Contract negotiations and legal issues
- March 23, 2020
IT contract negotiation has always been a difficult dance between customers and vendors, but the coronavirus pandemic means there are new rules to navigate on both sides.
- January 18, 2019
IT experts react to yesterday's report in the Wall Street Journal that a CIO used his private company to manipulate online polling data. What's that say about the CIO role?
- January 31, 2018
Trump administration policies on the H-1B visa program for foreign workers and 'political uncertainty' may accelerate the move to the cloud in 2018, a Mayer Brown attorney says.
- January 30, 2018
Data becomes paramount, worldwide laws may call for contractual changes and the demand for digital services is prompting a litigation shift, according to law firm Mayer Brown.
- April 21, 2017
The H-1B program is now officially under review. Don't be the next headline, experts warn. Also: Steve Ballmer's public service project, Facebook's brain-computer interface.
- February 13, 2017
Data regulations, blockchain and the popularity of Agile will have a significant impact on organizations' technology partnerships and contracting, according to law firm Mayer Brown.
- January 27, 2017
With Ajit Pai likely to roll back regulations governing internet providers, IT leaders need to ponder an uncertain future.
- August 15, 2014
Crafting a specific, clearly defined cloud contract with your provider is crucial to staving off security problems and SLA breaches. In this tweet jam recap, participants shared tips on how to best communicate needs to cloud providers.
- October 08, 2013
ORLANDO, FLA. -- Live from the 2013 Gartner Symposium ITxpo, Microsoft CEO Steve Ballmer discusses why Microsoft licensing is so complicated. In his tenth and final appearance wearing the CEO hat ...
- October 08, 2013
Live from the 2013 Gartner Symposium ITxpo, Microsoft CEO Steve Ballmer discusses why Microsoft licensing is so complicated.
- November 14, 2012
The growing use of cloud technology doesn't dilute the importance of SLAs. IT leaders and analysts assert they may be more important than ever.
- September 05, 2012
Cloud service provider execs from Microsoft, Amazon.com, Rackspace and Salesforce.com take on the intricacies of SLAs and data ownership.
- June 05, 2012
Does your CIO skills repertoire include the ability to "helicopter"? Then do I have a job for you!
- April 12, 2012
Security and compliance remain top concerns for CIOs seeking cloud service providers, but vendor lock-in isn't far behind.
- February 16, 2012
Up against the Nevada foreclosure crisis, Las Vegas CIO Joseph Marcella uses, improves and shares IT services to help beat the lousy odds.
- February 02, 2012
Contrarian iRobot CIO Jay Leader explains why he has no use -- at the moment -- for enterprise cloud computing. It's all about the economics, stupid.
- January 31, 2012
For Owens Corning CIO David Johns, a shared services model is key to a low-cost, high-value IT and business services delivery strategy.
- January 11, 2012
Definitions and approaches vary, but IT executives are forging ahead with their own takes on shared services to cut costs and serve customers better.
- January 03, 2012
With increasing demand for turn-on-a-dime application provisioning and pressure to control costs, the CIO is taking on the role of IT services broker.
- December 20, 2011
A new bill limiting overtime pay for IT workers has provoked vehement opposition from rank-and-file IT workers -- and could pose problems for CIOs.
- November 14, 2011
CIOs are adept at managing vendor contracts. What they tend to have trouble with is vendor relationship management. Find out why.
- August 03, 2011
IT executives and experts explain why a hybrid cloud could be the IT services model of the future, and how hybrid IT will change IT as we know it.
- August 02, 2011
Here's how and why enterprise IT executives are developing external and internal cloud computing strategies and are encountering hiccups as they do.
- June 02, 2011
In this CIO Innovators video, Manulife Financial Corp. CTO Harry Pickett describes IT innovation as a function of the IT governance structure.
- May 19, 2011
Following outages and breaches at major cloud service providers, IT executives ponder new priorities: cloud insurance and secure identity management.
- April 28, 2011
CIOs should approach the cloud with the same due diligence with which they approach data centers, and negotiate an SLA with a built-in backup strategy for data and services.
- April 14, 2011
Companies looking for lightweight, low-overhead project management software are turning their attention skyward, to the cloud.
- April 05, 2011
Lands' End CIO Steve Cretney came up with a cloud strategy to help the retailer expand internationally. Then the hard part came -- using his soft skills to bring people along.
- March 10, 2011
Federated identity management groups and vendors toss up standards and solutions, as enterprises attempt to wrest control of user access to cloud-based applications.
- March 08, 2011
Faced with a chaotic mix of cloud services, IT execs now must sort through a crowd of cloud brokers that claim to minimize risks and improve interoperability.
