- March 09, 2012
A unified communications strategy where workers are empowered to make decisions comes up against management's need to control.
- March 03, 2012
We're feeling a little vulnerable this week. Maybe it's because our cache of tech bits is a little heavy on security issues.
- February 28, 2012
Social networking, cloud computing and mobile technology create business opportunities. But data loss statistics show these advances create risks too.
- February 24, 2012
The next time your CIO pals clam up about business analytics, watch out. They're on to something. You should be too.
- February 24, 2012
Tidbits of news and analysis from the week that was, including another manipulation of big data, three steps to becoming the CIO you know you are and one mobile device that might give you headaches.
Sponsored by Citrix - For organizations of every type, improving and optimizing the employee experience (EX) has become a top priority. Among the many benefits this brings, the most obvious is that a better EX improves business results. However, it is much more than that now. See More
Sponsored by Forcepoint - Organizations of all sizes have been called upon to swiftly support remote work in order to safeguard the health of their workforce and local communities. As businesses are called upon to scale up remote work procedures for the physical safety of employees, IT teams must accelerate the adoption of technology that ensures their people and data are secure—without hurting productivity or morale. See More
Sponsored by DellEMC - We are at the beginning of a new decade, but some things never change. When it comes to cloud computing, security remains the number one priority for decision-makers across business, IT and cybersecurity functions. See More
Sponsored by Citrix - Being able to work from anywhere has always been prized by employees. According to a recent CEBR study, 69% of employees reported that workplace flexibility improves their job satisfaction. And almost two-thirds said that it improves their professional development. See More
- February 21, 2012
As CIOs take on new roles, they are finding new uses for mission-critical systems -- and that in turn is making their role more business-critical.
- February 15, 2012
A lack of technology leadership training specific to the CIO position leaves the up-and-comers fending for themselves.
- February 14, 2012
A roundup of items you might have missed from around the Web, including Steve Jobs' high school GPA and a possible storm over cloud privacy in the EU.
- February 09, 2012
If you've been hitting the snooze button on Windows 7 migration, it's time to wake up -- you're already late.
- February 08, 2012
TechTarget asked 2,642 IT professionals and business analysts around the world for their IT forecasts for 2012. The direction of IT budgets and the technologies getting attention may surprise.
- February 07, 2012
The view of BI as an enterprise-wide system similar to ERP is giving way to a more tactical, "disaggregated" approach based on analytics apps.
- February 01, 2012
Can CIOs learn anything from a security campaign launched by the military more than 60 years ago?
- January 31, 2012
For Owens Corning CIO David Johns, a shared services model is key to a low-cost, high-value IT and business services delivery strategy.
- January 31, 2012
Last week I wrote about the transformation of banking services into products. This week I want to discuss different types of services--shared services. One of the first technology news stories I ...
- January 23, 2012
The CIO role is stretching further into the outer limits of the "extended enterprise."
- January 19, 2012
How IT shops are changing and whom CIOs need to hire are big topics in the age of cloud and mobility. Should consumer advocates be on the list?
- January 12, 2012
There's no easy way to prove the value of technology investments, but smart CIOs are finding new ones -- and smarter still, being proactive about it.
- January 05, 2012
The IT services-broker model might be good for your business, but one CIO cautions against letting the label define your role.
- January 05, 2012
Has technology advanced to the point that some endpoint security tools -- and the staff needed to support them -- will go away?
- December 23, 2011
A bill limiting overtime pay for IT workers is one more example of politicians putting corporate interests ahead of individual workers, opponents say.
- December 21, 2011
IT leaders are positioning themselves as facilitators or IT services brokers rather than as the managers and mainframe minders of yore.
- December 16, 2011
To be executive material for the CIO job these days, you'll need more than a well-cut suit.
- December 15, 2011
Mark Twain is attributed with the saying, "There are three kinds of lies: lies, damned lies and statistics." Any CIO faced with a meaningless key performance indicator (KPI) scorecard ...
