Information technology outsourcing
- June 26, 2019
AI is touted as the tech that will help us combat global warming, but training AI models requires a shocking amount of energy. What are the implications for enterprise AI strategies?
- May 17, 2019
The Trump administration's move to effectively ban Huawei products from U.S. networks has big implications for IT execs in charge of supply chain sourcing and security.
- November 16, 2018
Augmented intelligence -- AI used to enhance human skills -- makes workplaces more productive, diverse, inclusive and authentic. That's one future conjured at an MIT forum on AI.
- May 31, 2018
The C-suite's penchant for hiring in its own image prevents companies from creating a digital culture. Another barrier: assuming HR can find the right people.
- October 03, 2017
The AWS cloud platform is No. 1 in the cloud market -- but it won't be the only one, chief exec Andy Jassy predicts. A few big vendors will fit into companies' multicloud strategies.
- April 21, 2017
The H-1B program is now officially under review. Don't be the next headline, experts warn. Also: Steve Ballmer's public service project, Facebook's brain-computer interface.
- May 31, 2016
In advance of the World BPO/ITO Forum on June 13 and 14 in New York, conference speaker R. Lee Coulter talks about the state of AI applications in IT and business process outsourcing.
- March 30, 2016
Fueled by technology and global in scope, the gig economy is underway. Making it work will require a new social contract.
- February 29, 2016
What's happening in the IT and business processing outsourcing industry? Here's the 2016 outlook from the ITO-BPO pros at global law firm Mayer Brown.
- June 25, 2015
KPMG’s Cliff Justice lays out a vision for the future with the work of 110M to 140M knowledge workers handled by cognitive robotics technology.
- June 15, 2015
Andy Wasser of Carnegie Mellon says robotic process automation is not a big-bang technology, but its implications for BPO/ITO are huge.
- May 30, 2014
The WBPO/ITO Forum kicks off next week with a focus on reinventing global sourcing. Here's a preview of Vishal Ahluwalia's talk on offshoring trends.
- December 18, 2013
Mobile technology is a top priority for CIOs and IT leaders in 2014, according to TechTarget's 2013 IT Salary and Careers Survey.
- October 11, 2012
U.S. manufacturers are making big news by bringing back offshore outsourcing jobs, but CIOs are quietly reshoring IT jobs as well.
- October 11, 2012
CIOs will face more pressure to cut costs, according to the CIO survey from SIM. But the details of CIO budgets and tech hiring are complicated.
- August 28, 2012
When outsourcing IT operations, midmarket companies sometimes find that a better and less expensive workforce lives much closer than India.
- July 18, 2012
With a smart IT outsourcing strategy and creative BPO, CIOs can improve the whole business.
- July 05, 2012
When is soccer like IT outsourcing? When it's used to explain how businesses need to create strategic value from business process outsourcing.
- April 05, 2012
Some enterprise IT leaders are only dipping their toes into cloud solutions. Others, however, have taken the -- carefully considered -- plunge.
- March 14, 2012
A chief technology officer answers some of CIOs' lingering questions about mobility strategy rollouts, outsourcing and rogue app development.
- June 23, 2011
Can domestic outsourcing providers compete with skilled Indian providers and other offshore options? Experts explain why CIOs should do the calculation.
- June 14, 2011
No matter how big the outsourcing contract, accountability should be an inside job. CIO Linda Jojo explains why outsourcing is all about governance.
- March 09, 2011
After three years of IT budget cuts and layoffs, are CIOs facing an IT hiring crisis? For CIOs at a recent conference, the answer is yes.
- February 01, 2011
The never-ending quest to cut IT costs is opening up new IT offshoring markets. Here are a look at Gartner's latest assessment and a new index from IT advisory firm TPI Inc.
- January 27, 2011
IT innovation was lost behind an Iron Curtain at H.B. Fuller until "turnaround" CIO Steven John was brought in to shake up the company's Eastern Bloc mentality.
