- March 03, 2010
The open source community has a new addition: an enterprise-level, ITIL-aligned change management tool. Recently unveiled at the Pink Elephant IT Service Management Conference & Expo, ...
- March 03, 2010
Should CIOs have innovation strategies? We talk with Chevron's innovation specialist on how the energy giant discovers ingenuity and develops a corporate creative process.
- February 24, 2010
Performing an IT gap analysis can help your IT shop pinpoint gaps in its service delivery as a starting point in using the ITIL framework. Learn the eight questions to ask.
- February 17, 2010
How do you educate the business on the value of a business continuity plan before disaster strikes? Linking risks to business performance is key.
- February 03, 2010
How did CIO Sharon Gietl help The Doe Run Co. navigate budget cuts and layoffs? With a tiny PMO that is prioritizing projects across the enterprise.
Sponsored by Microsoft - After dealing with pandemic-induced changes to the workplace for more than half the year, many organizations’ leaders are convinced the future will require embracing a hybrid workplace: Employees will work in the office some days and from a remote location on others. And now that businesses have months of experience with work from home on top of years of experience with working on site, they know choosing the right technology for employees makes a big difference. See More
Sponsored by HPE - Organizations are increasingly turning to hybrid cloud as the platform of choice as they continue to respond to changing business conditions caused by the global COVID-19 pandemic. In addition to research by Hewlett Packard Enterprise (HPE) on cloud acceleration and remote work, a recent survey by KPMG sheds light specifically on the value of hybrid cloud. See More
Sponsored by Microsoft - With the shift to remote work caused by COVID-19, Security Operations Centers (SOCs) are under more pressure than ever, particularly with many SOC workers also working from home. Today’s reality is that SOCs have to embrace a new way of working in order to keep their analysts and admins effective and to ensure that morale doesn’t collapse under the weight of too much work and pressure. See More
Sponsored by Citrix - To meet a demand that arose overnight for supporting remote work on a massive scale, IT and security teams within organizations needed to act fast. At the beginning of the pandemic, they were stuck with the tools at hand. Typically, this included a VPN and basic anti-malware/antivirus software, which provided a level of protection that can only be described as “okay.” However, as attackers focused on the new vulnerabilities arising from remote work, organizations found they required much more protection. Since the attack surface increased, a cohesive approach to securing remote work became necessary. See More
- January 27, 2010
Enterprises are finding ways to use vendor contract management as a means to cut costs by renegotiating contracts down to the maintenance-clause and business-unit levels.
- January 26, 2010
Some CIO best practices held steady in the recession, while others have shifted. Test if you've kept up with these quizzes in our self-assessment guide for top IT professionals.
- January 05, 2010
Information security budgets in enterprise IT organizations will remain robust in 2010 compared with other IT spending areas. Learn more about budgeting for IT security.
- December 08, 2009
The vendor evaluation process can be very complex and time consuming. Get the latest resources for making informed decisions during your vendor evaluation process.
- November 10, 2009
Do you know the difference between BPA and BPM? Learn the importance of business process management and business process automation in our comparison.
- November 05, 2009
CIOs pursuing IT outsourcing deals can benefit from templates spelling out SLA and RFP best practices. Get links to some free IT outsourcing templates.
- October 22, 2009
Gartner's list of technologies that bear examination during the next three years show an agile, mobile, secure enterprise that can spot early warning signs and predict trends.
- October 15, 2009
Lean thinking in IT can improve customer satisfaction and business alignment and cut waste, as TransUnion, Harley-Davidson and Flextronics have found. Here's how.
- October 06, 2009
Need a hand in evaluating prospective vendors or managing your current crop? Here's a sampling of software vendor scorecards and requirements to help you create your own.
- October 01, 2009
When Barclays Global Investors and Wachovia invested in ITIL, they saw improved efficiencies and huge cost savings. Read their stories here.
- September 29, 2009
An accurate risk management assessment can save you millions. Learn how to create, upgrade or review a risk management process using our list of tools, calculators and resources.
- September 15, 2009
More mature IT shops are adopting ITIL v3's service portfolio management approach to better manage the service lifecycle and provide business-centric services to the organization.
- September 08, 2009
As a second wave of swine flu looms, we check in with James Seligman, CIO at the Centers for Disease Control and Prevention, on a CIO checklist for H1N1.
- September 03, 2009
IT business continuity plans for swine flu outbreaks focus on people and remote access issues. Here are experts' tips on what to include.
- September 02, 2009
ITSM and PPM are typically separate disciplines, but integrating them can increase visibility, help with budgeting and more. Learn more about this dynamic duo.
- September 01, 2009
Successful ITIL project leaders are using the Plan-Do-Check-Act cycle to ensure their teams stay motivated, follow the same processes and contribute innovative ideas.
- August 27, 2009
IT outsourcing pros and cons for Latin and South America range from time zone alignment and geographic proximity to a lack of vendors and language barriers. Learn more here.
- August 18, 2009
The benefits and challenges of IT outsourcing in India, China, the Philippines and Vietnam range from pricing to intellectual property barriers. Learn more here.
