Enterprise ITIL and ITSM

  • August 29, 2007 29 Aug'07

    ITIL V3: Stakeholder coordination is key to success

    In his latest column, Brian Johnson offers tips and advice on how to coordinate the ITIL stakeholders in your organization to successfully meet business requirements by using an IT service design process.

  • August 23, 2007 23 Aug'07

    Second Life job fairs boost IT prospects

    Except for a few glitches navigating through a virtual world, big-name companies such as Accenture and Microsoft find that Second Life is proving itself to be a worthwhile venue for finding future employees.

  • August 22, 2007 22 Aug'07

    Users outwit IT when deploying consumer apps

    A new report suggests that end users go through all kinds of hoops to avoid dealing with IT when it comes to deploying consumer applications and devices.

  • August 16, 2007 16 Aug'07

    SOX spending is down, but CIOs still have work to do

    Overall spending on SOX was down in 2006, but the 2002 financial reform act remains a gold mine for external auditors. IT can help shift the power and save companies money.

  • July 18, 2007 18 Jul'07

    Firms mull over blogs, but doubt business value

    New research shows a majority of companies are considering deploying corporate blogs, but see limited business value in the technology.

  • June 21, 2007 21 Jun'07

    ITIL framework finds new stakeholders with V3

    In his latest column, Brian Johnson reviews the evolution of ITIL and how the focus of the latest version is attracting more nontraditional stakeholders and a stronger need for executive support and group participation.

  • June 19, 2007 19 Jun'07

    ITIL tough but worth it, says midmarket telco firm

    Just another process? Perhaps. But for one firm, going from no process to being process-centric turned it into a well-tuned IT organization.

  • May 30, 2007 30 May'07

    ITIL V3 a 'substantial update' in approach to IT services

    The new and expanded ITIL v3, released today, aims to put the emphasis where it belongs: on the business. CIOs especially should take notice.

  • May 03, 2007 03 May'07

    CIOs become teachers, shape new IT talent

    With enrollment in computer science programs down, CIOs must work with universities to make sure graduating students have the skills they need.

  • April 05, 2007 05 Apr'07

    IT jobs: Tapping teens to fill the gap

    In an effort to help with a looming IT labor shortage, some local SIM chapters are drumming up interest among teens to consider careers in IT. The program includes a summer camp and a few bright, shiny objects.

  • April 02, 2007 02 Apr'07

    ITIL process success: Get people on your side

    Executive and employee support can be the biggest barriers to ITIL process adoption. In his latest column, Brian Johnson offers advice on how to secure executive support and appoint ITIL champions to lead your internal campaign.

  • March 21, 2007 21 Mar'07

    ITIL: Not just for bookworms

    The IT Infrastructure Library, or ITIL, is bringing law and order to the Wild, Wild West of IT services delivery.

  • March 07, 2007 07 Mar'07

    Blogging's ROI becoming clearer

    More than just a cool way to communicate, corporate blogging can actually save enterprises money, effort and time.

  • February 02, 2007 02 Feb'07

    Dell has tall order to meet as CEO Rollins is canned

    Kevin Rollins has resigned as CEO of computer giant Dell. Founder and former CEO Michael Dell is stepping back up to the plate.

  • February 02, 2007 02 Feb'07

    Change management: A better starting point for ITIL

    Many IT organizations begin their ITIL implementations using the incident management module. However, industry expert Brian Johnson suggests that starting with change management instead can actually help improve alignment and add more value to the ...