Information technology outsourcing

  • October 06, 2003 06 Oct'03

    Allstate in good hands with outsource management software

    Outsourcing can be a cost saver, but Allstate found an "insurance policy" to guarantee more savings -- software to manage the outsourcing deal.

  • September 25, 2003 25 Sep'03

    Service level management: Linking IS performance to business goals

    In today's cost-justifying economy, CIOs are creating service-level management programs to ensure that IT services are properly linked to business processes and goals.

  • September 18, 2003 18 Sep'03

    Gartner: IT services firms must exploit flaws of offshoring

    IT services firms in the U.S. and Western Europe need to hammer home the flaws of offshoring if they want to ride the wave and not be washed up.

  • September 17, 2003 17 Sep'03

    CIO Trendwatch: Outsourcing, paychecks and stress

    Offshore outsourcing is a hot topic, but it gets downright heated when you start talking about its impact on paychecks at home -- hot enough to get Uncle Sam involved.

  • September 15, 2003 15 Sep'03

    Yankee Group: Utility utopia will take time, money

    One of the IT buzzwords of 2003 -- almost the IT equivalent of Ben and J. Lo (at the very least Demi and Ashton), the concept of utility computing has gotten another round of kudos as a cost-saver, but even cost savings, like most things, come with ...

  • September 04, 2003 04 Sep'03

    Gartner: Don't forget to insource

    Offshore outsourcing is definitely "in," but don't rule out offshore insourcing (and don't call it "inshore offsourcing," as your tongue may be wont to do). Gartner analysts say there are times when you may want to take certain IT processes overseas...

  • August 27, 2003 27 Aug'03

    Offshore outsourcing hits IT pros in the paychecks

    Offshore outsourcing, the hot trend in IT, is cooling down some hot skills. New research shows that offshore outsourcing has devalued some certifications this year, while some "certs" are actually making their owners richer.

  • August 18, 2003 18 Aug'03

    Offshore with a twist -- 'do-it-yourself' outsourcing

    Offshore outsourcing -- everyone's doing it, but not everyone's doing it the same way. One firm, Cambridge, Mass.-based i-Vantage Inc., helps you bypass the middleman and set up shop in India yourself. Call it the "third-party pooper." Amit ...

  • August 14, 2003 14 Aug'03

    Why budgeting kills your company

    The same school that asked if IT matters anymore now asks -- do budgets matter?Harvard business experts think your company may be better off booting budgets entirely.

  • August 13, 2003 13 Aug'03

    Offshore outsourcing the summer's hottest topic

    Offshore outsourcing has been hogging the headlines all summer. It's the hottest of the hot buttons, with more and more firms ready to push it.

  • August 11, 2003 11 Aug'03

    Global sourcing: What you need to know to make it work

    There is no disputing that global sourcing is on the rise; the U.S. alone imported more than $1.3 trillion worth of goods and services in 2001. It is similarly obvious why offshore sourcing is so attractive: most companies report a 10% to 35% cost ...

  • August 07, 2003 07 Aug'03

    A conversation with Raman Roy, father of Indian BPO

    As back office operations continue to migrate from the U.S., Britain and other western nations to India, Singapore, the Philippines and other countries, a new generation of manager-entrepreneurs has emerged to help drive this change. Among them is ...

  • July 30, 2003 30 Jul'03

    Gartner: Smart CIOs craft outsourcing plans with care

    According to Gartner, the offshore outsourcing bug will bite one in 20 IT jobs by the end of 2004. If you're a CIO or IT manager, the way you handle offshore outsourcing's impact on your company can make you or break you. Analysts have some advice ...

  • July 28, 2003 28 Jul'03

    Three CIOs may be better than one

    A firm that makes business alignment its business has three CIOs to help perfect its product. But is alignment an old-fashioned notion -- about to be replaced by outsourcing?

  • July 21, 2003 21 Jul'03

    Interview: The BPO myth

    What do Nessie, Bigfoot and the notion that BPO is all about IT have in common? They're myths awash in hype. Aberdeen VP of Supply Chain Research Tim Minahan explains why the BPO idea is a member of the club.