Enterprise ITIL and ITSM

  • November 07, 2006 07 Nov'06

    The FAQs on ITIL version 3

    Version 3 of the IT Infrastructure Library (ITIL) is in the works and will be published in late spring 2007. This updated version will focus more on service design, versus process. In his latest column, ITIL expert Brian Johnson answers some FAQs ...

  • November 02, 2006 02 Nov'06

    The road to innovation is a bumpy ride

    What's the saying? The road to IT purgatory is paved with good intentions. A solid roadmap can help your company move from a mere success story to innovation central.

  • October 26, 2006 26 Oct'06

    Web 2.0: Just another technology?

    Wikis, blogs and other social networking technologies are all the talk, as is the generation gap for CIOs. But is this a real threat to CIOs, or just another issue to delegate?

  • October 24, 2006 24 Oct'06

    SOA future: Sun intends to sell its own corporate culture

    Sun Microsystems' plans for its middleware products include marketing its philosophy of openness and collaboration to Global 2000 companies.

  • October 11, 2006 11 Oct'06

    IM and blogs next target for litigation

    In litigation, email is still the No. 1 target of subpoenas for electronic records. But IMs and blogs are easily targeted, too, and need attention.

  • September 21, 2006 21 Sep'06

    Five steps to creating an ITIL-friendly corporate culture

    Achieving ITIL success is just as much about people as it is about technology. ITIL expert Brian Johnson offers advice on how to get employees to positively embrace a new ITIL culture.

  • August 23, 2006 23 Aug'06

    A practical approach to implementing ITIL practices

    ITIL is most effective when not implemented "by the book." ITIL expert Brian Johnson discusses the practical and "less practical" approaches to successfully implementing ITIL into your organization.

  • August 22, 2006 22 Aug'06

    RSS may pop up in systems management software

    RSS has gotten popular on the Web for its ability to filter information on the Internet. Now there is talk that RSS could be used in the data center.

  • July 31, 2006 31 Jul'06


    The ITIL (Information Technology Infrastructure Library) is a globally recognized collection of best practices for information technology (IT) service ...

  • July 31, 2006 31 Jul'06

    Adapting ITIL to small and midsized enterprises

    IT service management is a key weapon in the war to make IT more responsive to the business users it serves. Learn how to adapt ITIL to a small or midsized enterprise.

  • July 28, 2006 28 Jul'06

    CMDB, ITIL: Keeping track of IT assets

    Too many companies today don't have an accurate IT asset management system, and therefore are underutilizing systems and being unproductive. A CMDB framework, used in support with an ITIL project, can provide databases and analysis tools to help IT ...

  • July 24, 2006 24 Jul'06

    ITSM measurement in vogue in the enterprise

    Many companies are investing in third-party or in-house IT service management tools. But how are CIOs measuring their success or failure? Learn about the various ITSM measurement and audit tools available today.

  • July 20, 2006 20 Jul'06

    CIOs should seek more from Web vendors, say experts

    As more small businesses move to a crowded and complicated Internet, they will need to find vendors that can offer more than Web hosting and design services.

  • July 19, 2006 19 Jul'06

    Compliance and BI: Same mission, different approaches

    Both BI and compliance initiatives are used to help manage a company's assets. But they offer completely different approaches to the same goal. In this month's column, BI expert Wayne Eckerson discusses the differences and similarities between BI ...

  • July 01, 2006 01 Jul'06

    ITIL version 3: Perfecting processes to solve problems

    ITIL is a set of suggested standards and practices for setting up efficient processes to solve your IT and business problems. Here's a look at the enhancements being made in version 3, which is set to be released later this year.