Business automation robotics and business process management
- March 31, 2015
Consultant Rick Davidson urges CIOs to take the lead on improving customer service in the digital age -- and spells out the signs of a customer service strategy gone wrong.
- December 17, 2014
It seems every business these days wants to be a digital disruptor but not many make the cut. Here are four tips from Oracle's Christina McKeon to help you figure out if your company is on its way to digital transformation.
- December 04, 2014
Finance leaders from emerging, medium and large companies offer insight into identifying KPIs that 'move the needle.'
- November 21, 2014
Facebook at Work attempts to rejuvenate enterprise social collaboration. Also in Searchlight: Russian hackers stream live footage from 600 U.K. webcams; Firefox ditches Google for Yahoo.
- November 19, 2014
Bracing for another wave of consumer tech: CIOs and enterprise collaboration experts weigh in on Facebook at Work.
- October 20, 2014
Business transformation is a hot topic in IT and business circles these days. But how do you actually make it happen? A CIO at a nationwide voluntary health organization tells his story here.
- May 29, 2014
Two retailers find a DIY approach to online reputation management pleases customers and helps address underlying business issues.
- May 14, 2014
Who says you can't serve two masters? GE Capital Americas, CIO Sigal Zarmi makes it IT's business to serve colleagues and win over customers.
- January 31, 2014
The importance of business process management goes well beyond streamlining operations. Now, CIOs explain, they're converting BPM to business value.
- December 06, 2013
Drones and robots and mini Robocops, oh my! Leading off this week's Searchlight: smart machines are having a moment and it's only the beginning. Amazon and it's delivery drone announcement, ...
- September 23, 2013
Leadership, maturity models and core value streams: How Bose IT has blended Lean Six Sigma and Agile in its SAP environment.
- July 11, 2013
In this CIO Chatter, our readers respond to a recent column on IT insourcing vs. outsourcing. What are your views in the selective-outsourcing debate?
- May 13, 2013
SearchCIO's recent social engagement tweet jam questioned CIOs' responsibilities when it comes to collecting data. Read more in this recap.
- May 10, 2013
Are you using gamification in business? In SearchCIO-Midmarket's recent tweet jam, we ran down reasons that a gamification incentive plan might fail.
- April 25, 2013
Connect with SearchCIO on Twitter May 29 to discuss project and portfolio management strategies for better spending, planning and accountability.