- December 22, 2010
Knowing what not to outsource is not always as obvious as it seems, according to sourcing experts. Here are six questions to help you build an effective outsourcing strategy.
- November 29, 2010
If 2011 is like 2010, choosing the right outsourcing service provider and getting the deal off to the right start will be critical for CIOs. Here are four mistakes to avoid.
- October 05, 2010
Want to know what your competitors are asking their offshore providers for? Mobile business applications, managed, supported and deployed fast for competitive gain.
- September 08, 2010
Outsourcing solutions are undergoing a seismic shift, says the head of outsourcing at A.T. Kearney. See what CIOs want from outsourcing companies, and the tradeoffs made in return.
- September 01, 2010
Demand for data center colocation is up, and so are the prices, prompting a debate over whether investments in colocation services match the ROI.
- August 31, 2010
Is it better to own or rent data center space? CIOs are seeking more modular, green data center designs and considering data center outsourcing, as consolidation takes precedence.
- June 03, 2010
Business process change management itself is changing, because of the rise of social media, the consumerization of IT and the pace of change. Learn what you need to do to keep up.
- May 27, 2010
CIOs will be given the responsibility to develop products to reduce energy consumption, a recent report says, and they should start now to build expertise in energy informatics.
- May 11, 2010
As the country emerges from the Great Recession, IT budgets are slowly peeking out at spending opportunities. Tops on the list: projects that got put on hold.
- April 07, 2010
Find out why one CIO believes most midmarket companies will move to cloud email in the next few years and where he thinks cloud computing services are limited.
- April 07, 2010
With mergers and acquisitions expected to rise in 2010, the role of the CIO is increasingly important. In M&A activity, what separates successful from unsuccessful CIOs?
- March 11, 2010
IT infrastructure outsourcing and multisourcing benefit when enterprise and vendor have a strong IT Infrastructure Library framework. Learn how to align IT outsourcing and ITIL.
- February 24, 2010
What are the warning signs that outsourcing contracts are going bad? How can you mitigate the risks? Experts offer advice in this second of two articles.
- February 23, 2010
Outsourcing contract renegotiations were up sharply last year. Most of that activity focused on cost cuts, which spells trouble. Experts offer advice, in the first of two articles.
- February 09, 2010
An IT outsourcing strategy is crucial to enterprises looking to cut costs and globalize operations during a recession. In this guide, learn how to get started with IT outsourcing.
- January 19, 2010
SearchCIO.com's annual IT salary and careers survey indicates that IT execs expect pay increases in 2010, even though pessimism and tactical concerns linger. Read the stories here.
- December 16, 2009
Here's who expects to get raises in 2010 -- and how much.
- December 08, 2009
Will 2010 be the year most IT budgets decline? Our annual survey says "yes" but also reveals significant differences in both budgets and priorities between haves and have-nots.
- December 02, 2009
Application development outsourcing poses risks, from developers sharing information on blogs to not knowing who is really writing your code. Here's how to manage them.
- November 24, 2009
The effects of the recession continue for 2010, with outsourcing IT application management and maintenance expected to be robust, while application development won't bounce back.
- November 18, 2009
Learn how one IT director employed application consolidation to cut maintenance costs, improve reliability and centralize data with a strategy that included SaaS.
- November 13, 2009
When Deloitte LLP turned to IT outsourcing, "the business case was predicated on saving money," said Larry Quinlan, CIO at the professional services firm. "But now we stay for the value," Quinlan ...
- November 05, 2009
CIOs pursuing IT outsourcing deals can benefit from templates spelling out SLA and RFP best practices. Get links to some free IT outsourcing templates.
- November 03, 2009
Virginia's CIO explains steps being taken to improve oversight and performance of the state's $2 billion IT outsourcing deal, which has been beset by delays and other problems.
- October 20, 2009
Learn how to draw IT innovation from your IT outsourcing vendors and structure your contracts to cover new technology models like cloud and SaaS.
