News

Enterprise artificial intelligence AI

• March 25, 2020 25 Mar'20

  COVID-19 has mixed effect on Nvidia news

  During an Nvidia news call this week, company officials said the coronavirus pandemic has had a mixed impact on its business, with work-from-home-related sales up but certain sectors, such as sales ...

• July 30, 2019 30 Jul'19

  CIO job description grows ever more demanding

  Korn Ferry's Craig Stephenson shares his thoughts on the changing CIO job description and urges tech leaders to follow the 'ADAPT' leadership framework.

• July 09, 2019 09 Jul'19

  Automation Anywhere's Microsoft pact indicative of hot RPA market

  RPA vendor Automation Anywhere said it's poised to take full advantage of the burgeoning RPA market. Its recent deal with Microsoft is just one indication of RPA's popularity.

• July 03, 2019 03 Jul'19

  Criteria for success in AI: Industry best practices

  Is it useful to study how companies outside of your industry are applying AI? Experts from Shell, Uber and Fellow Robots believe so. Read about their criteria for success in AI.

• June 28, 2019 28 Jun'19

  Law firm CIO says RPA investment delivering 'material benefits'

  CIO Vince DiMascio describes how investment in RPA is optimizing legal processes and serving as the glue for integrating business systems at Berry Appelman & Leiden.

• June 28, 2019 28 Jun'19

  Law firm CIO successfully deploys RPA and AI to improve client service

  Vince DiMascio, CIO at Berry Appleman & Leiden, details how his team is using natural language processing, machine learning and RPA to help deliver top-notch legal services.

• June 26, 2019 26 Jun'19

  AI's carbon footprint will be an issue for enterprises

  AI is touted as the tech that will help us combat global warming, but training AI models requires a shocking amount of energy. What are the implications for enterprise AI strategies?

• May 31, 2019 31 May'19

  Early stage companies look to help CIOs fix software development

  The early stage companies honored at this year's MIT Sloan CIO Symposium take aim at one of digital transformation's biggest pain points: the slow pace of software development.

• March 26, 2019 26 Mar'19

  Scalable learning vs. scalable efficiency in the automation age

  The right way to treat employees in the automation age is not by deploying scalable efficiency, but by offering scalable learning. The first requirement: enlightened leaders.

• March 25, 2019 25 Mar'19

  JOANN Stores hires new CIO to push customer experience strategy

  JOANN Stores' announcement of a new CIO hire is another signal that engaging customers is increasingly part of the CIO portfolio.

• March 19, 2019 19 Mar'19

  MIT CIO 2019: Scaling AI and data to build the 'smart enterprise'

  The theme of MIT Sloan CIO Symposium 2019 is 'leading the smarter enterprise.' We caught up with event chair Lindsey Anderson to find out what that means.

• March 11, 2019 11 Mar'19

  Google Empathy Lab uses 'design feeling' in search of a more human UI

  Google Empathy Lab's Danielle Krettek touted the next big thing in UI design at the Wisdom 2.0 event: tech that feels your pain or happiness -- or whatever.

• March 11, 2019 11 Mar'19

  Confronting big tech's role in digital addiction and digital wellness

  Heard at Wisdom 2.0: Former Google employee Tristan Harris believes big tech needs to confront its role in promoting digital addiction and get serious about digital wellness.

• February 18, 2019 18 Feb'19

  Accenture predicts post-digital age where trust is the differentiator

  The latest Accenture Technology Vision report calls out 'DARQ' technologies as the new must-have for CIOs and underscores the importance of building digital trust.

• February 11, 2019 11 Feb'19

  AI bots: How GE is adapting traditional management to AI

  To get a handle on its AI strategy, GE is making AI more human: It's creating AI bots and assigning them to managers. Challenges abound.

• January 23, 2019 23 Jan'19

  CIOs share their 2019 tech resolutions

  We asked five CIOs to share their tech resolutions for the new year. Ambition is sky high. Projects include RPA, AI that can handle sensitive data, scaling the business and more.

• January 21, 2019 21 Jan'19

  5 IT trends shaping 2019 CIO strategies

  Tech executives sound off on the IT trends they see shaping CIO strategies in 2019. AI and cloud loom large, but the test for CIOs is not just technical.

