Enterprise ITIL and ITSM
- August 29, 2007
In his latest column, Brian Johnson offers tips and advice on how to coordinate the ITIL stakeholders in your organization to successfully meet business requirements by using an IT service design process.
- August 23, 2007
Except for a few glitches navigating through a virtual world, big-name companies such as Accenture and Microsoft find that Second Life is proving itself to be a worthwhile venue for finding future employees.
- August 22, 2007
A new report suggests that end users go through all kinds of hoops to avoid dealing with IT when it comes to deploying consumer applications and devices.
- August 16, 2007
Overall spending on SOX was down in 2006, but the 2002 financial reform act remains a gold mine for external auditors. IT can help shift the power and save companies money.
- July 18, 2007
New research shows a majority of companies are considering deploying corporate blogs, but see limited business value in the technology.
- June 21, 2007
In his latest column, Brian Johnson reviews the evolution of ITIL and how the focus of the latest version is attracting more nontraditional stakeholders and a stronger need for executive support and group participation.
- June 19, 2007
Just another process? Perhaps. But for one firm, going from no process to being process-centric turned it into a well-tuned IT organization.
- May 30, 2007
The new and expanded ITIL v3, released today, aims to put the emphasis where it belongs: on the business. CIOs especially should take notice.
- May 03, 2007
With enrollment in computer science programs down, CIOs must work with universities to make sure graduating students have the skills they need.
- April 05, 2007
In an effort to help with a looming IT labor shortage, some local SIM chapters are drumming up interest among teens to consider careers in IT. The program includes a summer camp and a few bright, shiny objects.
- April 02, 2007
Executive and employee support can be the biggest barriers to ITIL process adoption. In his latest column, Brian Johnson offers advice on how to secure executive support and appoint ITIL champions to lead your internal campaign.
- March 21, 2007
The IT Infrastructure Library, or ITIL, is bringing law and order to the Wild, Wild West of IT services delivery.
- March 07, 2007
More than just a cool way to communicate, corporate blogging can actually save enterprises money, effort and time.
- February 02, 2007
Kevin Rollins has resigned as CEO of computer giant Dell. Founder and former CEO Michael Dell is stepping back up to the plate.
- February 02, 2007
Many IT organizations begin their ITIL implementations using the incident management module. However, industry expert Brian Johnson suggests that starting with change management instead can actually help improve alignment and add more value to the ...