Enterprise ITIL and ITSM
- September 07, 2010
It's funny the places where you can gain some insight about business services management. Last week, I spent two hours waiting at my local Massachusetts Registry of Motor Vehicles to exchange a ...
- September 01, 2010
The IT service catalog is a linchpin of ITSM, but is hard to create and manage. Here an expert advises where to begin, what to avoid and why CIOs should make a catalog a priority.
- August 31, 2010
Some 30 years after it began, the ITIL framework can still furrow the brow. Where do you start? Can you choose between V2 and V3? We get some clarity from two ITIL experts.
- August 26, 2010
A large publishing company in the U.K. is introducing a new IT service catalog as part of its plan to turn the current IT chargeback model on its head. Until this year, the company charged for IT ...
- August 19, 2010
I don't know about you, but to me, ITIL (or IT Infrastructure Library) is a little overwhelming. I'm only looking at using the ITIL framework as an IT service catalog tool, and I get a little lost. ...
- August 04, 2010
CIOs are taking a hybrid approach to the creation of IT and corporate business services, repurposing existing technology and adding new service delivery methods.
- August 03, 2010
CIOs are in a prime position to shape new IT business services and shepherd the enterprise into new markets.
- July 28, 2010
The very traits that made companies successful in the 20th century will cause them to fail in the "new normal," according to futurist John Seely Brown.
- July 21, 2010
ITIL methodologies can bolster IT service delivery and operations, but they can also be a challenge. Learn how to tackle the framework with our roundup of ITIL best practices.
- July 01, 2010
Those looking to be certified in ITIL V2 Foundation have missed their chance: As of July 1, the V2 Foundation recertification is no longer offered, as the Office of Government Commerce slowly ...
- June 24, 2010
Where does ITIL fit in with SMBs? It seems more organizations are following ITIL best practices in their overall IT operations and service delivery -- creating some form of a service catalog, ...
- June 08, 2010
CIOs can control cloud provisioning with governance around self-service and automation, while embracing an on-demand, "business technology" approach.
- March 12, 2010
I haven't tackled IT Infrastructure Library as a topic in the forefront of any stories of late, but that changed this week as I researched my piece on IT infrastructure outsourcing and how a strong ...
- March 11, 2010
IT infrastructure outsourcing and multisourcing benefit when enterprise and vendor have a strong IT Infrastructure Library framework. Learn how to align IT outsourcing and ITIL.
- March 09, 2010
Balanced scorecard framework co-developer Robert Kaplan discusses IT strategy and the ways CIOs can demonstrate the business value of IT.