- September 01, 2009
Successful ITIL project leaders are using the Plan-Do-Check-Act cycle to ensure their teams stay motivated, follow the same processes and contribute innovative ideas.
- August 27, 2009
IT outsourcing pros and cons for Latin and South America range from time zone alignment and geographic proximity to a lack of vendors and language barriers. Learn more here.
- August 18, 2009
The benefits and challenges of IT outsourcing in India, China, the Philippines and Vietnam range from pricing to intellectual property barriers. Learn more here.
- August 05, 2009
PPM software vendors are trying to address user concerns over pricing, resource allocation and calculating ROI. But have Microsoft SharePoint and Project already done the job?
- July 17, 2009
We’ve all heard about Obama’s promise for government transparency, but what about IT transparency? First, what is transparency? Transparency is basically defined as openness and accountability in ...
Sponsored by Citrix - The pandemic crisis has fundamentally changed how corporate culture is managed and has created a new need to focus on digital “wellness.” As remote work becomes the norm—in some cases, it’s how the bulk of work is done now—the digital experience becomes a key determinant of how corporate culture is demonstrated and the quality of the employee experience. See More
Sponsored by Forcepoint - Organizations of all sizes have been called upon to swiftly support remote work in order to safeguard the health of their workforce and local communities. As businesses are called upon to scale up remote work procedures for the physical safety of employees, IT teams must accelerate the adoption of technology that ensures their people and data are secure—without hurting productivity or morale. See More
Sponsored by Dell Technologies - We are at the beginning of a new decade, but some things never change. When it comes to cloud computing, security remains the number one priority for decision-makers across business, IT and cybersecurity functions. See More
Sponsored by Citrix - When the pandemic crisis hit, most IT organizations didn’t have a detailed plan for managing the move to what became, effectively, 100% remote work. The event was so extreme, broad, and unexpected that a crisis response was the only way to react. However, as we start to gain experience and understanding about how the short- to mid-term future might play out, the task for many IT organizations is to move from a crisis-driven approach toward remote work to an everyday operational model. See More
- July 01, 2009
Now that information security has the attention of the business, Gartner says, security needs to speak about risk in language the business can relate to. Here's how.
- June 02, 2009
From remote access solutions to telecom contracts, our list will help you identify gaps in your business continuity strategy and prepare for outages.
- May 14, 2009
Spend management software and cost transparency tools are being used by CIOs in enterprise organizations to identify savings in new areas. Learn how to use these tools here.
- May 07, 2009
Telecom providers will do whatever it takes to keep your business, even in a business downturn. And that’s not just lip service. Did you know that you can insist on a “business downturn” contract ...
- May 05, 2009
Are your disaster recovery and business continuity plans up to snuff for a swine flu pandemic? Find out what measures other CIOs are taking and what you can do today.
- April 29, 2009
Enterprises should marry their BPM and SOA efforts if they really want reuse -- and true business process improvement.
- April 07, 2009
Find out how two midmarket companies are successfully using collaboration tools and strategies to drive business outcomes.
- March 03, 2009
Many companies are implementing ITIL without considering the importance of an IT communications plan. Get expert advice on ways to target your IT communications for ITIL success.
- March 03, 2009
Cloud computing allows a firm to bring its call center in-house to improve customer service, plus integrate applications and provide executive dashboards. Here's how.
- February 05, 2009
Vendor management offices and standards bodies can help large organizations save money on IT purchasing and better manage vendor relations, both critical during a recession.
- February 04, 2009
Bad times always bring a rise in crime. But this economic recession is setting us up for a wave of cybercrime. The broken economy, combined with increased digitization as retail and operations move ...
- December 17, 2008
As layoffs rise, IT departments aren't being vigilant enough in disabling systems access and risk the ire of terminated employees.
- December 11, 2008
Countries like Mexico, Poland and Vietnam have strengthened their positions. Find out which countries round out the top 30.
- August 20, 2008
Conserving natural resources is fast morphing into sustainability risk management and growing beyond the IT department. Where does the CIO fit in?
- May 15, 2008
Hewlett-Packard puts database archiving in the hands of the business, courtesy of a visual design tool that can model apps and apply business rules. Improved XML makes it look like archived apps are at the ready.
