IT Vendor Selection and Management

  • September 25, 2003 25 Sep'03

    Service level management: Linking IS performance to business goals

    In today's cost-justifying economy, CIOs are creating service-level management programs to ensure that IT services are properly linked to business processes and goals.

  • September 18, 2003 18 Sep'03

    Gartner: IT services firms must exploit flaws of offshoring

    IT services firms in the U.S. and Western Europe need to hammer home the flaws of offshoring if they want to ride the wave and not be washed up.

  • September 04, 2003 04 Sep'03

    Gartner: Don't forget to insource

    Offshore outsourcing is definitely "in," but don't rule out offshore insourcing (and don't call it "inshore offsourcing," as your tongue may be wont to do). Gartner analysts say there are times when you may want to take certain IT processes overseas...

  • June 27, 2003 27 Jun'03

    Gartner Outsourcing Summit 2003: SLAs, ESPs and you

    Why is outsourcing such a hot topic? It's all about the money, at least right now. Lorrie Scardino, a research director with Gartner Inc., waxes outsourcing and offers advice on SLA re-negotiation.

  • May 29, 2003 29 May'03

    Expert offers tips on negotiating SLAs and pricing plans

    The most important step in entering into an outsourcing agreement is to establish a solid service-level agreement (SLA). The SLA should include details about asset ownership, downtime, customer service and pricing. There are various pricing ...

  • May 20, 2003 20 May'03

    How Warburg Pincus views outsourcing prospects, perils

    Mimi Wolfe Strouse, managing director of Warburg Pincus, a global private equity fund, explains how the firm weighs prospects and perils in outsourcing deals.

  • May 15, 2003 15 May'03

    Gartner: Initial outsourcing costs will pay off later

    Thinking about outsourcing some of your IT services? Don't be turned off by initial costs, namely the cost of hiring an advisor. The money you spend wisely now will pay off later.

  • April 29, 2003 29 Apr'03

    Ten criteria for offshore outsourcing, part 2

    We've covered the first five, now check out the best of the rest -- five more criteria to consider before you take your outsourcing options offshore.

  • April 29, 2003 29 Apr'03

    Ten criteria for offshore outsourcing, part 1

    Looking to jump on the outsourcing bandwagon, or bandboat in this case, and take it overseas? There are ten things you may want to consider first.

  • April 16, 2003 16 Apr'03

    Aberdeen: Dell dives deeper, wider into enterprise

    Dell Computer, which everybody agrees has been on a phenomenal roll, added another chapter to its fairy tale success story with two key reinforced partnerships. Dell will manufacture the low-end EMC Clariion storage products that Dell has sold as ...

  • April 02, 2003 02 Apr'03

    Outsourcing snafus -- two big ones companies make

    Thinking about going overseas for your outsourcing needs? Watch out for a pair of pitfalls that await you. This report from Wharton School of Business professor Ravi Aron addresses those doozies and shows you how to avoid them.

  • January 14, 2003 14 Jan'03

    'Best practices' in IT infrastructure management: Help or hype?

    The term "best practices" is widely used in IT software sales brochures, but does anybody really know what best practices means? One expert warns IT executives to beware of "best-speak."

  • January 13, 2003 13 Jan'03

    The art of the deal: Tips on negotiating with IT vendors

    In this installment of CIO Steps to Success, learn how one CIO negotiated a huge break on a wireless network, and get expert advice from others on best practices.