- August 05, 2009
PPM software vendors are trying to address user concerns over pricing, resource allocation and calculating ROI. But have Microsoft SharePoint and Project already done the job?
- July 17, 2009
We’ve all heard about Obama’s promise for government transparency, but what about IT transparency? First, what is transparency? Transparency is basically defined as openness and accountability in ...
- July 01, 2009
Now that information security has the attention of the business, Gartner says, security needs to speak about risk in language the business can relate to. Here's how.
- June 02, 2009
From remote access solutions to telecom contracts, our list will help you identify gaps in your business continuity strategy and prepare for outages.
- May 14, 2009
Spend management software and cost transparency tools are being used by CIOs in enterprise organizations to identify savings in new areas. Learn how to use these tools here.
- May 07, 2009
Telecom providers will do whatever it takes to keep your business, even in a business downturn. And that’s not just lip service. Did you know that you can insist on a “business downturn” contract ...
- May 05, 2009
Are your disaster recovery and business continuity plans up to snuff for a swine flu pandemic? Find out what measures other CIOs are taking and what you can do today.
- April 29, 2009
Enterprises should marry their BPM and SOA efforts if they really want reuse -- and true business process improvement.
- April 07, 2009
Find out how two midmarket companies are successfully using collaboration tools and strategies to drive business outcomes.
- March 03, 2009
Many companies are implementing ITIL without considering the importance of an IT communications plan. Get expert advice on ways to target your IT communications for ITIL success.
- February 18, 2009
These qualities of a leader during a recession show how CIOs can guide their organization in tough times, making the right IT budget cuts and inspiring employees.
- February 05, 2009
Vendor management offices and standards bodies can help large organizations save money on IT purchasing and better manage vendor relations, both critical during a recession.
- February 04, 2009
Bad times always bring a rise in crime. But this economic recession is setting us up for a wave of cybercrime. The broken economy, combined with increased digitization as retail and operations move ...
- December 17, 2008
As layoffs rise, IT departments aren't being vigilant enough in disabling systems access and risk the ire of terminated employees.
- December 11, 2008
Countries like Mexico, Poland and Vietnam have strengthened their positions. Find out which countries round out the top 30.
- August 20, 2008
Conserving natural resources is fast morphing into sustainability risk management and growing beyond the IT department. Where does the CIO fit in?
- May 15, 2008
Hewlett-Packard puts database archiving in the hands of the business, courtesy of a visual design tool that can model apps and apply business rules. Improved XML makes it look like archived apps are at the ready.
- May 07, 2008
Data center construction comes with a host of tough problems. Finding the right place is challenge No. 1. Here are tips to help you vet your location.
- April 09, 2008
As operational technology and information technology converge in the workplace, should CIOs be controlling the whole shebang?
- February 12, 2008
To all those CIOs who refuse to embrace Facebook on the grounds that it's not a business tool: look a little closer.
- January 10, 2008
Microsoft's $1.2 billion acquisition bid for Fast Search reveals Microsoft's enterprise search strategy. CIOs will feel a jolt or two.
- January 02, 2008
SearchCIO.com editors take a look at controversial issues facing CIOs. Read them again, if for nothing else but to whet your appetite for a good argument.
- October 17, 2007
Offshore outsourcing can save money. Are the savings worth the security risks? Columnist Philip Alexander addresses security and data concerns CIOs should be aware of when sending work offshore.
- August 29, 2007
In his latest column, Brian Johnson offers tips and advice on how to coordinate the ITIL stakeholders in your organization to successfully meet business requirements by using an IT service design process.
- March 06, 2007
The CIOs of Chicago, Seattle and San Francisco talk about the goals of their high-profile municipal Wi-Fi projects and the challenges they faced along the way.
- January 18, 2007
Experts say senior IT executives at TJX are most likely on the hot seat today after the retail giant revealed Wednesday a massive computer security breach.
- January 01, 2007
Companies implementing a configuration management process should review the general guidelines and best practices put together by ITIL consulting firm Pink Elephant.
- November 29, 2006
Existing business continuity plans will not protect a company during an avian flu pandemic, says a Gartner analyst. Business continuity plans assume a geographically specific disaster, while a pandemic will strike everywhere nearly simultaneously.
- November 21, 2006
When a blown electrical transformer left his data center in the dark and 30% of his company's employees cut off from their offices, CIO Richard Ridolfo put his new disaster recovery plan to the test.
- October 31, 2006
The budgeting process is often a very stressful time for IT executives, especially as they face continuing cost pressures and a need to show business value for their technology investments. Columnist James Champy offers advice on how to make ...
- September 20, 2006
HP's new All-in-One device lets users migrate data from a direct-attached Exchange server to networked storage in 10 steps. Experts say it could radically change storage for SMBs.
- August 30, 2006
Data warehouses have become mission-critical systems that help executives make daily business decisions. In his monthly column, BI expert Wayne Eckerson offers advice on how to effectively protect your data warehouse from any type of disaster.
- August 23, 2006
ITIL is most effective when not implemented "by the book." ITIL expert Brian Johnson discusses the practical and "less practical" approaches to successfully implementing ITIL into your organization.
