Enterprise ITIL and ITSM
- September 01, 2009
Successful ITIL project leaders are using the Plan-Do-Check-Act cycle to ensure their teams stay motivated, follow the same processes and contribute innovative ideas.
- January 28, 2009
Desktop virtualization can offer midmarket CIOs some great shortcuts -- but it has limitations. An expert who's done 200 virtualization projects discusses it in this Q&A.
- December 16, 2008
Companies seeking to save money are looking hard at streamlining business processes. At Christie's auction house, a managed file transfer solution does just that, with strong ROI.
- December 02, 2008
Business processes such as Lean Six Sigma and ITIL are better ways to reduce your IT costs than just blindly making cuts, say Forrester experts.
- October 16, 2008
A PMO, off-the-shelf technology and a relentless focus on your company's strategy will help make you a leader among business executives, JetBlue's Joe Eng says.
- October 07, 2008
At the EmTech conference at MIT, the mashup of Web 2.0 and Web 3.0 takes center stage, with implicit ramifications for enterprise CIOs.
- August 04, 2008
Just like Toby Keith, I should have been a cowboy. Alas, I went into journalism and never did get the hang of a lasso. If you’re in IT, a new Forrester report says, you should let those cattle ...
- August 04, 2008
Web 2.0 innovations are changing the way large organizations do business. Find out how to leverage social networking, blogs and wikis within your firm with these Web 2.0 tips.
- June 17, 2008
Allstate has used ITIL to standardize change management and bring IT into alignment with the company's business goals. So far, the process is working.
- June 12, 2008
Blogs, wikis and social networks may be changing the world, but they won't happen at your company without a business case.
- May 27, 2008
Move over, wikis. Companies are using prediction markets to get a read on what employees think about business outcomes and how often they're right.
- May 22, 2008
Four CIOs at the MIT Sloan Symposium dismiss the gulf between maintaining IT infrastructure and innovation as a false dichotomy and address what's really top of mind: collaboration tools that foster innovation by their people.
- April 03, 2008
Futurist Tom Koulopoulos gives CIOs and CEOs a primer on how to innovate.
- March 12, 2008
An IT Infrastructure Library (ITIL) implementation requires changes for people and processes. Pink Elephant notes the top 10 ITIL deployment mistakes and how to overcome them.
- February 20, 2008
A CIO's commitment to ITIL requires tackling vendors and internal behaviors as well as collaborating among boundary groups.