- February 17, 2011
Cloud-in-a-box solutions promise to take the burden of building a private cloud off enterprise IT departments.
- February 09, 2011
Cloud computing models are converging. Many roads are leading to PaaS, and some vendors are building an IaaS-SaaS-PaaS triple threat.
- February 08, 2011
Off-the-shelf cloud computing applications are becoming a priority with enterprise CIOs looking for safe ways to move less strategic products and functions.
- February 08, 2011
IT executives and system integrators add their two cents to the private cloud definition, and discuss whether they have anything to gain from the "new paradigm."
- February 07, 2011
CIOs are cautiously deciphering the value of cloud computing, and finding that their expectations don't always match the payoff. Yet the service delivery model is gaining traction.
- February 07, 2011
When it comes to enterprise cloud computing, CIOs are finding that even the easy sells are hard. Learn how organizations are incorporating the cloud into their business strategies.
- January 27, 2011
IT innovation was lost behind an Iron Curtain at H.B. Fuller until "turnaround" CIO Steven John was brought in to shake up the company's Eastern Bloc mentality.
- December 22, 2010
Public cloud computing risks are back in the spotlight following the Amazon.com-WikiLeaks debacle. Midmarket firms will be the ones to drive changes in transparency, experts say.
- December 21, 2010
A community cloud is taking shape among vertical-industry companies keen on sharing computing resources and gaining low-cost access to industry-specific applications.
- November 18, 2010
Cloud technology accentuates some norms of IT culture that need to change. The command-and-control approach is one of them.
- September 01, 2010
Public and private cloud computing have penetrated enterprises, forcing IT to develop a plan for managing two distinct service-delivery models.
- August 24, 2010
A cloud computing solution at Harvard Medical School illustrates the need for CIOs to articulate the business case and bring everyone into the process.
- August 17, 2010
All eyes are on cloud provider liability limits as experts ponder the financial backing needed for enterprise trust.
- August 12, 2010
Experts lament the lack of cloud computing law covering the financial remuneration of unexpected downtime, while some cloud providers innovate with money-back guarantees.
- June 24, 2010
Private cloud computing is something with which enterprises are coming to grips. Check out our list of five best practices for successfully deploying a private cloud.
- June 08, 2010
CIOs can control cloud provisioning with governance around self-service and automation, while embracing an on-demand, "business technology" approach.
- May 18, 2010
Putting some applications into the cloud is a no-brainer; others may never be the right fit, experts say.
- April 13, 2010
Identity management in cloud computing is a hot button: Enterprises grapple with the security concerns perceived to be associated with the cloud, but are attracted by the possible cost savings and management efficiencies it presents.
- February 23, 2010
Outsourcing contract renegotiations were up sharply last year. Most of that activity focused on cost cuts, which spells trouble. Experts offer advice, in the first of two articles.
- November 18, 2009
Learn how one IT director employed application consolidation to cut maintenance costs, improve reliability and centralize data with a strategy that included SaaS.
- November 05, 2009
CIOs pursuing IT outsourcing deals can benefit from templates spelling out SLA and RFP best practices. Get links to some free IT outsourcing templates.
- November 03, 2009
Virginia's CIO explains steps being taken to improve oversight and performance of the state's $2 billion IT outsourcing deal, which has been beset by delays and other problems.
- October 20, 2009
Learn how to draw IT innovation from your IT outsourcing vendors and structure your contracts to cover new technology models like cloud and SaaS.
- October 07, 2009
IT disaster recovery is dead, according to the head of the Disaster Recovery Institute International. Here's how DR is becoming synonymous with business continuity.
- October 06, 2009
Need a hand in evaluating prospective vendors or managing your current crop? Here's a sampling of software vendor scorecards and requirements to help you create your own.
- August 25, 2009
Experts offer tips on negotiating and managing software virtualization licensing terms and how to avoid violating software vendors' licensing policies in a virtual environment.
- August 11, 2009
CIOs reluctant to put cloud pilots into production are investing in private clouds with moves they can then take to the public cloud later.
- August 06, 2009
In their rush to get services on the market, cloud computing providers are leaving quite a few gaps when it comes to contracts and accountability. Here's what to watch out for.
- July 30, 2009
Users want to consume IT as a Service and will bypass IT, or nudge IT into the cloud if necessary, to get there. Plus: How companies are handling chargeback.
- July 15, 2009
If armed with the right knowledge, midmarket organizations can get more out of their software vendor contract negotiations. Learn more about negotiating contracts with SAP, IBM, Microsoft and Oracle.
- June 30, 2009
A solid governance model and a relationship-minded manager are crucial to the success of an IT outsourcing contract. Here's what to look for.