- July 28, 2006
As Linux grows, choosing a version that fixes flaws quickly is critical. However, as Edmund X. DeJesus learned, some Linux distributions publish security fixes faster than others.
- July 25, 2006
Employee monitoring is on the rise as CIOs try to safeguard their company information and increase productivity. In his latest column, security expert Gary Miliefsky offers eight tips that every CIO should know about implementing and managing an ...
- June 27, 2006
Too many companies today don't have an accurate count of their assets, and therefore are underutilizing systems and being unproductive. A CMDB framework, used in support with an ITIL project, can provide databases and analysis tools to help IT ...
- May 03, 2006
When employees fail to follow business process, it can kill efficiency and hurt the bottom line. Don't assume your BPM solution is a cure-all.
- March 16, 2006
Performance dashboards can prove tremendously useful, but they aren't a quick fix warns columnist Wayne Eckerson.
- February 09, 2006
Ethics officers can help CIOs navigate the rising tide of compliance regulations. Find out how to make your case for one.
- January 26, 2006
Best Buy has transformed its supply chain from a high-volume distribution mechanism to a customer-facing operation that drives strategy as well as product.
- November 23, 2005
The Internet startup LegalMatch gave itself a makeover with a new CRM system that has clients feeling the love.
- November 02, 2005
The head of SAP's product management for small businesses said there are questions to ask before deciding between SAP Business One and All-in-One software.
- November 02, 2005
Program management takes project management to a new level -- by taking into consideration how the project will affect the rest of the organization and other operational processes. In this month's column, James Champy offers five essential program ...
- October 20, 2005
To avoid SOX trouble, every CIO should ask these five questions -- and every CEO should answer them.
- September 27, 2005
Do larger companies have an advantage over smaller ones in IT spending? The answer isn't what you think.
- September 21, 2005
Business intelligence (BI) tools have evolved over the years from simply delivering reports to leveraging advanced visualization techniques to quickly detect key patterns and trends. In his column, Wayne Eckerson discusses the evolution of BI.
- July 15, 2005
One of the challenges organizations often face as they initiate business continuity or disaster recovery planning is to reach consensus on precisely what they are trying to do. This requires identifying and closing any gap that may exist between the...
- July 12, 2005
Learn three key things that must happen for your business and its outsourcing capabilities to be successful.
- June 08, 2005
Most IT professionals want to develop new skills, do well and be rewarded with more pay and higher-level positions. Unfortunately, IT executives often don't do enough to help employees get there.
- May 09, 2005
When it comes to senior-ranking IT officers, a CIO by any other name can be confusing. Why do some companies balk at the notion of a CIO while others brag about it?
- April 18, 2005
The senior-ranking IT executive at Costco Wholesale Corp. got a real deal on outsourcing and empowered his IT staff members by allowing them to buy into it -- or not.
- October 26, 2004
Gartner says that good comminication skills, solid planning and knowing thyself are just some of the critical factors in launching a successful overseas outsourcing initiative.
- August 31, 2004
More than half of offshore deals wash up on the shores of failure. David Foote offers up a baker's dozen tips for ensuring success over there.
- August 09, 2004
There's good news for business users who have been waiting patiently to upgrade their PCs. PC shipments to businesses this year are expected increase by 12% from 2003, according to a recent study by Framingham, Mass.-based International Data Corp.
- May 26, 2004
Instant messaging is breaking into almost every corporation in same shape or form. This can lead to serious issues for companies subject to federal compliance.
- February 16, 2004
According to Meta Group research, offshore outsourcing is growing 20%-25% per annum, with little evidence of slowing. While most enterprises experience initial resistance, most technical issues are readily resolved and geopolitical risk is deemed ...
- December 12, 2003
This guide will help you learn the basics of SB-1386 and what you should do to be in compliance.
- November 17, 2003
Internal efficiency just isn't enough. According to researchers with InterUnity Group, IT demand management (ITDM) is what separates market leaders from market followers.
- November 12, 2003
Learn how Rent-a-Center leverages IT strategically, and how its internal communications system provides business value.
- September 08, 2003
For years, experts debated the age-old question: Are leaders born or made? Now they debate whether entrepeneurs are born or made. In an exclusive interview with Babson Executive Education Center, Herb Kelleher, chairman of Southwest Airlines, ...
- September 04, 2003
Offshore outsourcing is definitely "in," but don't rule out offshore insourcing (and don't call it "inshore offsourcing," as your tongue may be wont to do). Gartner analysts say there are times when you may want to take certain IT processes overseas...
- June 04, 2003
All assets -- physical, logical, and soft -- are important to successful IT service delivery. Once you can see them and how they relate to each other, you can model your infrastructure and better align service delivery to the needs of the enterprise.
- April 29, 2003
Looking to jump on the outsourcing bandwagon, or bandboat in this case, and take it overseas? There are ten things you may want to consider first.
- April 08, 2003
A recent Merrill Lynch survey of CIOs shows that most won't spend nearly as much money on IT consulting as they did last year -- mainly because consulting is seen as a discretionary expense, and these are times when money is just too tight for ...