- May 07, 2008
Data center construction comes with a host of tough problems. Finding the right place is challenge No. 1. Here are tips to help you vet your location.
- April 09, 2008
As operational technology and information technology converge in the workplace, should CIOs be controlling the whole shebang?
- February 12, 2008
To all those CIOs who refuse to embrace Facebook on the grounds that it's not a business tool: look a little closer.
- January 10, 2008
Microsoft's $1.2 billion acquisition bid for Fast Search reveals Microsoft's enterprise search strategy. CIOs will feel a jolt or two.
- January 02, 2008
SearchCIO.com editors take a look at controversial issues facing CIOs. Read them again, if for nothing else but to whet your appetite for a good argument.
- December 13, 2007
The latest numbers from staffing firm Robert Half Technology show hiring prospects dimming slightly, though certain skills (Windows administration) are hot.
- October 17, 2007
Offshore outsourcing can save money. Are the savings worth the security risks? Columnist Philip Alexander addresses security and data concerns CIOs should be aware of when sending work offshore.
- September 19, 2007
The 2008 budgeting season is here. Get the latest advice on how to avoid common pitfalls during the budget planning process.
- August 29, 2007
In his latest column, Brian Johnson offers tips and advice on how to coordinate the ITIL stakeholders in your organization to successfully meet business requirements by using an IT service design process.
- March 06, 2007
The CIOs of Chicago, Seattle and San Francisco talk about the goals of their high-profile municipal Wi-Fi projects and the challenges they faced along the way.
- February 21, 2007
Rather than driving a strategy focused on continuous improvement, CIOs need to be thinking about how they can use IT to give their employers that competitive edge.
- January 18, 2007
Experts say senior IT executives at TJX are most likely on the hot seat today after the retail giant revealed Wednesday a massive computer security breach.
- January 01, 2007
Companies implementing a configuration management process should review the general guidelines and best practices put together by ITIL consulting firm Pink Elephant.
- November 29, 2006
Existing business continuity plans will not protect a company during an avian flu pandemic, says a Gartner analyst. Business continuity plans assume a geographically specific disaster, while a pandemic will strike everywhere nearly simultaneously.
- November 21, 2006
When a blown electrical transformer left his data center in the dark and 30% of his company's employees cut off from their offices, CIO Richard Ridolfo put his new disaster recovery plan to the test.
- October 31, 2006
The budgeting process is often a very stressful time for IT executives, especially as they face continuing cost pressures and a need to show business value for their technology investments. Columnist James Champy offers advice on how to make ...
- September 20, 2006
HP's new All-in-One device lets users migrate data from a direct-attached Exchange server to networked storage in 10 steps. Experts say it could radically change storage for SMBs.
- August 30, 2006
Data warehouses have become mission-critical systems that help executives make daily business decisions. In his monthly column, BI expert Wayne Eckerson offers advice on how to effectively protect your data warehouse from any type of disaster.
- August 23, 2006
ITIL is most effective when not implemented "by the book." ITIL expert Brian Johnson discusses the practical and "less practical" approaches to successfully implementing ITIL into your organization.
- July 28, 2006
As Linux grows, choosing a version that fixes flaws quickly is critical. However, as Edmund X. DeJesus learned, some Linux distributions publish security fixes faster than others.
- July 25, 2006
Employee monitoring is on the rise as CIOs try to safeguard their company information and increase productivity. In his latest column, security expert Gary Miliefsky offers eight tips that every CIO should know about implementing and managing an ...
- June 27, 2006
Too many companies today don't have an accurate count of their assets, and therefore are underutilizing systems and being unproductive. A CMDB framework, used in support with an ITIL project, can provide databases and analysis tools to help IT ...
- May 03, 2006
When employees fail to follow business process, it can kill efficiency and hurt the bottom line. Don't assume your BPM solution is a cure-all.
- March 16, 2006
Performance dashboards can prove tremendously useful, but they aren't a quick fix warns columnist Wayne Eckerson.
- February 09, 2006
Ethics officers can help CIOs navigate the rising tide of compliance regulations. Find out how to make your case for one.