- December 13, 2011
Managing change can be the hardest part of IT's job. One CIO has a strategy to manage change that hinges on using both hemispheres of the brain.
- December 13, 2011
CIOs are turning to application portals to meet mobile needs while protecting corporate IT policies.
- December 12, 2011
Shadow IT should be a serious concern for all CIOs in an age of self-service technology. Here's how to get a grip on it.
- December 08, 2011
Enterprise apps are carrying millions of dollars in technical debt, one study says. CIOs need to zero in on the mistakes that could level their companies.
- November 18, 2011
Who says enterprise architecture frameworks are worse than useless? Vivek Kundra, that's who. The former CIO of the United States made a blistering case against enterprise architecture in his ...
- November 17, 2011
A growing segment of SaaS solutions targets industry-specific needs and mission-critical business functions.
- November 04, 2011
We have been exploring how CIOs need to approach millennials in the workplace -- especially how members of that generation interact with technology. Indeed, millennials get the credit for cutting ...
- October 12, 2011
AT&T CIO Thaddeus Arroyo has built an innovation ecosystem that operates on four levels and where managing innovation is about continuous improvement.
- October 06, 2011
Kraft Foods' push to become a more virtual, digital enterprise is driven by savings on hard costs and a lot of marketing know-how.
- September 28, 2011
One option in data center cooling allows servers to be immersed in liquid, potentially reducing cooling energy by 90%.
- September 27, 2011
General Electric Co. turned to Agile practices to revamp software development in its Energy division. Now Agile is making its way across the company.
- September 08, 2011
Choosing the right IT services to deliver is the foundation of a winning IT Service Management strategy. ITIL chief architect Sharon Taylor explains.
- August 17, 2011
Companies that already have installed virtual desktops are considered trailblazers even now, and the technology wasn't fully baked back in 2008 when Dustin Fennell, CIO at Scottsdale Community ...
- July 13, 2011
Cloud computing is just one of three technologies shaping the IT organization of the future and the role of the CIO.
- July 12, 2011
The IT organization of the future is shifting to become not only a business but also a part of an integrated business services organization.
- June 27, 2011
Setting social media policies is a tricky and potentially costly process that varies widely based on an industry's regulatory requirements.
- June 15, 2011
IT's status quo will be toppled by the need for speed and tech-savvy employees. Here's what's vital for operating the IT organization of the future.
- June 09, 2011
New York Life Retirement Plan Services' CIO and CEO discuss the changing role of the IT organization, and why social media is topping their agenda.
- June 01, 2011
PURE, a small insurance provider, is fueling growth on the back of outsourcing services and cloud computing, and with a clear vision of IT innovation.
- May 31, 2011
Sentiment analysis tools are creating a kind of customer intelligence that online marketers are finding beats traditional market research.
- May 25, 2011
Learn how an air space analysis system helped Wells Fargo CIOs avoid technology integration disasters during the merger with Wachovia.
- May 24, 2011
Post-Wells Fargo and Wachovia merger, the CIOs offer a look at a technology integration strategy driven by the need to convert 70 million customers.
- March 30, 2011
CIOs focused on continuously improving their IT products and services might want to heed the lessons of now-defunct market leaders who got upended by disruptive innovation.
- March 08, 2011
Faced with a chaotic mix of cloud services, IT execs now must sort through a crowd of cloud brokers that claim to minimize risks and improve interoperability.
- January 05, 2011
When should a CIO on the job market start lying about his or her age? Or, to put a finer point on the question, hiding one's age? For one of the headhunters I consulted on a story this week about ...
- December 22, 2010
Knowing what not to outsource is not always as obvious as it seems, according to sourcing experts. Here are six questions to help you build an effective outsourcing strategy.
- December 14, 2010
Pick an agile project management path based on scope, schedule or budget to set project boundaries and keep release dates on track.
