Information technology outsourcing

  • April 19, 2007 19 Apr'07

    Business process outsourcing can be key for survival, say CIOs

    Technology executives who have outsourced key business processes say the strategy can keep a company alive.

  • April 02, 2007 02 Apr'07

    ITIL process success: Get people on your side

    Executive and employee support can be the biggest barriers to ITIL process adoption. In his latest column, Brian Johnson offers advice on how to secure executive support and appoint ITIL champions to lead your internal campaign.

  • March 28, 2007 28 Mar'07

    CIOs not making time for business continuity planning

    Company culture and lack of management support are preventing many firms from planning for downtime or disaster.

  • February 08, 2007 08 Feb'07

    IT waiting until last minute to push out DST patch

    Businesses that wait until next month to push out the DST patch will probably be just fine. But experts warn it's best to do it sooner than later in case you encounter glitches.

  • February 02, 2007 02 Feb'07

    Change management: A better starting point for ITIL

    Many IT organizations begin their ITIL implementations using the incident management module. However, industry expert Brian Johnson suggests that starting with change management instead can actually help improve alignment and add more value to the ...

  • January 04, 2007 04 Jan'07

    Wireless computing fuels biz app adoption

    Three-quarters of all U.S. businesses have deployed at least one wireless data application. Mobile email still rules, but line-of-business apps, such as CRM, are set for big growth.

  • January 03, 2007 03 Jan'07

    CIOs face global competition, more cost pressures in 2007

    Innovation, global competition and staff retention are among the priorities CIOs should focus on in 2007, according to columnist James Champy.

  • December 14, 2006 14 Dec'06

    Call center sourcing: Get it right

    Are your internal and external customers satisfied with the service they're receiving from your call center and help desk? In his monthly column, James Champy offers advice for successfully running a help desk and call center.

  • December 12, 2006 12 Dec'06

    SAP for small business prompts company to "go long" on TV

    Your next conversation with your CEO or CFO about a new ERP system might go a little easier, thanks to a new ad campaign by SAP. The software giant is wooing your boss during NFL games. The ad is catchy, but to some experts, SAP's strategy is ...

  • December 07, 2006 07 Dec'06

    Call centers: Who you gonna call?

    United States Rare Coin and Bullion Reserves revamps its IT and call center strategy with contact center distribution system.

  • November 22, 2006 22 Nov'06

    Sports cars, yacht part of CA's suit against Kumar

    CA sued former chairman and convicted criminal Sanjay Kumar for the $14.9 million it says it spent on his legal defense. In its efforts to recoup the money, the company also asked to use as security many accoutrements enjoyed by Kumar, should he ...

  • November 14, 2006 14 Nov'06

    Asset management firms take committed approach to outsourcing

    Think investing is hard to get right? Try outsourcing. A failed attempt in the asset management world could mean disaster. Bottom line: You've got to commit and take it all the way.

  • November 07, 2006 07 Nov'06

    Microsoft tackles second zero-day threat in a week

    This time, attackers are going after a zero-day flaw in Windows, and Microsoft has released some workarounds until a patch is available.

  • November 02, 2006 02 Nov'06

    SAP helps Houston fix a problem

    When Houston, the fourth-largest U.S. city, replaced a legacy system with mySAP ERP, a unique project management structure made its implementation a success.

  • November 01, 2006 01 Nov'06

    Mobile device encryption: A best practice that no one uses

    Experts and IT executives agree that mobile device encryption is the best way to protect data. But too few companies are actually deploying this critical technology.