Business automation robotics and business process management
- March 11, 2009
Transformative IT will enable companies to emerge from the recession ready to compete, gurus say. But big projects, it seems, are best taken in chunks these days.
- February 24, 2009
A credit union transforms its service desk into a business process management facilitator with the help of an ITSM SaaS application that proves a strong ROI from year one.
- February 12, 2009
The Salvation Army is turning to workforce realignment and clientless remote access tools to stave off layoffs, cut costs and increase efficiencies during this recession.
- February 10, 2009
For the first time in many years, most midmarket CIOs will have to deal with flat or down budgets. Our survey of 275 IT managers shows the tough choices companies are making during the economic downturn.
- January 07, 2009
Corporate performance management dashboards have been all the rage but ultimately are only rear-view mirrors. New tools add forecasting and modeling capabilities, letting managers adjust more quickly to changes in the business.
- December 16, 2008
Companies seeking to save money are looking hard at streamlining business processes. At Christie's auction house, a managed file transfer solution does just that, with strong ROI.
- December 02, 2008
Business processes such as Lean Six Sigma and ITIL are better ways to reduce your IT costs than just blindly making cuts, say Forrester experts.
- November 12, 2008
From IT security and compliance to IT staffing and IT portfolio management, here are 10 maxims for success in the coming year, spanning people, process and technology.
- September 16, 2008
A growing number of Software as a Service (SaaS) providers are using business process management system (BPMS) platforms to make changes to their products more efficiently. CIOs can take advantage of this trend to get more customized, configurable ...
- September 11, 2008
Tom Brady, CIO of a clinical network for administering chronic biologic drugs, explains how business event processing allows his firm to coordinate the distribution and administration of meds to patients in real time and at substantial cost savings.
- July 29, 2008
Microsoft Windows Vista is the scourge of IT managers nationwide. But the hassles of implementing it outweigh the risk of skipping it, Gartner says.
- June 25, 2008
HP improves and integrates its business service automation software portfolio, promising a more strategic way to see into and manage the IT brain.
- June 04, 2008
Wikis, social media and RSS may be used most at larger companies -- but midsized firms may have the most to gain from the communication and collaboration tools.
- March 11, 2008
Desk phones will probably disappear, but not before IT staffs are more comfortable with the replacement technology.
- February 27, 2008
Google Apps Team Edition is so tempting you could measure the time it'll take your employees to get hooked on it with an egg timer. You can wrestle users over it, if you're so inclined, but best to embrace it instead.