Enterprise business applications

  • February 09, 2006 09 Feb'06

    Analytics tool a slam dunk for Celtics

    The Boston Celtics use data analytics to increase ticket sales and evaluate players. Better analytics ultimately means better basketball games, according to the team.

  • February 07, 2006 07 Feb'06

    Shop Talk: CRM

    Shop Talk: CRM

  • February 07, 2006 07 Feb'06

    Hosted application helps CompUSA turn product reviews into insight

    Using a hosted application, the computer retailer is using reviews to increase loyalty and improve its site.

  • February 07, 2006 07 Feb'06

    Expert advice: Voice your open source concerns now

    The future of open source software is being debated right now -- according to columnist Paul Gillin, you should be involved in the discussion.

  • February 03, 2006 03 Feb'06

    SAP's entry muddles the hosted CRM market

    With the arrival of SAP's long-awaited on-demand CRM offering, which competitor is hurt the most and who will emerge?

  • February 02, 2006 02 Feb'06

    Analyze this -- Anger management software

    Go ahead, lose your cool. But be sure to speak distinctly. Speech recognition software is designed to bring customer service to a whole new level.

  • February 01, 2006 01 Feb'06

    Passing the baton made simple

    How well-crafted activity triggers optimize workflow and satisfy customers.

  • January 31, 2006 31 Jan'06

    SAP set to launch hosted CRM

    SAP plans to enter the hosted CRM market in 2006 and will make an announcement to that effect as early as February, according to remarks from CEO Henning Kagermann.

  • January 31, 2006 31 Jan'06

    Massachusetts names CIO to replace Peter Quinn

    The appointment of a new CIO for Massachusetts comes with unambiguous support for the state's decision to adopt OpenDocument Format.

  • January 27, 2006 27 Jan'06

    Disabled advocates wary of march toward open source

    In Massachusetts, the decision to adopt OpenDocument formats has led to nasty debates, one CIO resignation and a list of concerns issued by advocates for the disabled.

  • January 26, 2006 26 Jan'06

    Best Buy's supply chain transformation

    Best Buy has transformed its supply chain from a high-volume distribution mechanism to a customer-facing operation that drives strategy as well as product.

  • January 21, 2006 21 Jan'06

    Driving IT strategy: Zipcar's Roy Russell

    Zipcar's information technology leader discusses the company's growth and IT strategy.

  • January 20, 2006 20 Jan'06

    Zipcar shifts into high gear

    Roy Russell is vice president and No. 1 IT guy at Zipcar, a Cambridge, Mass.-based company that is six years old and profitable with annual revenues of $15 million. He's also married to Robin Chase, company co-founder. Chase and her business ...

  • January 20, 2006 20 Jan'06

    Killer apps? Get ready to wait

    CIO Les Johnson puts his ERP hopes on hold while typical project delays eat up time. But killer apps await.

  • January 20, 2006 20 Jan'06

    When CIOs assume, they make ... trouble?

    Here's four assumptions you should never make during an IT project, brought to you by CIO Les Johnson.