Enterprise ITIL and ITSM

  • June 28, 2006 28 Jun'06

    CIOs in the dark over maintenance cost creep

    CIOs have little insight into managing maintenance of their apps, and even less control over how much they're spending.

  • June 28, 2006 28 Jun'06

    Spending snapshot: Security

    A new survey points to double-digit increases in security spending for the foreseeable future, as small and medium-sized businesses grow increasingly reliant on IT.

  • June 07, 2006 07 Jun'06

    Gartner offers tips for better server virtualization

    Starting a server virtualization project and want to make sure you get it right the first time? Gartner research fellow Tom Bittman has some tips to help the process along.

  • May 16, 2006 16 May'06

    ITIL, a data center's yellow brick road

    The IT Infrastructure Library offers a comprehensive approach to improving the quality of data center services. It also requires a commitment of willpower, time and person-power.

  • May 08, 2006 08 May'06

    Security tops IT budgets, but spending strategies shift

    Security will remain a top spending driver in 2006, according to research firm IDC. But differences exist.

  • May 04, 2006 04 May'06

    IT certification losing luster

    A pair of recent surveys provides evidence that employers are putting more of a premium on knowledge and experience than certification.

  • April 27, 2006 27 Apr'06

    Taking corporate openness to the next level

    Some organizations are turning to social media formats to communicate with internal and external clients. But columnist Paul Gillin cautions that all this openness can leave you vulnerable to both positive and negative feedback.

  • April 12, 2006 12 Apr'06

    ITIL best practices: Wellness at your service

    Cincinnati Children's Hospital's Karen Maas is turning a creaky help desk into a well-oiled ITIL-based service desk. Now nurses and doctors can focus on making children better.

  • March 30, 2006 30 Mar'06

    ITIL worship: The new set of best practices

    The IT Infrastructure Library might seem like an unyielding set of best practices, but data center managers say its benefits go way past helping to meet compliance regulations.

  • March 22, 2006 22 Mar'06

    CIOs get March Madness sanity check

    Employees watching NCAA games on company time may create countless problems for CIOs. But denying access to the Net is not the answer.

  • February 22, 2006 22 Feb'06

    Top-shelf governance with ITIL

    Two CIOs lead the charge with Information Technology Infrastructure Libraries -- the British-born methodology that converts IT from reactive to proactive.

  • January 31, 2006 31 Jan'06

    Changes in outsourcing landscape could aid CIOs

    Experts are predicting a shake-up in the outsourcing market, as contracts worth billions come up for renewal.

  • January 03, 2006 03 Jan'06

    Top 10 CIO headlines

    Sarbanes-Oxley? RFID? Governance? Which IT topics did SearchCIO readers click on and check out in 2005? Find out here.

  • January 03, 2006 03 Jan'06

    SMBs respond to HIPAA demands

    Healthcare providers, especially small and midsized companies, say HIPAA has made them rethink their approach to storage.

  • January 03, 2006 03 Jan'06

    Healthcare users struggle with HIPAA

    Healthcare providers, especially small and midsized companies, say HIPAA has made them rethink their approach to storage.