- October 14, 2009
An IT governance strategy for multisourcing activities requires a multi-tier approach with participation throughout the enterprise. Read how NASA learned to govern multisourcing.
- October 06, 2009
Need a hand in evaluating prospective vendors or managing your current crop? Here's a sampling of software vendor scorecards and requirements to help you create your own.
- October 01, 2009
Lately, I've been contemplating the questions CIOs should ask as they formulate or revisit their IT outsourcing strategy. The analysts at McKinsey & Co. must be reading my mind (or perhaps I'm ...
- September 01, 2009
Successful ITIL project leaders are using the Plan-Do-Check-Act cycle to ensure their teams stay motivated, follow the same processes and contribute innovative ideas.
- August 27, 2009
IT outsourcing pros and cons for Latin and South America range from time zone alignment and geographic proximity to a lack of vendors and language barriers. Learn more here.
- August 25, 2009
New technologies such as virtualization, disk backup and cloud are radically changing IT disaster recovery services.
- August 25, 2009
How do you make the case in your company to invest in disaster recovery? Here are seven tips from leading providers that tell you how.
- August 18, 2009
The benefits and challenges of IT outsourcing in India, China, the Philippines and Vietnam range from pricing to intellectual property barriers. Learn more here.
- August 04, 2009
IT outsourcing is poised to resume growth later in 2009 as enterprises look to globalize and pursue expansion strategies. Here's how.
- July 09, 2009
Email outsourcing is taking off in enterprises as CIOs consider managed or hosted email services rather than Gmail or a full cloud-based email approach. Learn more here.
- June 30, 2009
A solid governance model and a relationship-minded manager are crucial to the success of an IT outsourcing contract. Here's what to look for.
- June 24, 2009
Nearly four in 10 large organizations use PPM software, but not all instances are created equal. New survey data shows what IT values most and how deployments mature.
- June 23, 2009
Learn how a midmarket insurance company uses virtualization and replication to enable recovery of its Windows server farm in a reasonable time frame. A mainframe benefits, too.
- June 18, 2009
IT insourcing is on the rise as companies terminate IT outsourcing contracts or let them expire. Here's why, and whether it might work for you.
- May 26, 2009
Outsourcing and offshoring activities in a recession thrive on flexibility from both clients and providers, according to panelists at the 2009 MIT Sloan CIO Symposium.
- April 08, 2009
Under pressure to improve RTO and minimize mainframe data loss, IT veterans at MetLife devised a strategy that put tape out to pasture.
- March 31, 2009
As companies with IT outsourcing contracts look to take advantage of price drops, they find renegotiations may include reduced service levels. Gartner and others weigh in.
- February 26, 2009
As floods test a utility's IT disaster recovery plan, a VoIP installation rescues business continuity efforts and shows the importance of DR planning for non-headquarters offices.
- January 22, 2009
Customers of Indian IT services firm Satyam should weigh their options as the offshore outsourcer weathers a financial scandal. In fact, here's advice for all CIOs who outsource.
- January 14, 2009
Support for Windows XP won't last forever, but some are willing to deal with the risks of not moving to a new OS for another five years.
- January 13, 2009
As security budgets persist despite the recession, IT security teams zero in on data protection, without much help from the business.
- December 11, 2008
Countries like Mexico, Poland and Vietnam have strengthened their positions. Find out which countries round out the top 30.
- October 15, 2008
Predicting what's going to happen with the economy is a fool's game, but you can be sure of one thing: Your CEO is thinking worst-case scenario.
- September 09, 2008
The e-trash keeps piling up. Need a visual? Think "Wall-E." What isn't stockpiled is being dumped into landfills and the toxic parts shipped off to countries where laws are lax. CIOs are taking steps to keep their companies' hands clean.
- June 26, 2008
IBM introduces new packaging of its green data center technologies dubbed "mini-IBMs."
