IT in vertical markets
- July 09, 2019
RPA vendor Automation Anywhere said it's poised to take full advantage of the burgeoning RPA market. Its recent deal with Microsoft is just one indication of RPA's popularity.
- November 30, 2018
Robotic process automation, or RPA, is sweeping R.R. Donnelley & Sons, which enlists RPA adoption as a way to automate repetitive activities in the document preparation process.
- August 16, 2018
The 2018 MIT Sloan CIO Symposium was all about making good on an enterprise digital transformation strategy. Explore the strategic advice, emerging technologies and big ideas from this year’s roster of CIOs, MIT faculty and experts.
- August 14, 2018
The rumors that GE is putting pieces of its vaunted GE Digital unit on the chopping block spread like wildfire. True or not, here's why CIOs should be taking notes.
- July 31, 2018
CIOs can expect the Microsoft industry focus to continue this year as the company seeks to boost its digital transformation business.
- January 22, 2018
The chief innovation officer at Boston Children's Hospital explains how digital technologies are changing the 'patient journey' for the better.
- November 30, 2017
A new Ovum survey cites telecom and banking as the industries making the most progress in digital transformation, while also ranking big data and APIs as the top tech enablers.
- October 20, 2017
Understand the problem first, then invent the technology -- unless you're Google and the technology is its Google Glass device. Also: KRACK attack, AlphaGo Zero, IoT security strategies on the rise.
- September 07, 2017
LAS VEGAS -- For an example of the transformative role drones -- or unmanned aerial vehicles, as they're known in the industry -- will play across industries, just consider, said Michael Huerta, ...
- July 31, 2017
Unpakt overcame an early chicken-and-egg challenge to create an online marketplace that let users view price quotes from multiple moving companies when planning a move.
- June 07, 2016
At online and mobile platform startup TaskRabbit, the TechOps team is as jazzed about the next new thing as the product engineers and data scientists.
- May 27, 2016
McKinsey researcher explains how the people skills required at the start of a digital transformation effort differ from those needed to scale it. Also: useful digital metrics.
- May 12, 2016
A U.K. hotel chain realized it had to get closer to customers who booked their stays through online travel sites. The answer was to cut out the middleman and adopt an API strategy.
- March 31, 2016
When companies get serious about understanding what it costs to get work done employment will change dramatically. Who's ready for the on-demand economy?
- March 30, 2016
Fueled by technology and global in scope, the gig economy is underway. Making it work will require a new social contract.
- February 09, 2016
Two dynamic CEO-CIO relationships were on display at the SIM Boston Technology Leadership Summit, proving that reporting lines count for CIOs bent on shaping business goals.
- January 31, 2016
Annals of digital business disruption: David Foote follows the money and finds that hard-core manufacturers are coming to terms with the digital era.
- December 22, 2015
What does it take to build effective IT teams? At the recent SIM Boston Technology Leadership Summit, CIOs Jack Wood and Paul Brady offered tips on how to recruit, retrain, retain -- and entertain -- IT talent.
- October 16, 2015
Ram Krishnan has a big job in IT. He is the chief marketing officer (CMO) at Frito-Lay North America, a $14 billion division of PepsiCo. In addition to Fritos corn chips and Lay's "Betcha can't eat ...
- August 26, 2015
The Cookie Dining debuts a platform business model designed to outcompete established rivals by offering real-time payment, lower commissions and analytics. It will have to grow fast to do that.
- July 24, 2015
How does Etsy keep its platform business model in tune? Deploying up to 60 code changes a day is par for the course.
- July 10, 2015
Former McCormick CIO Jerry Wolfe talks about his role as CEO of the spice company's new tech spinoff and why a digital platform is so essential to reaching today's foodies.
- April 16, 2015
CKE Restaurants, parent company of Hardee's and Carl's Jr. fast-food chains, is finding out that if you want to sell people food they didn't know they wanted, leave it to an algorithm. Recently, ...
- April 06, 2015
MGM Resorts uses customer analytics to dispel a long-standing myth on how to deliver good customer service to the digital customer.
- March 02, 2015
Myer, Australia's largest department store chain, said Monday that it has replaced its CEO of nine years, Bernie Brookes, with Richard Umbers, 48, who joined Myer as CIO and supply chain officer ...
