Enterprise ITIL and ITSM
- March 03, 2010
The open source community has a new addition: an enterprise-level, ITIL-aligned change management tool. Recently unveiled at the Pink Elephant IT Service Management Conference & Expo, ...
- February 12, 2010
Over the past week, IT change management popped up a lot in my interviews with consultants, CIOs and IT managers. No matter what the topic of the discussion was (from new software deployments to ...
- January 26, 2010
Some CIO best practices held steady in the recession, while others have shifted. Test if you've kept up with these quizzes in our self-assessment guide for top IT professionals.
- January 20, 2010
Agile IT can be realized with IT services management best practices and project portfolio management, but IT leaders need to clean house first.
- January 14, 2010
CIOs spent more time on tactical decisions over IT strategic planning in 2009, which ended up being a good strategy to drive business value during the Great Recession.
- January 12, 2010
The IT outlook in 2010 for many enterprises is one of pessimism, although, surprisingly, some hard-hit industries report optimism in their IT shops. Get a 2010 outlook with a breakdown by industry.
- December 30, 2009
The value of implementing ITIL best practices is clear to IT, but not always to the business. Find out how some ITIL users increased ITIL adoption in 2009 and get tips for 2010.
- October 28, 2009
The agile methodology is giving development organizations the "speed they need" to respond to changes in the market and bring more value to the business faster. Here's how.
- October 15, 2009
Lean thinking in IT can improve customer satisfaction and business alignment and cut waste, as TransUnion, Harley-Davidson and Flextronics have found. Here's how.
- October 14, 2009
An IT governance strategy for multisourcing activities requires a multi-tier approach with participation throughout the enterprise. Read how NASA learned to govern multisourcing.
- October 01, 2009
Some ITIL implementations stall once IT gets incident, problem and change management under control. Here's what ITIL practitioners advise to keep driving benefits and maturity.
- October 01, 2009
When Barclays Global Investors and Wachovia invested in ITIL, they saw improved efficiencies and huge cost savings. Read their stories here.
- September 16, 2009
The goal of any ITSM program is not purchasing the tool or implementing the processes. Instead, it's about creating an organizational culture that will positively embrace these new best practices.
- September 15, 2009
More mature IT shops are adopting ITIL v3's service portfolio management approach to better manage the service lifecycle and provide business-centric services to the organization.
- September 02, 2009
ITSM and PPM are typically separate disciplines, but integrating them can increase visibility, help with budgeting and more. Learn more about this dynamic duo.