- May 20, 2008
When a major bank took a chance on China for an outsourcing project, it was geography, engineering talent and a young company "hungry" for business that closed the deal.
- May 13, 2008
A Hewlett-Packard and EDS merge sounds great on paper, but analysts say its success will all depend on how well the plan is executed.
- February 13, 2008
Will Wal-Mart's mandate requiring Sam's Clubs to use RFID finally transform technology? Read and listen to one analyst's view.
- December 19, 2007
Gartner report vets the mature offshore markets and hints of the new frontier.
- November 21, 2007
With a relocated Turkey Talk-Line call center and SAP system at the ready, America's most recognized turkey brand has the oven on for the holidays.
- October 18, 2007
IT outsourcing megadeals are on the decline. How has this affected the outsourcing industry in general? Get advice on how and when CIOs should plan and implement outsourcing deals in the future.
- October 17, 2007
Offshore outsourcing can save money. Are the savings worth the security risks? Columnist Philip Alexander addresses security and data concerns CIOs should be aware of when sending work offshore.
- September 12, 2007
New data suggests U.S. companies have not even begun to unlock the value in IT outsourcing.
- August 30, 2007
Maturing IP telephony technology, specifically VoIP, is making its way into more and more businesses while outdated PBX systems (although tried and true) are being shown the door.
- August 28, 2007
The co-founder of TomorrowNow discusses software maintenance.
- July 26, 2007
As the top-tier Indian outsourcing companies continue their march to maturity, smaller clients should consider -- with all due care -- midtier providers, Forrester Research says.
- July 19, 2007
The care and feeding of business software is a touchy topic. Now, a high-profile lawsuit forces the software maintenance issue to raise its ugly head -- again.
- July 05, 2007
At the CTO Leadership Forum held recently in New York, CIT Group CIO Michael Baresich said wage savings is less of a driver in offshoring than it used to be. Maturing markets are offering CIOs other opportunities.
- June 28, 2007
Best Buy's recent settlement of an age discrimination suit seems especially timely, as concerns mount about how to handle the aging IT worker.
- June 22, 2007
In a tough job market, CIOs have to differentiate themselves from the rest of the pack. A CIO coach recommends identity branding.
- March 28, 2007
Company culture and lack of management support are preventing many firms from planning for downtime or disaster.
- February 08, 2007
Businesses that wait until next month to push out the DST patch will probably be just fine. But experts warn it's best to do it sooner than later in case you encounter glitches.
- February 02, 2007
Many IT organizations begin their ITIL implementations using the incident management module. However, industry expert Brian Johnson suggests that starting with change management instead can actually help improve alignment and add more value to the ...
- December 14, 2006
Are your internal and external customers satisfied with the service they're receiving from your call center and help desk? In his monthly column, James Champy offers advice for successfully running a help desk and call center.
- November 22, 2006
CA sued former chairman and convicted criminal Sanjay Kumar for the $14.9 million it says it spent on his legal defense. In its efforts to recoup the money, the company also asked to use as security many accoutrements enjoyed by Kumar, should he ...
- November 01, 2006
Experts and IT executives agree that mobile device encryption is the best way to protect data. But too few companies are actually deploying this critical technology.
- October 31, 2006
The budgeting process is often a very stressful time for IT executives, especially as they face continuing cost pressures and a need to show business value for their technology investments. Columnist James Champy offers advice on how to make ...
- October 12, 2006
Business process outsourcing is the fastest-growing segment of the outsourcing market -- and that spells trouble for CIOs.
- September 27, 2006
Gregory Smith, author of "Straight to the Top: Becoming a World-Class CIO" and CIO of the World Wildlife Fund, talks about his carefully plotted route to the executive ranks and offers some tips for aspiring CIOs.
- August 23, 2006
Financial services giant Citigroup will reportedly lay off 200 of its IT support staff this November to make way for an outsourcing deal with Dell.