IT Vendor Selection and Management
- March 23, 2020
IT contract negotiation has always been a difficult dance between customers and vendors, but the coronavirus pandemic means there are new rules to navigate on both sides.
- March 04, 2020
IT events across the globe are being canceled, rescheduled or streamed in response to concerns about the possible spread of COVID-19 in public spaces and large groups.
- June 26, 2019
AI is touted as the tech that will help us combat global warming, but training AI models requires a shocking amount of energy. What are the implications for enterprise AI strategies?
- May 17, 2019
The Trump administration's move to effectively ban Huawei products from U.S. networks has big implications for IT execs in charge of supply chain sourcing and security.
- September 28, 2018
At Microsoft Ignite 2018, CEO Satya Nadella issued a 'tech intensity' challenge, as the company launched or announced updated offerings in the cloud, IoT and AI domains.
- May 29, 2018
Participants in the 2018 MIT Sloan CIO Symposium's Innovation Showcase discuss the relationship between early-stage company execs and the C-suite.
- March 27, 2018
It's time to develop a conversational AI strategy, according to Gartner analyst Svetlana Sicular. Her advice: Stay focused on the business case and lean on the AI platform vendors.
- December 15, 2017
After the net neutrality ruling, Forrester's Glenn O'Donnell has some advice for CIOs: "Don't freak out."
- May 26, 2017
A number of the companies participating in the MIT CIO conference's Innovation Showcase can point to CIOs as important sources of technology direction and product evolution.
- April 21, 2017
The H-1B program is now officially under review. Don't be the next headline, experts warn. Also: Steve Ballmer's public service project, Facebook's brain-computer interface.
- February 13, 2017
Data regulations, blockchain and the popularity of Agile will have a significant impact on organizations' technology partnerships and contracting, according to law firm Mayer Brown.
- January 27, 2017
Check out this week's SearchCIO and SearchCompliance stories.
- January 27, 2017
With Ajit Pai likely to roll back regulations governing internet providers, IT leaders need to ponder an uncertain future.
- March 30, 2016
Exits Inc., an international trade software company, found greater reliability, cost savings and flexibility after tapping a services provider to manage its IT infrastructure.
- November 24, 2015
TechTarget's 2015 Annual Salary and Careers Survey results reveal how CIOs and senior IT leaders are coming to terms with shadow IT.
- November 05, 2015
IBM’s plans to acquire The Weather Co. underscores the importance of IoT and predictive analytics.
- July 31, 2015
Critics and analysts alike are raving over the new Windows 10 Enterprise OS, which Microsoft launched this week. In light of the glowing reviews -- improved user experience and security, a built-in ...
- June 12, 2015
This year's World BPO/ITO Forum will focus on how the cloud is shaking up IT outsourcing. Conference chairman Jim Noble talks to SearchCIO about why mega-deals are a losing proposition for CIOs.
- April 08, 2015
The news of Informatica going private might set off alarm bells for CIOs, but experts say the move could turn out to be a positive development for customers and company alike.
- August 15, 2014
Crafting a specific, clearly defined cloud contract with your provider is crucial to staving off security problems and SLA breaches. In this tweet jam recap, participants shared tips on how to best communicate needs to cloud providers.
- August 07, 2014
As organizations change the way they consume technology resources, cloud services providers emerge as worthy challengers to traditional vendors. As such, they require a deft IT management touch, our tweet jammers say.
- August 04, 2014
As the cloud evolves, so do cloud providers' ability to meet enterprise IT demands. In this tweet jam recap, find out how you can turn your provider management strategy into a competitive advantage.
- July 22, 2014
Can building better relationships with cloud-based technology providers boost your IT competitive advantage? Discuss with SearchCIO Wednesday, July 30, at 3 p.m. EDT on Twitter.
- October 08, 2013
Live from the 2013 Gartner Symposium ITxpo, Microsoft CEO Steve Ballmer discusses why Microsoft licensing is so complicated.