• January 10, 2019 10 Jan'19

  Digital user experience a big CIO goal in 2019

  In 2019, CIOs should expect to play a major role in delivering a top-notch digital user experience -- for customers, employees and for the sake of the company brand.

• December 21, 2018 21 Dec'18

  Top CIO articles of the year focus on cutting-edge AI, IT disruption

  What were CIOs focused on in 2018? Cutting-edge AI was top of mind. IT disruption and industry bombshells loomed large. Here are the top 10 CIO articles of the year.

• December 20, 2018 20 Dec'18

  2018 tech events: The year in photos

  Did you hit the road in 2018 to learn about IT trends? We did. This photo roundup takes a look back at some of the notable moments from SearchCIO's tech event coverage.

• December 18, 2018 18 Dec'18

  Top CIO tips in 2018 zero in on AI challenges, opportunities

  Expert advice on AI problems and rewards dominated our 10 most popular CIO tips on SearchCIO in 2018. Read our summary of the tips and follow the links to the detailed coverage.

• November 30, 2018 30 Nov'18

  5 AI predictions for 2019: Pragmatic AI takes hold

  What are the forces driving enterprise AI in 2019? Forrester Research breaks down five, CIO-tailored AI predictions for the upcoming year.

• November 28, 2018 28 Nov'18

  Enterprise AI adoption on fire, but foundation lacking for sustainable AI

  McKinsey surveyed thousands of executives on their AI projects to find out what was working and what wasn't. Here's the lowdown.

• November 21, 2018 21 Nov'18

  AI-enabled enterprise starts with education, not tech

  Step one for CIOs charged with building an AI-enabled workplace is to keep up with what's happening in the field. Next is to help their IT teams develop the habit.

• November 21, 2018 21 Nov'18

  Beware of unwitting bias in AI algorithms, experts say

  Companies need to know how bias can unwittingly creep into recommendations from AI algorithms, according to panelists at the recent AI and the Future of Work event at MIT. Sophie Vandebroek, vice ...

• November 16, 2018 16 Nov'18

  How augmented intelligence can enhance jobs

  Augmented intelligence -- AI used to enhance human skills -- makes workplaces more productive, diverse, inclusive and authentic. That's one future conjured at an MIT forum on AI.

• November 09, 2018 09 Nov'18

  Google's Eric Schmidt on digital success -- be first, perfect comes later

  Success for digital products doesn't follow the same trajectory as for physical goods. Google's Eric Schmidt laid out the case for a rush-to-market approach at an MIT event on AI.

• November 01, 2018 01 Nov'18

  With AI techniques, don't get stuck in the data quantity rut

  Gartner's Erick Brethenoux gives practical advice on how CIOs can get started with AI. One of his tips: Think data quality, not data quantity.

• October 31, 2018 31 Oct'18

  In 2019, CIOs should strive for flexible analytics architecture

  Data and analytics are part of everyday survival for companies. But according to a new research note from Gartner Inc., organizations are struggling to manage the data they have let alone establish ...

• October 30, 2018 30 Oct'18

  Gartner top 10 technology trends for 2019: A comprehensive guide

  For digital-minded CIOs, Gartner's 2019 top 10 technology trends should come as no surprise: IT is getting smarter, casting an intelligent digital web over the enterprise -- and everywhere else.

• October 29, 2018 29 Oct'18

  Implementing RPA at John Hancock ushers in new wave of IT innovation

  What's the best approach for implementing RPA? John Hancock discovered that a time-honored practice for the automation of business processes didn't make sense when it came to RPA.

• October 18, 2018 18 Oct'18

  Forget Hollywood's AI promises, results are what inspires next-gen tech pros

  During the "Lunch with Robots" panel at HubWeek 2018, host Jim Tracy asked a question that reflected a major theme of the weeklong event: How is the workforce going to change in the next 20 years, ...

• October 17, 2018 17 Oct'18

  Microsoft and corporate activism

  Microsoft's chief legal officer talks corporate activism; Legendary Entertainment offers its take on 'Moneyball' for movies: The Data Mill reports from HUBweek.

