Enterprise ITIL and ITSM
- June 27, 2012
Why one company adopted the IT Infrastructure Library framework when it brought IT back in-house, and the unexpected side benefits for the business.
- May 22, 2012
Measure, analyze and standardize for better line-of-business services delivery.
- January 31, 2012
For Owens Corning CIO David Johns, a shared services model is key to a low-cost, high-value IT and business services delivery strategy.
- January 31, 2012
Last week I wrote about the transformation of banking services into products. This week I want to discuss different types of services--shared services. One of the first technology news stories I ...
- January 17, 2012
Shared services in a virtualized cloud computing environment add complexity to developing a service catalog but don't change its basic purpose.
- January 11, 2012
Definitions and approaches vary, but IT executives are forging ahead with their own takes on shared services to cut costs and serve customers better.
- January 03, 2012
With increasing demand for turn-on-a-dime application provisioning and pressure to control costs, the CIO is taking on the role of IT services broker.
- December 05, 2011
After a recession-fueled spike in 2011, IT budgets are leveling off and focusing on information-driven projects and integrated IT services.
- September 08, 2011
Choosing the right IT services to deliver is the foundation of a winning IT Service Management strategy. ITIL chief architect Sharon Taylor explains.
- August 25, 2011
Expedia's IT infrastructure VP lays out her plan to build a reliable and predictive IT services organization, starting with IT process excellence.
- August 03, 2011
IT executives and experts explain why a hybrid cloud could be the IT services model of the future, and how hybrid IT will change IT as we know it.
- February 08, 2011
The IT Infrastructure Library (ITIL) can be a useful tool -- for those who have ventured into it. Just 40% of 169 IT managers at midmarket firms surveyed by SearchCIO-Midmarket.com last year ...
- January 13, 2011
The average IT salary in 2010 for senior IT executives, mid-level IT executives and IT managers was $121,797, according to our annual CIO Salary and Careers Survey, taken in November. This is a ...
- December 10, 2010
When one of Mark Bowker’s clients went to do an IT asset inventory, they couldn’t count how many virtual machines they had … because they couldn’t see them. Bowker, an analyst with Enterprise ...
- November 04, 2010
IT service catalogs are apparently back in vogue. The cloud, in part, is driving this renewed interest. People want to use IT service catalogs to manage cloud services that are delivered to various ...