- November 07, 2012
Gartner Inc. predicts that by 2015, 35% of technology spending won't be controlled by IT but by the business. Here's why.
- October 12, 2012
This week the Searchlight aims its beam upward for a look at public cloud use from a variety of angles and the latest on Congress v. data brokers.
- September 05, 2012
Cloud service provider execs from Microsoft, Amazon.com, Rackspace and Salesforce.com take on the intricacies of SLAs and data ownership.
- August 30, 2012
Execs from cloud providers Microsoft, Amazon, Rackspace and Salesforce speak on top customer questions: security, outages, SLAs and data ownership.
- July 16, 2012
Virtualization calls for a shift in storage strategy. Here's a rundown of the pros and cons of three primary approaches for virtualized environments.
- July 10, 2012
A strong capacity management plan for virtualized data centers comes down to the right mix of resource provisioning tools for both IT and employees.
- April 06, 2012
It's been a busy week for Dell, not to mention for managing CIO vendor relations. This past Tuesday, Dell announced its impending acquisition of Wyse Technology Inc., a cloud software and hardware ...
- April 04, 2012
Do the CIO and CFO see eye to eye on IT's value to the business? A new SearchCIO.com report reveals some serious gaps and ways to improve alignment.
- November 15, 2011
Vendor relationship management often isn’t a strong suit of CIOs. A Gartner guru offers tips for working with vendors -- with comment from CIOs.
- November 14, 2011
CIOs are adept at managing vendor contracts. What they tend to have trouble with is vendor relationship management. Find out why.
- September 08, 2011
Choosing the right IT services to deliver is the foundation of a winning IT Service Management strategy. ITIL chief architect Sharon Taylor explains.
- September 07, 2011
Even though CIOs have done an excellent job of reducing costs, there is more cost optimization to be done, Ernst & Young's David Nichols says.
- June 14, 2011
No matter how big the outsourcing contract, accountability should be an inside job. CIO Linda Jojo explains why outsourcing is all about governance.
- June 01, 2011
Elasticity and ease of provisioning are virtual cloud computing characteristics that appeal to CIOs but are off-putting from the perspective of security.
- May 17, 2011
If your organization is considering an application-transformation strategy, do your homework on Software as a Service products before you commit to a vendor.
- February 15, 2011
Vendors are promising to eliminate data center infrastructure management headaches by hooking together one-stop solutions. Will enterprises take the bait?
- February 08, 2011
Off-the-shelf cloud computing applications are becoming a priority with enterprise CIOs looking for safe ways to move less strategic products and functions.
- February 07, 2011
CIOs are cautiously deciphering the value of cloud computing, and finding that their expectations don't always match the payoff. Yet the service delivery model is gaining traction.
- February 07, 2011
When it comes to enterprise cloud computing, CIOs are finding that even the easy sells are hard. Learn how organizations are incorporating the cloud into their business strategies.
- November 29, 2010
If 2011 is like 2010, choosing the right outsourcing service provider and getting the deal off to the right start will be critical for CIOs. Here are four mistakes to avoid.
- November 17, 2010
Enterprise collaboration platforms aim to add a social layer to work apps. This story, the second of two about such platforms, offers a market overview and vendor selection advice.
- September 08, 2010
Outsourcing solutions are undergoing a seismic shift, says the head of outsourcing at A.T. Kearney. See what CIOs want from outsourcing companies, and the tradeoffs made in return.
- April 08, 2010
Security continues to be a top priority for IT organizations shelling out budget dollars and planning for the future. But do you know the right questions to ask when evaluating potential security ...
- March 11, 2010
IT infrastructure outsourcing and multisourcing benefit when enterprise and vendor have a strong IT Infrastructure Library framework. Learn how to align IT outsourcing and ITIL.
- February 24, 2010
What are the warning signs that outsourcing contracts are going bad? How can you mitigate the risks? Experts offer advice in this second of two articles.
- February 23, 2010
Outsourcing contract renegotiations were up sharply last year. Most of that activity focused on cost cuts, which spells trouble. Experts offer advice, in the first of two articles.