- May 20, 2009
Read how a CIO and telecom expense experts cut their telecom bills.
- May 06, 2009
As the partner ecosystem expands, companies need to find a better way to vet security practices of third parties. Gartner offers some practical tips.
- March 31, 2009
As companies with IT outsourcing contracts look to take advantage of price drops, they find renegotiations may include reduced service levels. Gartner and others weigh in.
- February 04, 2009
Changing pricing models, longer contracts and customization are making it harder to switch providers, so build safety nets into your SaaS contracts.
- October 21, 2008
Cutting costs is "never an activity with long lead times," Gartner analyst Ellen Kitzis said. Here are 25 tips from Gartner to think about between now and the end of the year.
- January 30, 2008
CIOs look to spend management firms to reap big savings on software negotiations when budgets are tight and a recession looms.
- November 28, 2007
Experts say IT managers considering virtualization need to think beyond power and cooling and instead strategize how the technology will transform IT.
- October 26, 2007
CIOs in California's line of fire show the importance of a well-tested technology strategy in times of peril. Another insight? The move from centralized to distributed workplaces, like the Internet itself, helps ensure continuity because there is no...
- August 28, 2007
The co-founder of TomorrowNow discusses software maintenance.
- July 26, 2007
As the top-tier Indian outsourcing companies continue their march to maturity, smaller clients should consider -- with all due care -- midtier providers, Forrester Research says.
- July 19, 2007
The care and feeding of business software is a touchy topic. Now, a high-profile lawsuit forces the software maintenance issue to raise its ugly head -- again.
- May 10, 2007
Auditor on your tail? Gartner analysts have six hot technologies that'll impress the inspector -- but with one caveat: Have good policies in place before you buy.
- June 08, 2006
As the economy picks up, vendors are becoming more brazen, changing terms and using contract loopholes to walk away from small deals to land the big fish. An IT attorney gives midmarket CIOs a primer on how to level the playing field at the ...
- April 13, 2006
Off the shelf might be just fine for IT services, but offshore contracts should be custom-made. Gartner offers tips for "contracting effectively in a globally sourced world."
- January 19, 2006
Forrester Research offers four tips for working through the critical phases of mergers and acquisitions.
- April 18, 2005
The senior-ranking IT executive at Costco Wholesale Corp. got a real deal on outsourcing and empowered his IT staff members by allowing them to buy into it -- or not.
- August 31, 2004
More than half of offshore deals wash up on the shores of failure. David Foote offers up a baker's dozen tips for ensuring success over there.
- August 23, 2004
Outsourcing is a complex, often misunderstood business strategy that can effectively help companies maximize profitability by improving operating efficiency and allowing management to focus on core business activities. The related practice of ...
- August 13, 2004
As the hype about on-demand utility computing escalates, more small and medium-sized businesses are trying to determine if they can benefit from grid computing and if the investment is worthwhile.
- June 08, 2004
Putting time into a solid outsource contract can significantly minimize your risk and liability.
- May 27, 2004
Grid computing will take a giant leap in acceptance within the next few years as better technology ups productivity and reduces costs.
- May 19, 2004
Being the master of your outsourcing domain takes a lot of work, according to one Gartner analyst. She outlined 10 important steps to keep your outsourcing deals from coming unsealed.
- March 08, 2004
Offshore outsourcing is a moving target for both state and federal lawmakers. So far, none of the bills have become laws, and right now CIOs shouldn't dwell on the legal rhetoric. There are plenty of other offshore risks to worry about.
- November 11, 2003
If you want to get some extra "oomph" from offshore software development, "extrasourcing" could be the ticket.
- November 10, 2003
You've heard of outsourcing. You've heard on insourcing. But have you heard of extrasourcing? It could bring your firm 10 benefits.
- August 11, 2003
There is no disputing that global sourcing is on the rise; the U.S. alone imported more than $1.3 trillion worth of goods and services in 2001. It is similarly obvious why offshore sourcing is so attractive: most companies report a 10% to 35% cost ...
- May 29, 2003
The most important step in entering into an outsourcing agreement is to establish a solid service-level agreement (SLA). The SLA should include details about asset ownership, downtime, customer service and pricing. There are various pricing ...
- May 15, 2003
Thinking about outsourcing some of your IT services? Don't be turned off by initial costs, namely the cost of hiring an advisor. The money you spend wisely now will pay off later.
- April 29, 2003
We've covered the first five, now check out the best of the rest -- five more criteria to consider before you take your outsourcing options offshore.
- April 29, 2003
Looking to jump on the outsourcing bandwagon, or bandboat in this case, and take it overseas? There are ten things you may want to consider first.