- January 31, 2012
For Owens Corning CIO David Johns, a shared services model is key to a low-cost, high-value IT and business services delivery strategy.
- January 31, 2012
Last week I wrote about the transformation of banking services into products. This week I want to discuss different types of services--shared services. One of the first technology news stories I ...
- January 23, 2012
The CIO role is stretching further into the outer limits of the "extended enterprise."
- January 19, 2012
How IT shops are changing and whom CIOs need to hire are big topics in the age of cloud and mobility. Should consumer advocates be on the list?
- January 12, 2012
There's no easy way to prove the value of technology investments, but smart CIOs are finding new ones -- and smarter still, being proactive about it.
Sponsored by HPE - IT is at an inflection point. The combination of cloud computing, exponential data growth and artificial intelligence is forcing organizations to fundamentally change how they manage data and infrastructure across the board, with particular regard to storage. The imperative is to shift away from the concept of managing storage and instead focus on how to unleash the power of your data to accelerate digital transformation. See More
Sponsored by Dell Technologies - Flexible IT is the path to greater business agility, easy-to-consume cloud consumption models, improved application performance, greater business continuity and reduced IT complexity. As a future-proofed model for IT modernization, Flexible IT brings tangible benefits to organizations today. See More
Sponsored by Citrix - The move to remote and hybrid work, coupled with the natural growth in the use of digital systems by employees, has substantially increased the threat surface organizations must protect. And as the threat surface has expanded, the number of new, innovative and more virulent cyber threats has increased, with most of them aimed directly at employees. As recent attacks against JBS Packing, Colonial Pipeline and others have shown, security must be improved, starting at the employee level. See More
Sponsored by Microsoft - The ability to quickly and accurately leverage insights and intelligence is becoming more and more critical for organizations looking to create personalized and differentiated experiences for customers, employees and everyone else across their supply chains and ecosystems. See More
- January 05, 2012
Has technology advanced to the point that some endpoint security tools -- and the staff needed to support them -- will go away?
- January 05, 2012
The IT services-broker model might be good for your business, but one CIO cautions against letting the label define your role.
- December 23, 2011
A bill limiting overtime pay for IT workers is one more example of politicians putting corporate interests ahead of individual workers, opponents say.
- December 21, 2011
IT leaders are positioning themselves as facilitators or IT services brokers rather than as the managers and mainframe minders of yore.
- December 16, 2011
To be executive material for the CIO job these days, you'll need more than a well-cut suit.
- December 15, 2011
Mark Twain is attributed with the saying, "There are three kinds of lies: lies, damned lies and statistics." Any CIO faced with a meaningless key performance indicator (KPI) scorecard ...
- December 13, 2011
Managing change can be the hardest part of IT's job. One CIO has a strategy to manage change that hinges on using both hemispheres of the brain.
- December 13, 2011
CIOs are turning to application portals to meet mobile needs while protecting corporate IT policies.
- December 12, 2011
Shadow IT should be a serious concern for all CIOs in an age of self-service technology. Here's how to get a grip on it.
- December 08, 2011
Enterprise apps are carrying millions of dollars in technical debt, one study says. CIOs need to zero in on the mistakes that could level their companies.
- November 18, 2011
Who says enterprise architecture frameworks are worse than useless? Vivek Kundra, that's who. The former CIO of the United States made a blistering case against enterprise architecture in his ...
- November 17, 2011
A growing segment of SaaS solutions targets industry-specific needs and mission-critical business functions.
- September 27, 2011
General Electric Co. turned to Agile practices to revamp software development in its Energy division. Now Agile is making its way across the company.
- September 08, 2011
Choosing the right IT services to deliver is the foundation of a winning IT Service Management strategy. ITIL chief architect Sharon Taylor explains.
- August 17, 2011
Companies that already have installed virtual desktops are considered trailblazers even now, and the technology wasn't fully baked back in 2008 when Dustin Fennell, CIO at Scottsdale Community ...
- July 13, 2011
Cloud computing is just one of three technologies shaping the IT organization of the future and the role of the CIO.
- July 12, 2011
The IT organization of the future is shifting to become not only a business but also a part of an integrated business services organization.
- June 27, 2011
Setting social media policies is a tricky and potentially costly process that varies widely based on an industry's regulatory requirements.
- June 15, 2011
IT's status quo will be toppled by the need for speed and tech-savvy employees. Here's what's vital for operating the IT organization of the future.
- June 09, 2011
New York Life Retirement Plan Services' CIO and CEO discuss the changing role of the IT organization, and why social media is topping their agenda.
- May 25, 2011
Learn how an air space analysis system helped Wells Fargo CIOs avoid technology integration disasters during the merger with Wachovia.
- March 30, 2011
CIOs focused on continuously improving their IT products and services might want to heed the lessons of now-defunct market leaders who got upended by disruptive innovation.
- March 29, 2011
IT innovation is what happens when there's no money for new equipment but plenty of fresh ideas emanating from all parts of the business.
- March 22, 2011
CIOs are looking for ways to say yes to the iPad in the enterprise, despite the technological and cultural challenges associated with new mobile devices.