- January 27, 2010
Enterprises are finding ways to use vendor contract management as a means to cut costs by renegotiating contracts down to the maintenance-clause and business-unit levels.
- December 18, 2009
IBM announced this week that it was buying Lombardi, a successful and well-known BPM technology vendor. Lombardi has a range of tools that are both innovative and affordable for midmarket ...
- December 02, 2009
Application development outsourcing poses risks, from developers sharing information on blogs to not knowing who is really writing your code. Here's how to manage them.
- November 03, 2009
Virginia's CIO explains steps being taken to improve oversight and performance of the state's $2 billion IT outsourcing deal, which has been beset by delays and other problems.
- October 06, 2009
Need a hand in evaluating prospective vendors or managing your current crop? Here's a sampling of software vendor scorecards and requirements to help you create your own.
- August 27, 2009
IT outsourcing pros and cons for Latin and South America range from time zone alignment and geographic proximity to a lack of vendors and language barriers. Learn more here.
- August 18, 2009
The benefits and challenges of IT outsourcing in India, China, the Philippines and Vietnam range from pricing to intellectual property barriers. Learn more here.
- August 06, 2009
In their rush to get services on the market, cloud computing providers are leaving quite a few gaps when it comes to contracts and accountability. Here's what to watch out for.
- August 05, 2009
PPM software vendors are trying to address user concerns over pricing, resource allocation and calculating ROI. But have Microsoft SharePoint and Project already done the job?
- May 06, 2009
Find out how CIOs are providing business users with real-time data without big investments in BAM tools.
- March 31, 2009
As companies with IT outsourcing contracts look to take advantage of price drops, they find renegotiations may include reduced service levels. Gartner and others weigh in.
- February 27, 2009
Even as CIOs face smaller IT budgets in a range of areas this year, one segment that still has traction is Software as a Service (SaaS). The subscription-based software delivery model provides an ...
- February 05, 2009
Vendor management offices and standards bodies can help large organizations save money on IT purchasing and better manage vendor relations, both critical during a recession.
- November 20, 2008
A new report from Forrester Research says the confluence of a scary economy and rapidly evolving technologies will drive explosive growth in IT managed services.
- November 19, 2008
IT execs get major benefits by deploying virtual servers. But they're also discovering that virtualized environments are more difficult and complex to manage than anticipated.
- November 13, 2008
For CIOs who already budget lean, here are four more places to save. You can stop some projects, reduce service levels, increase levels of risk and, yeah, move to the cloud.
- November 04, 2008
A CIO used every penny of a budgeting windfall to build the network infrastructure for a nonprofit performing arts center while never wasting a dime. Wi-Fi and a fixed-mobile communications (FMC) system are among the perks helping performers, ...
- September 09, 2008
The e-trash keeps piling up. Need a visual? Think "Wall-E." What isn't stockpiled is being dumped into landfills and the toxic parts shipped off to countries where laws are lax. CIOs are taking steps to keep their companies' hands clean.
- August 25, 2008
The Oracle vs. SAP war has been a long and vicious one. The ERP giants battle constantly for market share and big-time customers. Meanwhile, their CEOs – Oracle’s Larry Ellison and SAP’s Henning ...
- August 22, 2008
A recent SearchCIO-Midmarket.com CIO salary survey shows reasons people leave their jobs -- dissatisfaction with management is at the top. Are your bad bosses really that bad?
- July 24, 2008
I work (a little) when I'm on vacation. But that's not a bad thing, is it?
- February 27, 2008
Google Apps Team Edition is so tempting you could measure the time it'll take your employees to get hooked on it with an egg timer. You can wrestle users over it, if you're so inclined, but best to embrace it instead.
- February 12, 2008
To all those CIOs who refuse to embrace Facebook on the grounds that it's not a business tool: look a little closer.
- January 30, 2008
CIOs look to spend management firms to reap big savings on software negotiations when budgets are tight and a recession looms.