• October 12, 2018 12 Oct'18

  Automation and employment debate takes a new turn

  Future of work trends: Academics and industry executives shared their views on the evolution of RPA and the impact of AI on jobs at the recent UiPath Forward conference.

• October 08, 2018 08 Oct'18

  Augmented human intelligence: Using AI to streamline business process

  CIOs are under tremendous pressure to use AI technologies. A recent survey shows why focusing on augmented human intelligence may yield the best business results.

• October 03, 2018 03 Oct'18

  Finding internal data science talent: The right stuff

  Fierce competition for data science talent means that CIOs need to look internally for the requisite skills. On the list: curiosity, domain expertise, emotional intelligence.

• September 28, 2018 28 Sep'18

  How Uber AI Labs used filters to fix a ConvNets deficiency

  Can ConvNets learn new tricks? Uber AI Labs research scientist unpacks how her team identified and fixed a major deficiency in its convolutional neural networks.

• September 28, 2018 28 Sep'18

  Digital workers are invading the enterprise -- and that's not a bad thing

  Credit Suisse and LogMeIn executives provide a glimpse at how external and internal customer service strategies are melding.

• September 28, 2018 28 Sep'18

  Microsoft CEO: Buyer beware for digital technology platform choice

  At Microsoft Ignite 2018, CEO Satya Nadella issued a 'tech intensity' challenge, as the company launched or announced updated offerings in the cloud, IoT and AI domains.

• September 28, 2018 28 Sep'18

  Global Artificial Intelligence Conference 2018: The value of context

  Speakers at the Global Artificial Intelligence Conference 2018 confronted issues that arise when ignoring context and reality when developing and implementing AI.

• September 27, 2018 27 Sep'18

  6 best practices for IT pros when building a chatbot

  There's a lot to consider when building a chatbot. Beerud Sheth, co-founder and CEO of Gupshup, broke down six best practices for IT pros at the Global AI Conference in Boston.

• September 26, 2018 26 Sep'18

  Power of AI, limitations of AI in focus at Global AI conference

  What's the difference between human and artificial intelligence? At the Global AI conference in Boston, opening day featured tech experts parsing the power of AI and the limitations of AI.

• September 26, 2018 26 Sep'18

  AI models could help companies overcome human bias

  Human bias can be coded into AI models, but can AI models help remove human bias? Two companies make the case.

• September 13, 2018 13 Sep'18

  Machine intelligence could benefit from child's play

  Advances in AI have spurred high interest in the technology, but the road to making machines intelligent remains a long one, said MIT's Josh Tenenbaum at the EmTech conference.

• August 31, 2018 31 Aug'18

  Success with automation and AI requires a high 'RQ'

  CIOs should assess their 'robotics quotient,' a Forrester Research construct that measures how ready organizations are to introduce automation and AI technologies successfully.

• August 30, 2018 30 Aug'18

  How bias in AI happens -- and what IT pros can do about it

  At Gartner Catalyst 2018, Darin Stewart detailed how AI bias finds its way into algorithms, what IT pros can do to prevent it -- and why it's sometimes OK to intentionally insert it.

• August 22, 2018 22 Aug'18

  Approaches for embedding human ethics in AI systems

  Instilling ethics in AI systems is a low priority for CIOs aiming to harness the power of machine intelligence. That's a mistake, warned Darin Stewart at the Gartner Catalyst event.

• August 14, 2018 14 Aug'18

  GE rumors highlight digital culture hardship for CIOs

  The rumors that GE is putting pieces of its vaunted GE Digital unit on the chopping block spread like wildfire. True or not, here's why CIOs should be taking notes.

• August 10, 2018 10 Aug'18

  Report on Alexa-enabled devices puts spotlight on voice commerce

  Not many people buy things using Amazon's Alexa-enabled devices, a new report contends. What does that say about voice commerce and how the enterprise uses voice computing technology?

• August 07, 2018 07 Aug'18

  Bank opts for AI-infused data storage platform over cloud

  A storage vendor that bills itself as a software company is baking AI management into its all-flash arrays. Read why IT execs like Dan King sees the innovation as a game changer.

