News

Enterprise business applications

  • July 23, 2003 23 Jul'03

    A customer focus works in a down economy

    In this down economy, don't sell your customer relations short. In fact, focusing on existing customers may be more important now than it is during good times.

  • July 15, 2003 15 Jul'03

    Services supply chain: Strategies for a buckshot market

    The global recession has forced businesses to curb costs. Consequently, companies are scrutinizing every variable expense area to remain viable. A recent Aberdeen-Penton Media survey yielded five key tactics that enterprises can use to establish a ...

  • June 18, 2003 18 Jun'03

    Four things to keep in mind amidst merger madness

    Does Oracle's overture to PeopleSoft (and indirectly to J.D. Edwards) have you wondering what on earth to do with your ERP strategy? There are four things to keep in mind in the midst of the merger madness.

  • June 17, 2003 17 Jun'03

    When is it smart to sell the factory and outsource?

    Should your company keep control of its supply chain and manufacturing facilities when it needs to expand — and risk getting stuck with expensive capacity it can't use? Or should it outsource — and if so, to whom and for how much? ...

  • June 06, 2003 06 Jun'03

    Oracle plans takeover bid of PeopleSoft

    Oracle has announced its intention to make a takeover bid for PeopleSoft and has offered $16 per share.

  • June 06, 2003 06 Jun'03

    Oracle takeover caps wild week in enterprise applications market

    Oracle's takeover bid of PeopleSoft ends a watershed week in the enterprise applications space.

  • May 05, 2003 05 May'03

    Supply chain risk: Deal with it

    Suddenly your supply chain is full of weak links, everything from terrorism to political instability to dock strikes. Could you and your customers withstand a disruption?

  • March 19, 2003 19 Mar'03

    Dataquest: Enterprise software buyers holding back in 2003

    Researcher Gartner Dataquest is predicting slow growth for the enterprise software market based on users' continued reluctance to make major investments in new applications.

  • March 03, 2003 03 Mar'03

    Step this way for a successful customer loyalty program

    Adding IT to the mix can make the prospect of launching a customer loyalty program seem a bit daunting. In this CIO Steps to Success article, learn the essentials of rewarding your best customers while rewarding your bottom line, too.

  • February 03, 2003 03 Feb'03

    Microsoft's CRM package: Better late than never

    Microsoft may be late to the CRM ball, but it's certainly expected to make a grand entrance.

  • January 29, 2003 29 Jan'03

    Why some succeed at CRM -- and many fail

    What makes some companies so much better at managing customer relationships than their competitors? Wharton School of Business professor George Day provides some answers.

  • January 09, 2003 09 Jan'03

    Cookies may eventually crumble online registration

    Forcing online customers to register for a Web site before letting them enter is likely to hurt business, say analysts. Instead, experts recommend the Amazon.com approach.

  • January 03, 2003 03 Jan'03

    Do you dare show a customer the door?

    Weeding out low-profit, high-maintenance customers is all the rage in CRM these days. But columnist Peter A. Buxbaum argues that such a strategy is insane.

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