Business automation robotics and business process management
- August 28, 2012
When outsourcing IT operations, midmarket companies sometimes find that a better and less expensive workforce lives much closer than India.
- August 07, 2012
GE gets tens of thousands of knowledge workers to adopt a new social collaboration platform in the blink of an eye. Here's how.
- July 18, 2012
With a smart IT outsourcing strategy and creative BPO, CIOs can improve the whole business.
- July 05, 2012
When is soccer like IT outsourcing? When it's used to explain how businesses need to create strategic value from business process outsourcing.
- June 27, 2012
Why one company adopted the IT Infrastructure Library framework when it brought IT back in-house, and the unexpected side benefits for the business.
- May 22, 2012
Measure, analyze and standardize for better line-of-business services delivery.
- April 02, 2012
Keen on applying IT best practices to the business, enterprise leaders rely on CIOs for business process optimization and change management programs.
- March 13, 2012
I was thinking about automated content development before it was possible. Now it's a reality. My first job in journalism was to take calls on Friday nights from high school football coaches, who ...
- February 29, 2012
The future value of ERP will depend on whether ERP vendors can adapt to tech trends like big data, mobility and the cloud.
- February 07, 2012
When a major EHR system project stalled, the finger pointing ensued. COMHAR’s CIO put a stop to the blame game and began to get business value out of the EHR project.
- December 13, 2011
Managing change can be the hardest part of IT's job. One CIO has a strategy to manage change that hinges on using both hemispheres of the brain.
- November 22, 2011
Two business process management veterans share how they succeeded at business process improvement and set up a BPM program for continuous enhancement.
- November 21, 2011
Business process improvement begins with efficiency gains, but BPM goals are becoming more about external customers and rapid, real-time improvements.
- September 27, 2011
General Electric Co. turned to Agile practices to revamp software development in its Energy division. Now Agile is making its way across the company.
- September 08, 2011
Choosing the right IT services to deliver is the foundation of a winning IT Service Management strategy. ITIL chief architect Sharon Taylor explains.