• June 29, 2018 29 Jun'18

  Intuit's CDO talks complex AI project to improve finances

  Intuit's latest AI project -- a digital financial assistant -- could help its customers save money, while breaking new technology ground.

• June 29, 2018 29 Jun'18

  Building a data science pipeline: Benefits, cautions

  A data science development pipeline is critical for digital business. But the sequence of the pipeline must be monitored closely to ensure the output reflects the business goal.

• June 29, 2018 29 Jun'18

  Advanced mapping, voice: Airtel CIO targets cutting-edge tech

  In this video from the MIT Sloan CIO Symposium, Harmeen Mehta, global CIO at Bharti Airtel, discusses which cutting-edge tech is helping her company digitally transform.

• June 22, 2018 22 Jun'18

  Convenience: Driver of BI innovation

  IoT and autonomous systems expert Ella Hilal, a speaker at the upcoming Real Business Intelligence Conference, connects the dots between convenience and BI innovation.

• June 15, 2018 15 Jun'18

  Emerging IT trends: 'Massive availability of data,' AI decision-making

  At the MIT Sloan CIO Symposium, Wolfgang Bauriedel, executive director at Russell Reynolds Associates Inc., talked IT trends that will transform enterprise.

• June 14, 2018 14 Jun'18

  With artificial intelligence and machine learning, KPIs are crucial

  The CIO of DBS Bank and CTO of Kayak square off at the 2018 MIT Sloan CIO Symposium on how to use AI for business success.

• June 13, 2018 13 Jun'18

  An AI-machine learning data challenge: Predicting the unpredictable

  A difficult test for companies wanting to capitalize on huge amounts of data and emerging tech is getting it to fit what they can't see, says MIT's Iyad Rahwan.

• June 08, 2018 08 Jun'18

  Quality, meaningful future work hinges on human-machine 'complementarity'

  What AI and machine learning mean for the future of work prompts vigorous debate and gloomy headlines -- but MIT researchers see brighter, more collaborative prospects.

• May 31, 2018 31 May'18

  Building an intelligent enterprise: Four experts offer hard-won advice

  At the MIT Sloan CIO Symposium, four IT executives shared lessons they've learned from building an intelligent enterprise and paid homage to the tech that helped them do it.

• May 11, 2018 11 May'18

  Build 2018 gives the office meeting a high-tech sheen. Does it matter?

  A display on the future of meetings at Microsoft's Build 2018 event was a technology tour de force. But analysts said the fanfare sort of misses the point.

• May 10, 2018 10 May'18

  With machine learning models, explainability is difficult and elusive

  The enterprise's demand for explainable AI is merited, say experts, but the problem is more complicated than most of us understand and possibly unsolvable.

• May 08, 2018 08 May'18

  Artificial intelligence for social good: Big tech spins a new narrative

  AI for social good is a thing. SAS touts research on tracking cheetah populations, Microsoft showcases work on precision farming at the Artificial Intelligence Conference.

• April 23, 2018 23 Apr'18

  Workplace 'mindfulness' as coping mechanism for AI disruption

  Two tech titans investing in the AI tools that automate jobs are also sinking money into workplace mindfulness programs aimed at helping employees become better at being human.

• April 13, 2018 13 Apr'18

  Onus is on CIOs to address limitations of artificial intelligence

  Recognizing the limitations of artificial intelligence is step No. 1 for CIOs aiming to reap its benefits, according to AI luminaries at the recent EmTech Digital conference.

• April 11, 2018 11 Apr'18

  Computer vision, machine learning skills help fuel surge in AI jobs

  A report by the world's No. 1 job site, Indeed, finds there are more AI jobs than ever, but job-seeker interest is leveling out. What accounts for the dwindling enthusiasm among job hunters?

• April 06, 2018 06 Apr'18

  Voice computing goes to work with Microsoft Teams addition of Cortana

  Microsoft is integrating Cortana into its Teams collaboration platform. Will it be the baby step voice computing needs to gain traction in the enterprise? The jury is out.

