Information technology outsourcing
- April 19, 2007
Technology executives who have outsourced key business processes say the strategy can keep a company alive.
- April 02, 2007
Executive and employee support can be the biggest barriers to ITIL process adoption. In his latest column, Brian Johnson offers advice on how to secure executive support and appoint ITIL champions to lead your internal campaign.
- March 28, 2007
Company culture and lack of management support are preventing many firms from planning for downtime or disaster.
- February 08, 2007
Businesses that wait until next month to push out the DST patch will probably be just fine. But experts warn it's best to do it sooner than later in case you encounter glitches.
- February 02, 2007
Many IT organizations begin their ITIL implementations using the incident management module. However, industry expert Brian Johnson suggests that starting with change management instead can actually help improve alignment and add more value to the ...
- January 04, 2007
Three-quarters of all U.S. businesses have deployed at least one wireless data application. Mobile email still rules, but line-of-business apps, such as CRM, are set for big growth.
- January 03, 2007
Innovation, global competition and staff retention are among the priorities CIOs should focus on in 2007, according to columnist James Champy.
- December 14, 2006
Are your internal and external customers satisfied with the service they're receiving from your call center and help desk? In his monthly column, James Champy offers advice for successfully running a help desk and call center.
- December 12, 2006
Your next conversation with your CEO or CFO about a new ERP system might go a little easier, thanks to a new ad campaign by SAP. The software giant is wooing your boss during NFL games. The ad is catchy, but to some experts, SAP's strategy is ...
- December 07, 2006
United States Rare Coin and Bullion Reserves revamps its IT and call center strategy with contact center distribution system.
- November 22, 2006
CA sued former chairman and convicted criminal Sanjay Kumar for the $14.9 million it says it spent on his legal defense. In its efforts to recoup the money, the company also asked to use as security many accoutrements enjoyed by Kumar, should he ...
- November 14, 2006
Think investing is hard to get right? Try outsourcing. A failed attempt in the asset management world could mean disaster. Bottom line: You've got to commit and take it all the way.
- November 07, 2006
This time, attackers are going after a zero-day flaw in Windows, and Microsoft has released some workarounds until a patch is available.
- November 02, 2006
When Houston, the fourth-largest U.S. city, replaced a legacy system with mySAP ERP, a unique project management structure made its implementation a success.
- November 01, 2006
Experts and IT executives agree that mobile device encryption is the best way to protect data. But too few companies are actually deploying this critical technology.