Return on investment

  • June 16, 2005 16 Jun'05

    CRM any way you want it

    Buy, rent, rent-to-own -- the options for CRM software pricing continue to expand. Still, buyers should keep their eye on the total cost of ownership.

  • June 16, 2005 16 Jun'05

    VoIP more than hype

    Using VoIP is now as much about improving the customer experience as it is about cutting costs. Some contact centers are learning why.

  • June 14, 2005 14 Jun'05

    A dangerous gap: End users vs. executives

    End users are fed up with IT execs who say one thing and do another.

  • June 02, 2005 02 Jun'05

    Say yes to blogging

    Is blogging a fad? Our columnist explains why midmarket organizations should start blogging.

  • May 20, 2005 20 May'05

    CIO Conversation: UPS VP Dave Barnes

    Learn how UPS CIO Dave Barnes approaches IT and business strategy alignment, as well as supply chain management issues.

  • May 17, 2005 17 May'05

    CIO Conversation: Avnet's Ed Kamins

    Avnet CIO Ed Kamins discusses reinventing the IT department to focus on the bottom line.

  • May 03, 2005 03 May'05

    Quantrix takes on Excel

    Romco CFO Craig Burket found a simple cure for all those Excel headaches.

  • April 25, 2005 25 Apr'05

    Small studios thinking big with SAP

    Lions Gate Entertainment CIO Leo Collins had a choice to make -- settle for lackluster midmarket offerings or test a new blockbuster SAP product.

  • March 31, 2005 31 Mar'05

    A CIO conversation: NNSA's Linda Wilbanks

    Linda Wilbanks, CIO of the National Nuclear Security Administration, discusses how she keeps learning on the job -- and how something called earned value management keeps her on track.

  • March 21, 2005 21 Mar'05

    The ROI of server consolidation

    It might be a quick route to lowering your TCO, but server consolidation comes in various forms --and IT managers need to know the pros and cons before choosing a consolidation path.

  • February 07, 2005 07 Feb'05

    VoIP: What you don't know could hurt you

    Most big cost savings promised by VoIP vendors quickly fade away, but VoIP technology can help your organization shine.

  • January 06, 2005 06 Jan'05

    Deloitte: Value, compliance among top 10 challenges for CIOs

    Deloitte consultants have found 10 challenges and opportunities are most pressing for CIOs in 2005. They've also found that the CIO has become an essential part of the executive suite.

  • December 22, 2004 22 Dec'04

    2005 predictions for ROI, open source, CRM and more

    SearchCIO's ROI and IT investment expert, Rebecca Wettemann, offers her predictions of the IT market for the coming year.

  • December 22, 2004 22 Dec'04

    IT budgeting and ROI predictions for 2005's ROI and IT investment expert, Tom Pisello, offers up his predictions for 2005.

  • November 18, 2004 18 Nov'04

    IT spending, value top agenda at AMR Conference

    Slight increases in IT spending, higher capabilities at offshore IT outsourcers and wringing more value from IT were themes at AMR's 18th Annual Fall Executive Conference.