- January 26, 2006
Best Buy has transformed its supply chain from a high-volume distribution mechanism to a customer-facing operation that drives strategy as well as product.
- November 23, 2005
The Internet startup LegalMatch gave itself a makeover with a new CRM system that has clients feeling the love.
- November 02, 2005
The head of SAP's product management for small businesses said there are questions to ask before deciding between SAP Business One and All-in-One software.
- November 02, 2005
Program management takes project management to a new level -- by taking into consideration how the project will affect the rest of the organization and other operational processes. In this month's column, James Champy offers five essential program ...
- October 20, 2005
To avoid SOX trouble, every CIO should ask these five questions -- and every CEO should answer them.
- September 27, 2005
Do larger companies have an advantage over smaller ones in IT spending? The answer isn't what you think.
- September 21, 2005
Business intelligence (BI) tools have evolved over the years from simply delivering reports to leveraging advanced visualization techniques to quickly detect key patterns and trends. In his column, Wayne Eckerson discusses the evolution of BI.
- July 15, 2005
One of the challenges organizations often face as they initiate business continuity or disaster recovery planning is to reach consensus on precisely what they are trying to do. This requires identifying and closing any gap that may exist between the...
- July 12, 2005
Learn three key things that must happen for your business and its outsourcing capabilities to be successful.
- June 08, 2005
Most IT professionals want to develop new skills, do well and be rewarded with more pay and higher-level positions. Unfortunately, IT executives often don't do enough to help employees get there.
- May 09, 2005
When it comes to senior-ranking IT officers, a CIO by any other name can be confusing. Why do some companies balk at the notion of a CIO while others brag about it?
- April 18, 2005
The senior-ranking IT executive at Costco Wholesale Corp. got a real deal on outsourcing and empowered his IT staff members by allowing them to buy into it -- or not.
- October 26, 2004
Gartner says that good comminication skills, solid planning and knowing thyself are just some of the critical factors in launching a successful overseas outsourcing initiative.
- August 31, 2004
More than half of offshore deals wash up on the shores of failure. David Foote offers up a baker's dozen tips for ensuring success over there.
- August 09, 2004
There's good news for business users who have been waiting patiently to upgrade their PCs. PC shipments to businesses this year are expected increase by 12% from 2003, according to a recent study by Framingham, Mass.-based International Data Corp.
- May 26, 2004
Instant messaging is breaking into almost every corporation in same shape or form. This can lead to serious issues for companies subject to federal compliance.
- February 16, 2004
According to Meta Group research, offshore outsourcing is growing 20%-25% per annum, with little evidence of slowing. While most enterprises experience initial resistance, most technical issues are readily resolved and geopolitical risk is deemed ...
- December 12, 2003
This guide will help you learn the basics of SB-1386 and what you should do to be in compliance.
- November 17, 2003
Internal efficiency just isn't enough. According to researchers with InterUnity Group, IT demand management (ITDM) is what separates market leaders from market followers.
- November 12, 2003
Learn how Rent-a-Center leverages IT strategically, and how its internal communications system provides business value.
- September 08, 2003
For years, experts debated the age-old question: Are leaders born or made? Now they debate whether entrepeneurs are born or made. In an exclusive interview with Babson Executive Education Center, Herb Kelleher, chairman of Southwest Airlines, ...
- September 04, 2003
Offshore outsourcing is definitely "in," but don't rule out offshore insourcing (and don't call it "inshore offsourcing," as your tongue may be wont to do). Gartner analysts say there are times when you may want to take certain IT processes overseas...
- June 04, 2003
All assets -- physical, logical, and soft -- are important to successful IT service delivery. Once you can see them and how they relate to each other, you can model your infrastructure and better align service delivery to the needs of the enterprise.
- April 29, 2003
Looking to jump on the outsourcing bandwagon, or bandboat in this case, and take it overseas? There are ten things you may want to consider first.
- April 08, 2003
A recent Merrill Lynch survey of CIOs shows that most won't spend nearly as much money on IT consulting as they did last year -- mainly because consulting is seen as a discretionary expense, and these are times when money is just too tight for ...