• March 29, 2018 29 Mar'18

  Intel debuts new nGraph compiler for neural networks models

  Built on open source software, Intel's new nGraph DNN compiler takes aim at Nvidia's advantage by making it easier to run neural networks on different kinds of hardware.

• March 27, 2018 27 Mar'18

  Conversational AI: Start by enlisting the big vendors

  It's time to develop a conversational AI strategy, according to Gartner analyst Svetlana Sicular. Her advice: Stay focused on the business case and lean on the AI platform vendors.

• March 27, 2018 27 Mar'18

  Machine learning algorithms: New tool for fighting cyberthreats?

  As hackers use increasingly sophisticated tech to tap into corporate data, machine learning platforms can help companies fight fire with fire by detecting cyberthreats early on.

• March 19, 2018 19 Mar'18

  Gartner issues four-part prescription for data and analytics leaders

  Fake facts, discrimination, complexity and illiteracy are four challenges CIOs and data experts must overcome to reap the value of data analytics. Also, forget about bimodal IT.

• March 15, 2018 15 Mar'18

  ISACA: Build security into artificial intelligence hardware

  A new paper on how to fight off malicious AI recommends adding security features to AI chips. ISACA's Rob Clyde explains why that's a good idea.

• March 15, 2018 15 Mar'18

  Companies ill-equipped to combat malicious AI

  Companies are on the precipice of being attacked by malicious AI but lack the skills and tools needed to put up a basic defense, according to ISACA's Rob Clyde.

• March 14, 2018 14 Mar'18

  'Intelligent tutoring systems' use AI to boost student IQ

  Intelligent tutoring systems that track how a student learns become smarter and more useful with practice, according to Carnegie Mellon University's Ken Koedinger. It's all about the data.

• March 06, 2018 06 Mar'18

  IBM's cloud strategy homes in on developers

  To boost its profile in IaaS, IBM's cloud strategy has shifted focus from CIOs to developers. Whether the multipronged appeal to developers will pan out remains an open question.

• February 28, 2018 28 Feb'18

  Survey: Customer service chatbots aren't crowd-pleasers -- yet

  A recent survey by Chatbots.org found that less than half of consumers find chatbots effective. What does that mean for CIOs trying to integrate the technology?

• February 27, 2018 27 Feb'18

  Gartner's AI 'value chain' offers schema for assessing an AI project

  Analyst Bern Elliot encourages CIOs to approach AI the way a financial advisor approaches an investment portfolio -- with a mix of high-risk and low-risk projects.

• February 22, 2018 22 Feb'18

  Deep learning algorithms power startup's beauty database

  Deep learning algorithms are changing how we drive cars and navigate outer space. What about saving our skin? Silicon Valley startup Proven Beauty has a plan.

• February 12, 2018 12 Feb'18

  Neurala claims 'lifelong deep neural nets' don't forget

  Boston startup Neurala says it has developed deep neural networks that can learn on the fly. Neurala's COO Heather Ames explains.

• February 05, 2018 05 Feb'18

  Critical elements CIOs need to build an AI team

  Top-notch recruiters, organizational structures that engender trust, and attention to ethics are key to ensuring your AI team succeeds.

• February 02, 2018 02 Feb'18

  IT Priorities 2018: Network upgrades, automation, cloud make the cut

  The TechTarget IT Priorities 2018 survey finds that networking, automation and cloud projects will keep IT pros busy. IoT and AI lag, but that doesn't mean they aren't happening.

• January 31, 2018 31 Jan'18

  The 2018 CIO budget plan: The goal is lofty, but is the money there?

  Digital transformation and underlying technologies -- cloud, AI, DevOps -- dominate CIO strategies this year, but it's unclear whether CIO budgets are up to the task.

• January 31, 2018 31 Jan'18

  CIOs need an AI infrastructure, but it won't come easy

  From picking vendors to upskilling staff, folding an AI infrastructure into enterprise architectures isn't simple. Experts at the recent ReWork Deep Learning Summit zero in on the issues.

• January 30, 2018 30 Jan'18

  Digital phenotype introduces new kinds of data to clinical setting

  John Brownstein of Boston Children's Hospital explains how his team is 'putting the public back in public health' by mining troves of nonclinical data culled from social media.