- December 10, 2010
When one of Mark Bowker’s clients went to do an IT asset inventory, they couldn’t count how many virtual machines they had … because they couldn’t see them. Bowker, an analyst with Enterprise ...
- November 17, 2010
Enterprise collaboration platforms aim to add a social layer to work apps. This story, the second of two about such platforms, offers a market overview and vendor selection advice.
- November 16, 2010
Forget about pushing people to use wikis and blogs. The rush is on to build enterprise collaboration platforms that pull social networking into every workstation.
- November 03, 2010
Business process transformation succeeds best in IT organizations emphasizing collaboration and real-time analysis. Learn how IT can bring transformation to the lines of business.
- October 13, 2010
At the Forrester CIO Forum, a health care COO tells CIOs how he is using IT innovation to transform the business. The keys? BIACs, COEs and focusing on the bottom line.
- October 06, 2010
Explosives maker Austin Powder played with virtualization, and an idea for its business continuity and disaster recovery planning ignited: Make HQ a hot site for remote offices.
- September 30, 2010
CIOs like Ed Bell caution that business process automation success doesn't necessarily hail from the process of automation or the BPM tool, but rather from an understanding of the desired business outcome.
- September 01, 2010
Public and private cloud computing have penetrated enterprises, forcing IT to develop a plan for managing two distinct service-delivery models.
- September 01, 2010
The IT service catalog is a linchpin of ITSM, but is hard to create and manage. Here an expert advises where to begin, what to avoid and why CIOs should make a catalog a priority.
- August 11, 2010
Learn how other organizations tackle gap analysis, from software projects to IT portfolio assessments, in this list of sample gap analysis templates.
- August 06, 2010
What's data fungibility have to do with delivering business insight? No, really, I'm asking. According to Burton Group analyst Lyn Robison, one reason CIOs are struggling to deliver business ...
- August 04, 2010
CIOs are taking a hybrid approach to the creation of IT and corporate business services, repurposing existing technology and adding new service delivery methods.
- August 03, 2010
CIOs are in a prime position to shape new IT business services and shepherd the enterprise into new markets.
- July 22, 2010
Formal data governance programs are still the exception rather than the rule. Learn why your organization needs one, plus five preconditions necessary to ensure success.
- July 08, 2010
IT chargeback is being put to the test by cloud computing. Which metrics can be used to charge business units for IaaS, PaaS and SaaS?
- July 07, 2010
Enterprise master data management is a big task. Some CIOs are finding quick wins by starting MDM within their business intelligence efforts. For others? It's a no-win.
- July 01, 2010
Agile projects can mingle Scrum and waterfall approaches, but proceed with caution. Program managers share agile best practices and pitfalls.
- June 16, 2010
There is no clear-cut path for IT to follow when it comes to business service development. CIOs and experts share their dos and don'ts.
- May 24, 2010
I'm still recovering from last night's LOST series finale. I thought it really fit with the themes of the show, but I know a lot of people weren't happy with the outcome. Your thoughts? Besides ...
- May 13, 2010
Before the dust settles from an erupting volcano in Iceland, business continuity managers need to take a close look at their business continuity plans, starting with their supply chain.
- April 27, 2010
Gartner Inc. rates IBM's, Microsoft's, Oracle's and SAP's capabilities as business intelligence vendors, from BI platform functions to strategy.
- April 14, 2010
How well do you know your IT project stakeholders? A better relationship with your stakeholders can vastly improve project success rates and overall IT/business communications.
- March 25, 2010
I recently was asked to participate in a panel discussion about the importance of communication in IT innovation at the Olin Innovation Lab, an annual event at the Olin College of Engineering in ...
- March 11, 2010
IT infrastructure outsourcing and multisourcing benefit when enterprise and vendor have a strong IT Infrastructure Library framework. Learn how to align IT outsourcing and ITIL.
- March 10, 2010
Robert Kaplan, author of the balanced scorecard, talks about agile business, risk management and predictive analysis in this Q&A.