- February 06, 2015
FCC Chairman Tom Wheeler released details to regulate the Internet as a public utility. Also in Searchlight: Anthem hacked; Google and Uber go head-to-head; Target hires a new CIO.
- January 14, 2015
Virtusize, Clothes Horse and LoveThatFit are trying to solve a burning question for online shoppers: But will it fit?
- October 23, 2014
What separates the high earners from the low earners among senior IT executives? The ability to negotiate a bonus helps, according to the 2014 TechTarget IT Salary and Careers Survey.
- June 09, 2014
Fidelity Investments Enterprise CTO Stephen Neff traces his career arc in this excerpt from an interview on leading the digital enterprise.
- May 17, 2012
Gaining a competitive advantage with mobile is no easy feat for a statewide bank. Getting an early jump made the difference for one CIO.
- May 04, 2012
This week's roundup of bits from around the Web includes two interesting looks at tech innovation. Plus, could your Facebook profile help save a life?
- March 20, 2012
The ACT-IAC recently gave out technology innovation awards to government programs using IT to improve services and automate paper-based operations.
- April 05, 2011
Lands' End CIO Steve Cretney came up with a cloud strategy to help the retailer expand internationally. Then the hard part came -- using his soft skills to bring people along.
- January 11, 2011
As companies began emerging from the recession, IT salaries differed by industry, in some cases widely. How were industries alike? Raises and a generally upbeat outlook for 2011.
- October 26, 2010
Last week, I brought up the topic of chief software architect Ray Ozzie leaving Microsoft. Since then, Ozzie, who rarely issues public statements, published a 3,453-word letter as a farewell and a ...
- October 19, 2010
It's been years since the talk to break up Microsoft. When the company was on trial for antitrust violations in 2000, many experts felt that a breakup was just punishment. But as time went on, many ...
- September 28, 2010
CIO Joe Marcella, a seasoned practitioner of business process automation, talks about his approach and how the recession -- and social media -- have made BPA more critical than ever.
- August 26, 2010
How does a conservative company like The Vanguard Group find itself on the forefront of corporate social media and enterprise 2.0 communication tools? It's all about the client.
- February 16, 2010
A combination of desktop and server virtualization is helping one bank CIO sync up disaster recovery between the backup data center and production site.
- January 13, 2010
Welch's uses business intelligence Software as a Service to retain data during an ERP implementation and gain operational efficiencies and savings.
- January 07, 2010
The results of our annual IT salary survey are in, and IT execs in some industries clearly earn more than others. Which industry do you think comes out on top?
- August 11, 2009
CIOs reluctant to put cloud pilots into production are investing in private clouds with moves they can then take to the public cloud later.
- May 06, 2009
Find out how CIOs are providing business users with real-time data without big investments in BAM tools.
- March 19, 2009
This CIO's disaster recovery plan for branch offices (hospitals) seems to have it all covered -- including the business mission.
- February 05, 2009
Vendor management offices and standards bodies can help large organizations save money on IT purchasing and better manage vendor relations, both critical during a recession.
- September 11, 2008
Tom Brady, CIO of a clinical network for administering chronic biologic drugs, explains how business event processing allows his firm to coordinate the distribution and administration of meds to patients in real time and at substantial cost savings.
- April 01, 2008
As French wine and spirits giant Pernod takes on Absolut, CIO Beatrice Leon no doubt is absolute-ly ready.
- February 13, 2008
Will Wal-Mart's mandate requiring Sam's Clubs to use RFID finally transform technology? Read and listen to one analyst's view.
- December 12, 2007
Pressured by lobbyists, Gov. Arnold Schwarzenegger appoints veteran IT exec Teresa Takai as the Golden State's first statewide CIO. Better haul out that suit of armor, say analysts.
- December 11, 2007
Following a very public bankruptcy, a beleaguered California utility brought in a new team of executives to turn the company around and improve the efficiency of their data center. Among them was Patricia Lawicki, who made some progressive ...
- November 21, 2007
With a relocated Turkey Talk-Line call center and SAP system at the ready, America's most recognized turkey brand has the oven on for the holidays.
