next act in the ongoing evolution of IT be its last?

The evolution of IT keeps on keeping on -- for now. But as technology becomes more integral to the business, the IT department may become extinct. MIT's Joe Peppard explains.
April 20, 2018 20 Apr'18
MIT Sloan: Finding your digital business model

Companies may understand the threats and opportunities a digital economy presents, but research from MIT Sloan suggests many don't have a clear sense of how to make digital revenue.
April 20, 2018 20 Apr'18
Four digital business models and the capabilities they demand

Research scientist Stephanie Woerner expounds on the digital business models companies are using to compete in the digital economy and the capabilities required to succeed.
April 17, 2018 17 Apr'18
At Accenture, benefits of public cloud are business benefits

In this Q&A, infrastructure chief Merim Becirovic reports on the consulting company's cloud journey, discusses new technologies cloud will make possible and offers some getting-started advice.
April 17, 2018 17 Apr'18
Bold cloud computing plan puts Accenture on fast track

Three years ago, the consulting company aimed to go from 10% in the public cloud to 90%. How's it faring? Infrastructure chief Merim Becirovic tells in this interview.
April 13, 2018 13 Apr'18
Onus is on CIOs to address limitations of artificial intelligence

Recognizing the limitations of artificial intelligence is step No. 1 for CIOs aiming to reap its benefits, according to AI luminaries at the recent EmTech Digital conference.
April 13, 2018 13 Apr'18
Twitterverse debates necessity of chief transformation officer role

IT pros on Twitter have questions about the chief transformation officer role. For starters: Isn't that role already filled by other C-level execs?

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