- March 08, 2011
Faced with a chaotic mix of cloud services, IT execs now must sort through a crowd of cloud brokers that claim to minimize risks and improve interoperability.
- February 01, 2011
The never-ending quest to cut IT costs is opening up new IT offshoring markets. Here are a look at Gartner's latest assessment and a new index from IT advisory firm TPI Inc.
- January 24, 2011
See how IT salaries stack up by title and vertical industry, as well as what your peers expect to make in 2011, in this guide to SearchCIO.com's CIO Salary and Careers Survey.
- December 22, 2010
Knowing what not to outsource is not always as obvious as it seems, according to sourcing experts. Here are six questions to help you build an effective outsourcing strategy.
- December 14, 2010
Pick an agile project management path based on scope, schedule or budget to set project boundaries and keep release dates on track.
- December 10, 2010
When one of Mark Bowker’s clients went to do an IT asset inventory, they couldn’t count how many virtual machines they had … because they couldn’t see them. Bowker, an analyst with Enterprise ...
- November 17, 2010
Enterprise collaboration platforms aim to add a social layer to work apps. This story, the second of two about such platforms, offers a market overview and vendor selection advice.
- November 16, 2010
Forget about pushing people to use wikis and blogs. The rush is on to build enterprise collaboration platforms that pull social networking into every workstation.
- November 03, 2010
Business process transformation succeeds best in IT organizations emphasizing collaboration and real-time analysis. Learn how IT can bring transformation to the lines of business.
- October 12, 2010
A proliferation of mobile devices in the enterprise forces CIOs to reassess policies, budgets and backups for mobile data security.
- September 16, 2010
There's no turning back mobile devices' invasion of the enterprise. CIOs need to put mobile phone security policies in place to control these uninvited guests.
- September 01, 2010
The IT service catalog is a linchpin of ITSM, but is hard to create and manage. Here an expert advises where to begin, what to avoid and why CIOs should make a catalog a priority.
- August 11, 2010
Learn how other organizations tackle gap analysis, from software projects to IT portfolio assessments, in this list of sample gap analysis templates.
- August 06, 2010
What's data fungibility have to do with delivering business insight? No, really, I'm asking. According to Burton Group analyst Lyn Robison, one reason CIOs are struggling to deliver business ...
- August 04, 2010
CIOs are taking a hybrid approach to the creation of IT and corporate business services, repurposing existing technology and adding new service delivery methods.
- August 03, 2010
CIOs are in a prime position to shape new IT business services and shepherd the enterprise into new markets.
- July 22, 2010
Formal data governance programs are still the exception rather than the rule. Learn why your organization needs one, plus five preconditions necessary to ensure success.
- July 08, 2010
IT chargeback is being put to the test by cloud computing. Which metrics can be used to charge business units for IaaS, PaaS and SaaS?
- July 07, 2010
Enterprise master data management is a big task. Some CIOs are finding quick wins by starting MDM within their business intelligence efforts. For others? It's a no-win.
- July 01, 2010
Agile projects can mingle Scrum and waterfall approaches, but proceed with caution. Program managers share agile best practices and pitfalls.
- June 16, 2010
There is no clear-cut path for IT to follow when it comes to business service development. CIOs and experts share their dos and don'ts.
- May 13, 2010
Before the dust settles from an erupting volcano in Iceland, business continuity managers need to take a close look at their business continuity plans, starting with their supply chain.
- March 25, 2010
I recently was asked to participate in a panel discussion about the importance of communication in IT innovation at the Olin Innovation Lab, an annual event at the Olin College of Engineering in ...
- March 03, 2010
The open source community has a new addition: an enterprise-level, ITIL-aligned change management tool. Recently unveiled at the Pink Elephant IT Service Management Conference & Expo, ...
- March 03, 2010
Should CIOs have innovation strategies? We talk with Chevron's innovation specialist on how the energy giant discovers ingenuity and develops a corporate creative process.
- February 24, 2010
Performing an IT gap analysis can help your IT shop pinpoint gaps in its service delivery as a starting point in using the ITIL framework. Learn the eight questions to ask.
- February 17, 2010
How do you educate the business on the value of a business continuity plan before disaster strikes? Linking risks to business performance is key.
- February 03, 2010
How did CIO Sharon Gietl help The Doe Run Co. navigate budget cuts and layoffs? With a tiny PMO that is prioritizing projects across the enterprise.
- January 27, 2010
Enterprises are finding ways to use vendor contract management as a means to cut costs by renegotiating contracts down to the maintenance-clause and business-unit levels.
- January 26, 2010
Some CIO best practices held steady in the recession, while others have shifted. Test if you've kept up with these quizzes in our self-assessment guide for top IT professionals.
- January 05, 2010
Information security budgets in enterprise IT organizations will remain robust in 2010 compared with other IT spending areas. Learn more about budgeting for IT security.
- December 08, 2009
The vendor evaluation process can be very complex and time consuming. Get the latest resources for making informed decisions during your vendor evaluation process.
- November 10, 2009
Do you know the difference between BPA and BPM? Learn the importance of business process management and business process automation in our comparison.