• January 22, 2018 22 Jan'18

  'Patient journey' propels hospital's digital transformation

  The chief innovation officer at Boston Children's Hospital explains how digital technologies are changing the 'patient journey' for the better.

• January 14, 2018 14 Jan'18

  CES 2018 for CIOs: Rise of the AI voice assistant class

  What happens in Vegas doesn't stay there -- not at CES 2018, where AI voice assistants and sentient objects were ubiquitous and the crossover to workforces was obvious.

• January 05, 2018 05 Jan'18

  CIO plans for AI projects in 2018 push the envelope

  SearchCIO interviews with leading IT executives suggest continued strong investment in AI projects -- and an important role for CIOs in developing an enterprise-wide AI strategy.

• January 04, 2018 04 Jan'18

  CIO goals and IT resolutions for 2018

  Seven CIOs plus one chief digital officer give us a glimpse of their technology plans for the new year.

• December 28, 2017 28 Dec'17

  Top 10 blog posts of 2017 illuminate top CIO goals

  SearchCIO's most-read blog posts give a telling look at CIO goals this past year -- artificial intelligence, digital transformation, multicloud management.

• December 21, 2017 21 Dec'17

  Tech execs sound off on 2018 enterprise IT trends

  Eight tech execs dissect the big enterprise IT trends in 2018. Get their takes on AI, microservices, edge computing, IT metrics and customer service in the IoT age.

• December 15, 2017 15 Dec'17

  At AI World, 'black cat' problems and data mysteries abound

  Dun & Bradstreet's chief data scientist explains why AI teams must accept that their intrepid data explorations may turn up ... nothing. Plus: Five AI 'vectors of progress.'

• December 08, 2017 08 Dec'17

  Conversational commerce rudimentary but full of promise

  Conversational commerce between a human and an artificial intelligence is immature and mostly brokered by the tech giants. That doesn't mean CIOs shouldn't put in their two cents.

• November 30, 2017 30 Nov'17

  Digital transformation strategies: Progress in telecom, banking

  A new Ovum survey cites telecom and banking as the industries making the most progress in digital transformation, while also ranking big data and APIs as the top tech enablers.

• November 21, 2017 21 Nov'17

  How to win in the AI era? For now, it's all about the data

  Deep learning pioneer Andrew Ng explains why data, not algorithms, gives companies a first-mover advantage in the current AI era. Plus: the four traits of an AI company.

• November 16, 2017 16 Nov'17

  The uphill battle of beating back weaponized AI

  AI experts at the recent EmTech conference in Cambridge, Mass., painted a frightening picture of weaponized AI.

• November 03, 2017 03 Nov'17

  AI future is nigh, but enterprises are unready

  The AI future is terrifying, terrific -- and companies are unprepared to exploit it. Also: Big tech testifies on 2016 election meddling; iPhone X privacy concerns.

• November 03, 2017 03 Nov'17

  Tim O'Reilly: The flawed genie behind algorithmic systems

  The founder of O'Reilly Media explains how the algorithmic systems that power the world's most customer-pleasing companies reflect our humanity back to us -- for better or worse.

• October 31, 2017 31 Oct'17

  Machine learning's training data is a security vulnerability

  Microsoft's Danah Boyd has a sobering message for CIOs: The data used to train machine learning algorithms is at risk.

• October 31, 2017 31 Oct'17

  2017 Gartner Symposium: A SearchCIO photo roundup

  In this photo roundup, we chronicle the SearchCIO team's experience at the 2017 Gartner Symposium and highlight some key sessions and themes from the event.

• October 27, 2017 27 Oct'17

  Companies want explainable AI, vendors respond

  Dispatch from the Strata Data Conference: The push for explainable AI is on, and companies like H2O.ai and Microsoft are looking to deliver.

• October 17, 2017 17 Oct'17

  CIOs should lean on AI 'giants' for machine learning strategy

  Components of AI, such as machine and deep learning, will be part and parcel of every enterprise. When devising a machine learning strategy, CIOs should think of it as the next wave of analytics.