- October 18, 2007
IT outsourcing megadeals are on the decline. How has this affected the outsourcing industry in general? Get advice on how and when CIOs should plan and implement outsourcing deals in the future.
- August 28, 2007
The co-founder of TomorrowNow discusses software maintenance.
- July 19, 2007
The care and feeding of business software is a touchy topic. Now, a high-profile lawsuit forces the software maintenance issue to raise its ugly head -- again.
- June 07, 2007
To protect their interests, some vendors are making it difficult for other vendors to reuse their technology -- but they're still calling themselves open source. Experts are divided over whether this apparent diluting of open source is a problem.
- October 12, 2006
Business process outsourcing is the fastest-growing segment of the outsourcing market -- and that spells trouble for CIOs.
- October 04, 2006
Small to midsized firms attempting to upgrade communication services find the only vendors who can service them are the large, more expensive providers.
- August 08, 2006
IT managers are learning that using desktop virtualization software to patch their enterprise desktops has the potential to save time, money and energy.
- August 01, 2006
Can't foot the bill for high-end enterprise software? Some midmarket CIOs are turning to emerging commercial open source vendors. They've got the goods, they're eager for your business and the price is right. But there are some risks, so go in with ...
- July 12, 2006
It's more than just widgets. CIOs are now looking beyond the Web 2.0 hype and using the technology to reshape their companies.
- June 08, 2006
As the economy picks up, vendors are becoming more brazen, changing terms and using contract loopholes to walk away from small deals to land the big fish. An IT attorney gives midmarket CIOs a primer on how to level the playing field at the ...
- May 30, 2006
Following a time-honored principle in computer science, a storage startup has put intelligence into the physical device and introduced what one analyst says could be a game-changing event in how you manage data.
- April 13, 2006
Off the shelf might be just fine for IT services, but offshore contracts should be custom-made. Gartner offers tips for "contracting effectively in a globally sourced world."
- March 29, 2006
More vendors are adopting open source business models. Columnist Paul Gillin offers advice on how users can leverage this new vendor interest to their advantage.
- February 03, 2006
With the arrival of SAP's long-awaited on-demand CRM offering, which competitor is hurt the most and who will emerge?
- January 19, 2006
Forrester Research offers four tips for working through the critical phases of mergers and acquisitions.
- September 27, 2005
As demand for IT services continues to grow at 30% a year, some say the trained labor supply will soon run out. Then what happens?
- August 04, 2005
Why outsource? CIOs should know precisely why their company is a candidate for outsourcing before they vote on a vendor.
- April 18, 2005
The senior-ranking IT executive at Costco Wholesale Corp. got a real deal on outsourcing and empowered his IT staff members by allowing them to buy into it -- or not.
- August 31, 2004
More than half of offshore deals wash up on the shores of failure. David Foote offers up a baker's dozen tips for ensuring success over there.
- June 21, 2004
How open are you about your outsourcing plans? If it's your "dirty little secret," you could be doing your department more harm than good.
- May 18, 2004
Gartner says outsourcing has hit the mainstream for companies of all sizes, but evidently the controversial aspects are still alive and well. Some companies are eager to learn more but aren't all that enthused about discussing their plans.
- February 16, 2004
Application service providers (ASPs) as they were known in 2000/01 no longer exist. This Meta report discusses "application as a service" and how it continues to evolve.
- February 16, 2004
According to Meta Group research, offshore outsourcing is growing 20%-25% per annum, with little evidence of slowing. While most enterprises experience initial resistance, most technical issues are readily resolved and geopolitical risk is deemed ...
- November 11, 2003
If you want to get some extra "oomph" from offshore software development, "extrasourcing" could be the ticket.
- November 10, 2003
You've heard of outsourcing. You've heard on insourcing. But have you heard of extrasourcing? It could bring your firm 10 benefits.
- September 04, 2003
Offshore outsourcing is definitely "in," but don't rule out offshore insourcing (and don't call it "inshore offsourcing," as your tongue may be wont to do). Gartner analysts say there are times when you may want to take certain IT processes overseas...