- November 05, 2009
CIOs pursuing IT outsourcing deals can benefit from templates spelling out SLA and RFP best practices. Get links to some free IT outsourcing templates.
- October 22, 2009
Gartner's list of technologies that bear examination during the next three years show an agile, mobile, secure enterprise that can spot early warning signs and predict trends.
- October 06, 2009
Need a hand in evaluating prospective vendors or managing your current crop? Here's a sampling of software vendor scorecards and requirements to help you create your own.
- October 01, 2009
When Barclays Global Investors and Wachovia invested in ITIL, they saw improved efficiencies and huge cost savings. Read their stories here.
- September 29, 2009
An accurate risk management assessment can save you millions. Learn how to create, upgrade or review a risk management process using our list of tools, calculators and resources.
- September 15, 2009
More mature IT shops are adopting ITIL v3's service portfolio management approach to better manage the service lifecycle and provide business-centric services to the organization.
- September 02, 2009
ITSM and PPM are typically separate disciplines, but integrating them can increase visibility, help with budgeting and more. Learn more about this dynamic duo.
- September 01, 2009
Successful ITIL project leaders are using the Plan-Do-Check-Act cycle to ensure their teams stay motivated, follow the same processes and contribute innovative ideas.
- August 27, 2009
IT outsourcing pros and cons for Latin and South America range from time zone alignment and geographic proximity to a lack of vendors and language barriers. Learn more here.
- August 18, 2009
The benefits and challenges of IT outsourcing in India, China, the Philippines and Vietnam range from pricing to intellectual property barriers. Learn more here.
- August 05, 2009
PPM software vendors are trying to address user concerns over pricing, resource allocation and calculating ROI. But have Microsoft SharePoint and Project already done the job?
- July 17, 2009
We’ve all heard about Obama’s promise for government transparency, but what about IT transparency? First, what is transparency? Transparency is basically defined as openness and accountability in ...
- July 01, 2009
Now that information security has the attention of the business, Gartner says, security needs to speak about risk in language the business can relate to. Here's how.
- June 02, 2009
From remote access solutions to telecom contracts, our list will help you identify gaps in your business continuity strategy and prepare for outages.
- May 07, 2009
Telecom providers will do whatever it takes to keep your business, even in a business downturn. And that’s not just lip service. Did you know that you can insist on a “business downturn” contract ...
- April 29, 2009
Enterprises should marry their BPM and SOA efforts if they really want reuse -- and true business process improvement.
- April 07, 2009
Find out how two midmarket companies are successfully using collaboration tools and strategies to drive business outcomes.
- March 03, 2009
Many companies are implementing ITIL without considering the importance of an IT communications plan. Get expert advice on ways to target your IT communications for ITIL success.
- February 18, 2009
These qualities of a leader during a recession show how CIOs can guide their organization in tough times, making the right IT budget cuts and inspiring employees.
- February 05, 2009
Vendor management offices and standards bodies can help large organizations save money on IT purchasing and better manage vendor relations, both critical during a recession.
- February 04, 2009
Bad times always bring a rise in crime. But this economic recession is setting us up for a wave of cybercrime. The broken economy, combined with increased digitization as retail and operations move ...
- December 17, 2008
As layoffs rise, IT departments aren't being vigilant enough in disabling systems access and risk the ire of terminated employees.
- December 11, 2008
Countries like Mexico, Poland and Vietnam have strengthened their positions. Find out which countries round out the top 30.
- August 20, 2008
Conserving natural resources is fast morphing into sustainability risk management and growing beyond the IT department. Where does the CIO fit in?
- May 15, 2008
Hewlett-Packard puts database archiving in the hands of the business, courtesy of a visual design tool that can model apps and apply business rules. Improved XML makes it look like archived apps are at the ready.
- May 07, 2008
Data center construction comes with a host of tough problems. Finding the right place is challenge No. 1. Here are tips to help you vet your location.
- April 09, 2008
As operational technology and information technology converge in the workplace, should CIOs be controlling the whole shebang?
- February 12, 2008
To all those CIOs who refuse to embrace Facebook on the grounds that it's not a business tool: look a little closer.
- January 10, 2008
Microsoft's $1.2 billion acquisition bid for Fast Search reveals Microsoft's enterprise search strategy. CIOs will feel a jolt or two.
- January 02, 2008
SearchCIO.com editors take a look at controversial issues facing CIOs. Read them again, if for nothing else but to whet your appetite for a good argument.
- October 17, 2007
Offshore outsourcing can save money. Are the savings worth the security risks? Columnist Philip Alexander addresses security and data concerns CIOs should be aware of when sending work offshore.
- August 29, 2007
In his latest column, Brian Johnson offers tips and advice on how to coordinate the ITIL stakeholders in your organization to successfully meet business requirements by using an IT service design process.
- March 06, 2007
The CIOs of Chicago, Seattle and San Francisco talk about the goals of their high-profile municipal Wi-Fi projects and the challenges they faced along the way.
- January 18, 2007
Experts say senior IT executives at TJX are most likely on the hot seat today after the retail giant revealed Wednesday a massive computer security breach.