- March 03, 2010
The open source community has a new addition: an enterprise-level, ITIL-aligned change management tool. Recently unveiled at the Pink Elephant IT Service Management Conference & Expo, ...
- March 03, 2010
Should CIOs have innovation strategies? We talk with Chevron's innovation specialist on how the energy giant discovers ingenuity and develops a corporate creative process.
- February 24, 2010
Performing an IT gap analysis can help your IT shop pinpoint gaps in its service delivery as a starting point in using the ITIL framework. Learn the eight questions to ask.
- February 17, 2010
How do you educate the business on the value of a business continuity plan before disaster strikes? Linking risks to business performance is key.
- February 03, 2010
How did CIO Sharon Gietl help The Doe Run Co. navigate budget cuts and layoffs? With a tiny PMO that is prioritizing projects across the enterprise.
- January 27, 2010
Enterprises are finding ways to use vendor contract management as a means to cut costs by renegotiating contracts down to the maintenance-clause and business-unit levels.
- January 26, 2010
Some CIO best practices held steady in the recession, while others have shifted. Test if you've kept up with these quizzes in our self-assessment guide for top IT professionals.
- January 20, 2010
Agile IT can be realized with IT services management best practices and project portfolio management, but IT leaders need to clean house first.
- January 05, 2010
Information security budgets in enterprise IT organizations will remain robust in 2010 compared with other IT spending areas. Learn more about budgeting for IT security.
- December 08, 2009
The vendor evaluation process can be very complex and time consuming. Get the latest resources for making informed decisions during your vendor evaluation process.
- November 10, 2009
Do you know the difference between BPA and BPM? Learn the importance of business process management and business process automation in our comparison.
- November 06, 2009
Verizon's first Android phones, the Droid Eris by HTC and Motorola Droid, are being released today. The commercials highlight a string of new features not currently available on some other ...
- November 05, 2009
CIOs pursuing IT outsourcing deals can benefit from templates spelling out SLA and RFP best practices. Get links to some free IT outsourcing templates.
- October 22, 2009
Gartner's list of technologies that bear examination during the next three years show an agile, mobile, secure enterprise that can spot early warning signs and predict trends.
- October 15, 2009
Lean thinking in IT can improve customer satisfaction and business alignment and cut waste, as TransUnion, Harley-Davidson and Flextronics have found. Here's how.
- October 06, 2009
Need a hand in evaluating prospective vendors or managing your current crop? Here's a sampling of software vendor scorecards and requirements to help you create your own.
- October 01, 2009
When Barclays Global Investors and Wachovia invested in ITIL, they saw improved efficiencies and huge cost savings. Read their stories here.
- September 29, 2009
An accurate risk management assessment can save you millions. Learn how to create, upgrade or review a risk management process using our list of tools, calculators and resources.
- September 15, 2009
More mature IT shops are adopting ITIL v3's service portfolio management approach to better manage the service lifecycle and provide business-centric services to the organization.
- September 08, 2009
As a second wave of swine flu looms, we check in with James Seligman, CIO at the Centers for Disease Control and Prevention, on a CIO checklist for H1N1.
- September 03, 2009
Servers are still prime virtualization candidates, but CIOs are also looking at desktop and storage virtualization and tweaking virtualization technologies for project testing.
- September 03, 2009
IT business continuity plans for swine flu outbreaks focus on people and remote access issues. Here are experts' tips on what to include.
- September 02, 2009
ITSM and PPM are typically separate disciplines, but integrating them can increase visibility, help with budgeting and more. Learn more about this dynamic duo.
- September 01, 2009
Successful ITIL project leaders are using the Plan-Do-Check-Act cycle to ensure their teams stay motivated, follow the same processes and contribute innovative ideas.
- August 27, 2009
IT outsourcing pros and cons for Latin and South America range from time zone alignment and geographic proximity to a lack of vendors and language barriers. Learn more here.