- September 25, 2007
At AFCOM's Data Center World, technical architect Doug Hall explains how capacity management and forecasting has enabled his company to grow at a rapid rate and earn executive support for data center construction.
- September 19, 2007
A 15-month study by health experts and vendors tests electronic health record systems -- and the grade is not good.
- August 21, 2007
It's a marriage made in Mensa: A law firm and a seasoned vendor figure out how to marry content management to litigation services to come up with a tool that does everything but argue cases.
- June 19, 2007
Just another process? Perhaps. But for one firm, going from no process to being process-centric turned it into a well-tuned IT organization.
- April 26, 2007
Managing the real estate leases of 6,300 stores would have driven a lesser man to the edge. But when CIO Joshua Jewett automated the process it gave way for continued growth -- as well as cost savings.
- March 06, 2007
The CIOs of Chicago, Seattle and San Francisco talk about the goals of their high-profile municipal Wi-Fi projects and the challenges they faced along the way.
- January 18, 2007
Experts say senior IT executives at TJX are most likely on the hot seat today after the retail giant revealed Wednesday a massive computer security breach.
- January 10, 2007
The global economy is spurring companies to make Web sites in many languages. Translation is the name of the game. CIOs take note: IT will be called on to play.
- August 01, 2006
Server consolidation and time savings are the two big benefits of virtualization, according to one healthcare company.
- July 26, 2006
The hosted data center is an appealing alternative to building new. But experts warn you can't just hand over the reins and walk away: It requires hands-on management.
- July 25, 2006
Jefferson Medical Center used business intelligence software to measure and improve employee productivity while maintaining a high level of patient care.
- June 07, 2006
IT needs to support and enhance business goals. Rich Hoffman, newly minted CEO of the North American IT operations at Hyundai Motor Co., took the mandate a step further, turning IT into a business.
- May 23, 2006
Being out in the middle of nowhere doesn't get you off the hook when it comes to complying with state regulations. Learn how one rural Illinois hospital is trying to give patients 24/7 pharmacy access through a VPN.
- April 06, 2006
The high-profile Wal-Mart CIO has a new job, but she leaves an impenetrable legacy to the IT world.
- March 08, 2006
The state of Wisconsin walked away from a $2.6 million email integration project using Oracle Collaboration Suite. What went wrong? Some say the CIO.
- December 23, 2005
When the consulting firm Katzenbach Partners released a report recently describing a metric -- called the Relative Value of Growth (RVG) -- that purports to measure the strengths and capabilities of outsourcing firms, it caused a stir.
- September 21, 2005
Wireless technology will help connect doctors and patients without so much red tape, one hospital CIO says.
- July 14, 2005
The Marine Biological Laboratory cabins on Cape Cod have no heat or local phone service -- but now the scientists in residence have VoIP.
- February 22, 2005
In his monthly column, Jonathan Byrnes highlights five areas where CIOs in the retail industry can work to improve the bottom line.
- December 06, 2004
MCI Inc. CIO Elizabeth Hackenson discusses the IT challenges of rebuilding what was once WorldCom.
- November 23, 2004
With online sales expected to increase up to 25% this year, tech upgrades at retailers like L.L. Bean and Ice.com focus on back-end enhancements.
- October 21, 2004
At this week's Gartner Symposium ITxpo, one expert said cutting-edge networking issues like MPLS and VoIP are transforming enterprises, paving the way for application convergence.
- September 20, 2004
What separates the leaders from the followers? One established leader says there are six qualities that make the difference.
- September 01, 2004
Lands' End CIO Frank Giannantonio discusses how IT has helped lead change -- and improve -- the retailer.
- March 29, 2004
The Six Sigma methodology was developed in the 1980s by Motorola Inc. to reduce manufacturing defects and improve customer satisfaction. Today, many CIOs at non-manufacturing enterprises are turning to this successful process-improvement ...
- March 08, 2004
Offshore outsourcing is a moving target for both state and federal lawmakers. So far, none of the bills have become laws, and right now CIOs shouldn't dwell on the legal rhetoric. There are plenty of other offshore risks to worry about.
- February 16, 2004
Deployment of radio-frequency identification (RFID) technology is getting a little more static. But RFID should start making waves again once it clears a few hurdles. This Meta Group report spotlights some of the biggest obstacles to RFID adoption.